The Quality Management System In The Construction Industry

1734 Words4 Pages
bulb-icon

Recommended: 8. Principle of quality management system

Quality Management System is to provide customer satisfaction by continuous improvement of product/process by total involvement and dedication of each and every individual. A structured approach applied correctly will help in improving the construction industry’s performance.
The purpose of the project is to understand the adoption and implementation of QMS in Bangalore construction industry and client dissatisfactions in a process to identify and measure construction processes for continuous improvement and customer satisfaction. To realize the objectives, literature review and questionnaire survey was conducted.
This research is an attempt made to understand the QMS in Bangalore construction industry and how customer satisfaction be improved.

CHAPTER – 1
INTRODUCTION
1.1 BACKGROUND
The concept of Quality Management is to ensure a product which is of zero defects and to achieve required level of product quality which is well planned and organised. Quality Management in construction industry means achieving required quality of construction works by continuous improvement of processes and satisfying customers by increasing long-term competitiveness of the company.
Manufacturing companies have realised that better product/process quality can be achieved by successful implementation of Quality Management System. The construction industry lags behind in the implementation of Quality Management System and the reason behind this is the perception that Quality Management System will work only in manufacturing firms.
Due to rapid Industrialization and Globalization, the business markets for all the Industries/Services are facing cutthroat competition and making the Industrial/Service organizations to improve their productivity and qual...

... middle of paper ...

...The main barriers inhibiting the successful implementation of QMS in Indonesian construction industry were the organizational leadership, effectiveness and roles, current and future conditions of work and the lack of top management commitment, employee training, lack of involvement of project management practitioner, lack of company commitment to satisfy customers.

MUHAMMAD ASIM et.al (2013)
In the International journal of management and social science vol.9, No. 1, about the “Implementation of TQM in Pakistan construction industry” explained the suitability, acceptability and degree of implementation of Quality Management practices in Pakistan construction industry. The research also revealed that the construction industry in Pakistan was lacking the knowledge of Quality and there was lack of training and awareness among the employees working for the organization.

Show More
Related

  • Chick-Fil-A Case Study

    471 Words  | 1 Pages

    TQM is a company’s complete “culture of quality” approach which focuses on long-term success. It strives for continuous improvement, in all aspects of an organization, as a process and not as a short-term goal. TQM’s involves everyone in the organization to transform the organization into a forward-thinking entity by influencing attitudes, practices, structures, and systems of the entire organization (Business Dictionary, 2014). TQM was crafted by William Edwards Deming, a statistician who specialized in statistical process control after World War II. Deming outlined 14 points of TQM where all people of an organization can constantly search for ways to improve the process, product, and service. Deming developed the

    Read More

  • Polygamy In A Thousand Splendid Suns

    201 Words  | 1 Pages

    In Khaled Hosseini’s A Thousand Splendid Suns polygamous culture is highly accepted and legal. This acceptance stems from Mariam’s own father Jalil had 4 wives, but could not bring himself to accept his illegitimate child. Rasheed and Mariam’s marriage becomes a polygamous one when he coerces Laila into marriage. Polygamy is legal in over 100 countries mostly in the middle east and third world countries of africa. Attitudes toward polygamy in countries like the US and UK greatly contrast those in the middle East, but as TV shows like Sister wives become more accepted so does the idea. The practice of polygamy has caused some debate in the 20th century; and with the new legislation legalizing gay marriage one might say the legalization of

    Read More

  • Components Of Bim And Project Management

    1060 Words  | 3 Pages

    Adoption of Correct Approach to BIM Implementation: It is part of findings of the literature review that BIM implementation problem is observed in the industry. It is also part of the findings of the literature review that a couple of initiatives are in place for the correct implementation of BIM, an example of this is BIM PEP. A combination of a good approach to BIM and good practice in Project management will form a formidable amalgamated entity for project benefits realization and thereby increase BIM efficiency and effectiveness...

    Read More

  • Starbucks Quality Management Plan Paper

    1929 Words  | 4 Pages

    Project Management Institute’s Project Management Body of Knowledge breaks the practice of Quality Management into three process groups:

    Read More

  • Strategy Formulation and the Relevance of Methodologies

    2727 Words  | 6 Pages

    [15] Rai, A. and Ravichandran, T., 2000.Quality Management in System Development: An Organizational System Perspective. MIS Quarterly. Vol. 24(3), pp. 381-415

    Read More

  • Project Management In Project Quality Management

    705 Words  | 2 Pages

    Findings and Discussion The research has contributed in gaining useful insights into various concepts of quality project management. The study indicates that AICA implements the Quality management systems to ensure that the Quality of the facilities meet the required standards. The company takes serious action on customer’s feedback and is continuously engaged in the process for improvement. Further, it was also found that the project managers were concerned about the new training procedures, which are more challenging.

    Read More

  • Principles And Benefits Of Project Management

    1724 Words  | 4 Pages

    Moreover, it improves customer satisfaction. It assists the organization to complete the project timely and cost effectively, which enhances customer satisfaction. Smart project management provides tools which maintain this positive customer / manager relationship to persist. It also boost effectiveness in providing services. The strategies, which allow successful completion of one project, can be applied to other projects as well (Picariello,

    Read More

  • Importance Of Quality Assessment In Construction

    931 Words  | 2 Pages

    Building construction quality in Malaysia is important in improving the construction industry development process (Sodangi et al, 2010) but poor quality is a common phenomenon in the industry. In response to this phenomenon, Construction Industry Development Board (CIDB) plays their role in improving the construction quality by establish Construction Industry Standard (CIS) including a quality assessment for construction works. Quality Assessment System in Construction also known as QLASSIC is the method to assess and evaluate the quality that commonly being used in the building construction work. QLASSIC enables the quality of workmanship between construction projects to objectively compare through a

    Read More

  • A Critical Analysis Of Samsung's Total Quality Management

    1269 Words  | 3 Pages

    Total Quality Management is a management philosophy driven by customer needs and expectations. TQM focuses on quality and builds a management method based on full employee involvement. Its aim is to achieve long-term successful management through long-term customer

    Read More

  • Total Quality Management (TQM) Challenges in Implementation

    589 Words  | 2 Pages

    TQM is essential to be used by all the companies especially the manufacturing companies who have the responsibility to ensure about the quality of the product. TQM is being viewed as the boon and it is an approach for improving the quality and customer satisfaction in the long run and also reduces the amount of waste (www.businessknowledgesource.com). There are various components which have to be addressed in implementing the TQM they are Ethics, integrity, training, trust, teamwork, communication and recognition (www.businessknowledgesource.com).

    Read More

  • Construction Manager: An Essay On Construction Management

    1468 Words  | 3 Pages

    This paper explores what it takes to be a construction manager and the responsibilities of being a construction manager and the skills that a construction manager should have. It also explores what good construction managers do to have success on their construction projects and the steps that a construction manager must follow to end a project and meet their deadlines at the same

    Read More

  • The Importance Of Quality Management In Project Management

    1098 Words  | 3 Pages

    Project monitoring and controlling are the processes in which the project manager tracks and analyzes performance on project activities to ensure that the project is on (1) time (2) budget and (3) the project is meeting the deliverables in relation to the projects objectives. (Sheen, 2012). Within these processes, project managers can use a variety of different tools and methods to track and analyze the performance of a project and help determine whether or not a project is meeting the needs of the stakeholders, time and budget. Quality management should be incorporated into these processes through quality assurance and quality control aspects of quality management. While quality management should span throughout the entirety of the project, during monitoring and controlling processes, quality assurance and quality control aspects will assist in warranting that a set of standards are being followed, so that the projects deliverables will meet the defined set of

    Read More

  • Quality Management System

    1811 Words  | 4 Pages

    Quality is a word which has been used for a very long time, lots of books have been written about it, and many of the world scientists have defined it in many different ways. In this research paper, I will emphasis on the Quality Management System, why is it important? What is it used for? What is the importance of having a Quality Management System? Many people think implementing QMS costs a lot and all the benefit is a piece of a paper which say that your company is certified in having QMS so you can only hang this picture or certificate on the wall and tell your smart customer that you have it. In fact, no blames on them, they have not used this system yet, they do not know that this system save a lot and a lot of money for companies. They do not know that this system create a dynamic motion within the companies so everyone know what he/she is doing, everybody understands his/her role, and everyone can feel being an important part of the process then everybody can work towards a clear and unified target. However, having a lot of benefits requires a reasonable cost and in the same time it worth. There are several organization which are concerned and involved in this issue, those organizations have produced a unified standards and those standards have its requirements. The International Standardization Organization which located in Switzerland which have a contribution of 157 countries have produced a standard which is concerned about the QMS.

    Read More

  • Business Model Of Globalization Essay

    2745 Words  | 6 Pages

    In the current economy as we are all already aware the business environment is highly dynamic and chaotic. Therefore, as business or as a company the effectiveness should be considered in order to cater or respond to the customer needs and wants locally and internationally. And also it is very much essential to compete with the Competitors in an effective manner to achieve the organizational goals and targets.

    Read More

  • Implementing Total Quality Management (TQM)

    3222 Words  | 7 Pages

    TQM is a system of continuous improvement of work processes to enhance the organization’s ability to deliver high-quality products or services in a cost-effective manner [2]. The focus of TQM is to improve customer satisfaction and reduce waste [3]. Customers include ...

    Read More

More about The Quality Management System In The Construction Industry

Open Document