Introduction:
This report discusses my applied study period work experience where I worked at The Midland Hotel. I chose to work at The Midland because I wanted to gain experience at a hotel located in the United Kingdom because I wanted to have a global view of the hospitality industry. In this report, I intend to cover the following areas: an overview of the business, structure of the company, current market position, product information and a critical evaluation of my own experience.
Company overview:
The QHotels was founded in 2003 and since then it has experienced rapid growth and grown from 2 to 21 hotels in a span of just 8 years. The Midland hotel, Manchester is a division of the QHotels.
The Midland Hotel is a magnificent 4 star hotel situated majestically in the heart of Manchester’s city centre. The hotel has a history of over a hundred year and has entertained Presidents, prime ministers, Kings, Queens and Rock stars. A few renowned guests from their esteemed guest list are Sir Winston Churchill, Her Majesty Queen Elizabeth 2, Duke and Duchess of York, Princess Anne, The Beatles, The Rolling Stones, Lionel Richie, Bob Dylan, Jenifer Lopez and the Manchester United and Manchester City Football team. It is situated 200 Meters from Oxford Road Station, 800 Meters from the Piccadilly station and is situated right across the road from Manchester Central. The Hotel provides around the clock transportation for its leisure and business guests.
The Midland hotel is a very popular conference venue. On 4th May, 1904, Henry Royce and the Hon Charles Rolls met for the first time in the Colony restaurant at The Midland Hotel. The meeting led to the eminent formation of Rolls and Royce. The hotel has as many as 14 diverse meeti...
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...clusion:
I thoroughly enjoyed my work experience at the Midland Hotel and believe that I can continue to dream of having a future in this industry. After working at the Midland, I can conclude by saying that the Midland understands the distinct individual customer needs and that’s why they offer personalized services to suit the guests needs and wants. I feel proud to have work amongst the hardworking and talented Midland employees.
References:
4 (Four) Star Hotel Jobs with a Difference from QHotels. 2014. 4 (Four) Star Hotel Jobs with a Difference from QHotels. [ONLINE] Available at:http://www.qhotelsjobs.co.uk/aboutus/. [Accessed 20 April 2014].
Manchester Hotels - The Midland Hotel - QHotels. 2014. Manchester Hotels - The Midland Hotel - QHotels. [ONLINE] Available at:http://www.qhotels.co.uk/our-locations/the-midland-manchester/. [Accessed 12 April 2014].
Sulzby, James F. Historic Alabama Hotels and Resorts . Montgomery, Alabama: University of Alabama Press , 1960.
The remaining facts within this analysis were largely gathered through a one-on-one interview with the front desk manager, Nikki Sukthong on April 3rd. Sukthong has worked for HHMC for over twelve years. She received formal training in hotel management before being appointed to her current position at Hotel 373 two years ago. Her responsibility includes the day-to-day management of the hotel and its staff. She is responsible for all the guest reservations as well as housekeeping reports and a general engineering/safety repo...
In the 50s and 60s it was most known for the amount of mysterious suicides that happened. It also was the last reported sighting of both the ‘Black Dahlia’ known as Elizabeth Short and Elisa Lam. (“The Horrific History of the Cecil Hotel”). Elizabeth Short was found in an empty
...xcellent work will motivate. Behavioural control should be another aspect used at Junction Hotel. This should be emphasised during training of the staff, which I would recommend for the hotel to repeat as they are currently lacking consistency in the hotel training. Workers should be taught how to greet guests and behave infront of customers. Some features of McDonaldization could be used here, with always greeting guests with a smile and a welcoming statement (“Hello, how can I help you today?”). However, it is important that unlinke McDonalds workers who are very mechanical and robotic, the workers at the hotel engage in friendly convocation with the guests to make them feel welcome. Furthermore, it is important that the staff recruited identify with the corporate objective of Junction Hotel and thrive to turn the business into a profitable enterprise once again.
A buffet Asian or vegetarian breakfast can be enjoyed in the morning. The housekeeping is great and staffs are friendly. 6. Jewel of the East Residency & Spa Located near the famous MG road of the city this 4-star hotel offers a terrace, rooms with a seating area and TV with satellite channels. All rooms have a private bathroom and free toiletries, and certain rooms include a balcony.
The Hotel industry has become very important in the past years due to immense traveling and growth of international business. Hotel industry not only plays an important role in the life of people but as well as the economy of the country. Development and advancement in the Hotel industry have rapidly been taking place and especially since the rapid change in technology, it is very important for hotels to be promptly keeping up to date. When the hotel industry is spoken of, there are many famous hotels but one hotel company that has been outstanding in growth and other aspects of business, like in Leadership, Teamwork (Employee turnover), Motivation (Customer retention and satisfaction, Goals and objectives, (changing the way hotel business has worked), and Change within the company; structurally inside and physically outside, adding elements, like entertainment, gaming, and outdoor activities, is the Hilton Hotel Company.
The Rendezvous Grand Hotel is very famous in Auckland. New Zealand is a tourism country. So the future plan of this hotel is to attract more tourists in the hotel with different kinds of facilities. The hotel take cares of all tourists with their different types of facilities. The hotel has made a good management team for the future to give good service. This hotel has one more branch in Christchurch. Hotel management also focuses on that property to make it one of the best hotels in Christchurch. The hotel has the goal to give good and best service to customers. They are trying to make a safer environment in the hotel.
Kimpton Hotels currently have over 60 hotels in more than 30 cities as well as around 80 restaurants.
It is to the credit of the architects, Messrs. Ross & Macdonald, of Montreal, with whom were associated Messrs. Sproatt & Rolph, of Toronto, that they have not only succeeded in designing a modern and complete hotel for that most enterprising of Canadian corporations – the Canadian Pacific Railway – but they have also provided the city of Toronto with a monument that its citizens may well be proud of." (Royal York Hotel 75th anniversary commemorated with Ontario Heritage Foundation plaque unveiling,
The Ames Boston Hotel has a terrific designs and activities that will make people want to stay longer. Hotel guests will enjoy the 19th century and modern architecture that the hotel combines to keep its history and modern things like flat screen tvs, platform beds, and a great view(D). Visitors can relax in the bar/lounge while others will enjoy the many spa services and the free Wi-Fi (A). If your in Boston and you need a place to crash the Ames Boston Hotel is the place to be.
The Ritz-Carlton Hotel Company has achieved so much fame in their marketplace that they have attained what is referred to as “The Ritz Mystique.” Among the grand hotels of the world, The Ritz-Carlton hotels and resorts are famous for luxury, spectacular surroundings and legendary service. They have gained this title with dedication and award-winning hotels that reflect the 100 years of tradition that stand behind them. Discovering the fascinating history of Ritz-Carlton hotels, illustrates their commitment on relentless training to improve their quality in service and their strategy. Ritz-Carlton has achieved a Gold Standard of value and philosophy by which they operate.
InterContinental Hotel San Francisco was opened on February 2008. This hotel has the best location of hotel in San Francisco hotels. It locates near Union Square, where is the center of San Francisco city and very convenient for people of traveling with many attractions; it is also near SoMa district, where is near convention center just walk less than 5 minutes between hotel and convention center, and very convenient for people who will attending business conventions. This hotel is located at 888 Howard Street in San Francisco, and one block to Moscone Convention Center where locates in downtown San Francisco. The guests will satisfy with this location because it will provides more to the guests with many attractions and activities in San Francisco and they will enjoy the best of environment because of this location. The hotel has 33 floors high with 550 rooms with it...
Although our villa was not ready when we arrived, we were advised to check out and they took my husband’s phone number to call us when it is ready. They later called at about an hour. Our villa was nicely decorated and clean. It features spacious 2 bedrooms, comfortable bed, in-room laundry, kitchenette (completed with kettle, microwave, cooktop or stove and cabinets for storage) and a well-set dining area. The public area is well-maintained.
Aside from the rooms available, the dining experience in Vivere Hotel should not be neglected by the guests. The Nest is Vivere Hotel's dining in the Sky. The hotel guests could enjoy the Vivere Skyline as it takes you to dining experiences into greater heights. This is located at the 31st floor of the hotel and has an awaited magnificent view of the bay and the metropolis. The food choices will indulge the guests with exquisite international cuisine with their very own delightful drink while their guest enjoys the refreshing breeze above. There are also live musical that will add up to their great experience of their guests.
I will start with Nishat Hotel as it was the first thing that I started off in Pakistan. I developed an interest in hospitality after I came back from the London School of Economics where I studied International Relations. I soon realized that it was the field of Hospitality that interests me and not IR so we started a small boutique hotel with sixty-five rooms. The idea was to give such interior aesthetic, food and quality service that when one walks in he feels like he can be anywhere in the world so stepping into Nishat Hotel will be like you stepped into any of the modern day hotels in the developed world. The response