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8 functions of public relations
Role of public relations functions in business communication
Social media as an advertising tool
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Recommended: 8 functions of public relations
Aishan Ismayilova / BSIT 2019
Foundations in Learning Business/ Fall 2017
• What is Public Relations?
Public relations is an organizational tool that is used by individuals, companies and organizations with the aim of creating strong relationship with the general public and media. It is an essential part of marketing strategy of a company that helps company to create goodwill with consumers. Good PR builds good relationships with both stakeholders and customers. Public Relations is also concerned as an important part of company’s reputation-building strategy as it builds reputation for the organization or company and protects this reputation from being destroyed or damaged within the business.
• What is the role of Public Relations in
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One of the main role of PR is that it deals with those undesirable conditions within business. Public Relations have a strong potential to make community be well-aware of a new or “dead” organization and to change the way the society thinks about the certain organization. As a result of correctly chosen Public Relations activities, the reputation of the company enhances and organization gains positive public image. Consequently, the profits and sales of the organization increases. The issue is that customers or shoppers tend to buy the products of organizations which have a positive public image and are in the interest of public. Furthermore, PR also takes a role in building organization’s image through the proper use of social media. Social media platforms are so vital to promote the company events and achievements to gain new customers/ investors or to keep in touch with existing customers, because company becomes more profitable through the …show more content…
No matter how good an organization is doing or how successful its products and services are; if people are not aware of all these things they are not going to be used at all. Public relations reach its recognizing brand name aim by the help of some commercial ads or billboards. Prior to this, identifying target audience is so essential for reaching this aim. For instance, PR campaign that aims to promote school-supplies producing organization, places these billboards next or near to any school in order to make organization to be known at least by school students and teachers. Moreover, while intending to enhance awareness, Public Relations follow some basic instructions such as being precise and using clear words to customers for being easily understandable. It includes using correct words and phrases on the billboards or in ads. Another aim of PR is to create trust for the company. Public trust has a considerable role in business. The organization with a lack of trust might lose out on business opportunities and even not be aware of its reason. A company with public trust have loyal customers, too, which means even in worst times, there is a chance for the company to “fight back” and recover its image thanks to these loyal customers. Additionally, raising demand on products/services of organization is another objective of PR. Writing
We now live in a liberal democracy were public opinion influences political action. So as public opinion has sustained an influential presence within politics we have now seen the emergence of public relations within politics. According to Moloney public relations is “the discipline which looks after reputation, with the aim of earning the understanding, support and influencing opinion and behaviour. It is the planned and sustained effort to establish and maintain good will and mutual understanding between organisations and its publics” (Moloney, 2:2006). In relation to politics public relations is about maintaining a positive relationship with the public. Public relations main concern in relation to politics would be the reputation and image...
Social media marketing is a simple option to add to the current promotional tactics being used by an organization. It is no longer optional; social media is mandatory for nonprofit organizations (Stengel). Studies have shown that many people think social media techniques complement traditional media; even more believe that blogs and social media influence the news coverage in traditional media tactics (Wright and Hinson 2008). There are a number of professionals that believe embracing social media is the only way for public relations to continue in the digital age. For example, Robert J. Key explains, “Public relations in the digital age requires understanding how your key constituents are gathering and sharing information and then influencing them at key points; doing so requires strategies that embrace the digital age” (Wright and Hinson 2008). Larry Weber, a renowned professional in implementing global public relations campaigns, also agrees that the communications world is moving in a drastically digital direction and in order to communicate effectively, one must understand this transformation (Wright and Hinson 2008).
Nair (2011) states, social media can be described as online tools where content, opinions, perspectives, insights, and media can be shared. Some people create content, while others lurk, observe, or disseminate content. At its core, social media is about relationships and connections between people and organizations.(p. 45) Due to so much information being shared through social media it has changed the way businesses interact with their business partners or vendors, businesses have also started to create new product because of the information that is available to them through social media, thus attaining higher profits. At the same time, because of social media and the amount of information that is shared through these services, businesses have been put in a position where they must be careful how they operate to keep their reputation and na...
By using PR, we can promote positive attitudes and behaviours towards the business that will help convert interested consumers into customers. PR tools are very cost-effective, and often give you a greater degree of control than more broadly targeted advertising campaigns.
Cutlip, Scott M., Allen H. Center, and Glen M. Broom. Effective Public Relations. Englewood Cliffs, NJ: Prentice-Hall, 1985. Print.
Second, framing theory is leveraged to influence the media’s portrayal of each topic(s) and bolster public perception about an organization’s relevance, credibility, and/or benefit (Hallahan, 1999). To further illustrate the inherent value of agenda setting and framing for public relations, this paper will discuss practical applications of these theories in successful media relations efforts.
The discipline of public relations is a modern profession which has been in existence for only close to a century; however, it has already taken an important role in the fields of business, government, entertainment and non-profit organizations including educational institutions and healthcare organizations. Public relations professionals are required to have excellent organizational, interpersonal and communication skills and have the ability to persuade the public. It is imperative for PR professionals to effectively communicate with its public in order to establish and maintain a positive relationship. Furthermore, public relations professionals must have the ability to work under pressure and effectively manage crisis which may have detrimental effect on the company and the public it serves. State purpose of paper and an overview of what will be covered in the introduction
This paper will discuss and identify the effects of social media, and what will make social media better through research on best practices. Social media is an imperative public relations tool for companies to utilize in their business practices. Social media cannot be regulated so anyone can say what they want about the company, whether it is good, bad or ugly. Social media is developing rapidly and there are new platforms daily, making it necessary for companies to not only be familiar with those platforms, but also know how to reach the consumer through them.
Reputation can be defined as an intangible asset that allows a company to manage its expectations. Part of being in public relations is helping a company create a strong reputation in order to increase performance and sell for products. Building a strong and positive reputation for a company takes time and should be considered an investment in the company and part of the revenue stream. Companies with positive reputations outperform companies with negative reputations. This is because people want to buy their products and use the services of companies with a good reputation and are even willing to pay for the product if they know that the company has an excellent reputation.
Q1. Grunig and Repper (1992) proposed a model of strategic management of public relations. Sung (2004) commented that the model emphasizes Public relations has a significant role in the process of an organization’s strategic management by identifying stakeholders, publics, and issues around the consequences facing the organization.
Effective marketing strategies in health care are essential to the success of the organization. Marketing promotes the hospital’s services by endorsing its clinical expertise, its technology, its achievements, and its commitment to the community that it serves. The role of the Public Relations (PR) professional is an essential part of daily hospital operations to establish and maintain relationships within the community as well as deal with challenges and opportunities that face the organization. Public relations are more complex than dealing with the media during a crisis. It involves maintaining solid relationships within the facility and within the community. The following interview with the facility’s Director of Marketing and Public Relations official discusses the product and services that the hospital provides to the public. The interview reviews the role of the PR official, interactions with facility stakeholders and the residents of the community, the hospital’s PR plan, and the challenges that face this professional internally and externally.
Public relations manages the communication and delivery of communication between an organization or individual and the public and according to some historians dates back to 1800 BC. The primary objective of public relations is to create a deliberate, planned communication strategy designed to enhance the image of a client, be it product, person, destination etc., and generate a positive public image while keeping the interest of the public at the forefront. This would include strategic management of competition and conflict management functions.
With social media’s rise in popularity, consumers were given another platform, a viral one, to discuss companies and their products/services. While the main focus of public relations has always been to promote communication and goodwill, the practice also promotes publicity for their clients. With the growth from traditional tools to more sophisticated tactics like video news releases, webcasts, blogs, and social networking, public relations has been able to transform its effectiveness in just a few short years. Any company that does not include the use of social media, is missing the opportunity to obtain valuable information about their brand while also losing a chance to spread its message on a platform that reaches
The main goal of PR is to affect individuals or groups to help organizations reach more successful by building relationships with them through organization’s activities. PR people’s functions and key tasks can be varied. In simple terms, the role of public relations in an organization is immense and wide scope and it can be divided into the following categories:
Public relations is everywhere today. It is a practice that has become an important aspect of any business venture. Whether an organization is not for profit, for profit, or governmental, they still need and desire to communicate their purpose within the community and public relations allows this to happen. There are several publics in which the PR practitioner must correspond with and each requires a different means of communication. Internal publics are inside the organizations such as clerks, managers, and stockholders. "External publics are those not directly connected to the organization: the press, government, educators, customers, suppliers, and the community" (Seitel, 2004). Each public plays a key role in the PR of the organization. The many functions of PR can also be categorized based on what purpose they serve the organization.