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Effective listening process
Explain the importance of listening
The importance of effective listening
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The Process of Listening
“Wisdom is the reward you get for a lifetime of listening when you’d have preferred to talk.” (Deep and Sussman 76)
Upon studying listening within another course, the vast and somewhat unclear subject began to become clearer. The act of listening entails in-depth processes that elude a majority of people’s knowledge. The act of listening involves four main parts: hearing, attention, understanding and remembering. Listening entails a vast amount of information that a majority of people does not know or understand.
The common view on listening often does not even involve true listening. People often mistake hearing for listening. Just because you heard something does not necessarily mean that you were listening. While others do not even realize that listening is one step of a four-part process. While two people are involved in communication, the one receiving the message while “listening” formulates the next phase within their head. They miss a large percentage of what the person involved in speaking is saying (Tubbs and Moss 141). The reasons [for ineffective listening] are so obvious that they are sometimes overlooked. First, listening is mistakenly equated with hearing and since most of us can hear, no academic priority is given to this subject in college. Second, we perceive power in speech. We put a value on those who have the gift of gab. How often have you heard the compliment, “He/she can talk to anyone?” Additionally, we equate speaking with controlling both the conversation and the situation. The third and last reason we don’t listen, is that we are in an ear of information overload. We are bombarded with the relevant and the irrelevant and it is easy to confuse them. Often it is all jus...
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...er, Larry. Listening Behavior Englewood, Cliffs, NJ: Prentice-Hall, 1971, 61-63.
Bostrom, Robert N., Enid S. Waldhart. “Memory Models and the Measurement of Listening.” Communication Education. 1998: 1-13.
Brooks, William D. Speech Communication, 4th ed. Dubuque, IA: Brown, 1981: 82.
Deep, Sam, and Lyle Sussman. Yes you Can! Reading, MA: Addison-Wesley, 1998, 4-7.
Goss, Blain. Processing Information. Belmont, CA: Wadsworth, 1982, 91.
Koehler, Carol. Mending the Body by Lending and Ear: The healing Power of Listening. New York: 1998, 534-544.
Losoncy, Lewis. Today. Boca Raton, FL: St. Lucie Press, 1998, 27.
Moray, Neville. Listening and Attention. Baltimore, MA: Penguin, 1969, 18.
Rogers, Carl. On Becoming a Person. Boston: Houghton Mifflin, 1961, 330.
Tubbs, Stewart L., Sylvia, Moss. Human Communication. Eastern Michigan University: McGraw Hill, 1994.
James C. Petersen (2007), author of Why Don’t We Listen Better, offers practical advice on how to communicate effectively and connect with others. In order to help his readers, communicate effectively, Petersen (2007) divides his book into five divisions. Each division builds on the content in the preceding portions. Every segment provides a great amount of information, which will aid people in how they choose to communicate.
As humans we encounter wisdom on a daily basis. One can find it in anything and everything. Wisdom can be found in a person, a place, or even an experience. It can be found in the sky, in the leaves that sway with the wind, or in the oceans powerful tide. Wisdom is everywhere, but to experience the full affects of it, one must understand that these people, places, objects, and experiences need to become part of us. Without doing this we are only merely
Communication in all relationship can be successful when our listener get the message that we want to convey and it is not so much about what we want to say. Listening is a unique process because it involves psychological and voluntary process that goes beyond simply reacting to sounds. It includes understanding, analyzing, evaluating, and responding. As a human, we will use different listening styles, depending on our preferences and purposes. Listening styles refer to the different ways people listen and analyze the content of a conversation. Usually, these styles either have to do with the way listeners choose to receive the message or with how they analyze the message. Listening is very important because we listen in order to establish and communicate power. There are few types of listening that can be used in order to communicate effectively.
The Importance of Listening for Professional and Personal Relationships Listening is essential for communication, yet is a skill in which most are lacking. Though we are listening constantly, knowing what to listen to requires an enormous amount of discipline and practice, which is vital for communicating effectively. Learning to listen will benefit all relationships from professional to personal and not being able to listen effectively can cause these relationships to deteriorate. “Indeed, although aware of the instrumentality of listening, even trained communicators often fail to listen correctly or at opportune times” (Cline, 2013). In order for all of areas of communication in an individual to flourish, listening must be emphasized.
A vital aspect of interpersonal communication is the style in which one listens. While every individual possesses their own preferred method of listening in communication, it can be enlightening to analyze our own strengths and weaknesses so as to maximize effectual communication. Within the confines of four main listening style categories, I have chosen those which best describe my own personal listening style.
...ividuals that truly listen and acknowledge those ideas and message. In today’s workforce perfecting the skill of effective listening is an ability and technique that can lead to growth and success if properly applied. Finally, as Nichols’ accurately accounted “listening is hard work” (1961) and I believe that it is a skill that must be proactively developed and honed over time requiring concerted and focused effort (Nichols, p. 124).
In response to the performance on the weekly staff meeting this morning, I am submitting the following suggestions about how to improve effective listening for our employees. Because good listening skills have become increasingly important for the company to communicate with customers to show our dominance in the industry. Therefore, in order to keep the company working and communicating more effectively, we must improve our listening skills, here are five steps for employees to become better listeners. First, control external and internal distractions. Employees should move to an area where they can hear without conflicting noises or conversations.
Listening is an aspect of communication that vital the building of understanding and of a relationship between individuals. Listening can be an active
To further explicate this argument, it has been noted that listening, in addition to requi...
Not much knowledge would be heard, O dear sophomores, of the Akron Early from speaking against the quiet. If you were to shut your mouths full of ear-splitting noise and stayed silent in a matter of seconds, you’d understand why silence is needed to comprehend what is around you. For when I am gone, there will be more silence heard than ever so before. I rather keep my tongue down and mouth shut than to speak unnecessary words to plead myself out of conviction. Just like two fishermen on opposite’s side of the pond waiting to catch comprehension. While the loud fisherman chatters away with the intentions on catching comprehension, when it has already made its way to the silent one.
Let’s explore why listening is so critical. “Adam listened to Eve. In that first spoken word message and all since, no communication occurred until there was a listener. It follows, then, that there has become a much-heightened need to listen. We must understand the fundamental relationship involved, we cannot escape it” (Mills 1). The characteristics of good listening skills can be best understood by using the acronym MASTER. The “m” refers to mental. Mental is the ability to slow down and strategically control our ability to listen. “A” refers to active. Being active utilizes constructive listening responses and constant practice can keep this sharp. The “s” refers to sustaining attention. Experienced concentration is crucial for sustaining attention. “T” refers to target. There are four types of potential listening targets; responsive listening, implicative listening, critical listening and nondirective listening. Responsive listening is the agreement between listener and speaker. Implicative listening involves carefully understanding what is implied by hearing what is said. Critical listening is the process of coming to the point of a subject by clearing away all the non-important information. Nondirective listening is fully hearing the speaker out. The “e” refers to eliminating t...
In all aspects in life effective listening plays an important role in our lives, both professionally and personally. As many of know from experience listening is never easy in fact it can be difficult to understand what is being said by the speaker. Because of laps in attention we tend to misunderstand some of the messages that are being relayed to us or disregard them altogether. Effective listening is important for receiving the correct feedback from those you’re speaking with and requires a focus that should be central to what is being said or what topic is being discussed.
Listening is one of the most powerful tools of communication and is a process that is used to receive, convey a meaning, and respond to both verbal and nonverbal messages. It is what we choose to do and it requires more work than speaking. Oftentimes, people simply misunderstand the difference between listening and hearing. Hearing is a passive process that takes in sounds and noises and listening is what you choose to do. This selective process includes 5 phases that can be acquired for us to become effective listeners in the future. The 5 phases are attending, understanding, remembering, critically evaluating (listening), and responding. Once the 5 different areas are understood, we will become aware of what needs to change and how we can change them. This will also allow us to improve our listening skills in the workplace, school, at home, etc.
Just as your eyes can be taught to see more clearly, your ears can be taught to hear more clearly. Most people are under the impression that listening places the other person in control of the conversation; however, nothing can be further from the truth. The listener, not the speaker, actually controls the conversation. How, you may ask?
One of the main aspects in communicating is listening. An effective listener is one who, not only comprehends how the speaker feels but, also understands what they are stating. Building a strong connection between the speaker and the listener is one of the first steps to become a good listener. By building this connection speakers should first be in an environment with open minded listeners, it makes them feel more comfortable to state their opinions, feelings and ideas. Listeners should avoid being judgmental. The individual does not have to agree with the ideas, values or opinions of the speaker; however, to fully understand them, one must put aside their criticism. Speakers will believe that they can trust the listeners with their information when they know that they will not be judged. Miscommunication happens frequently, listene...