Communication In Nursing Essay

1173 Words3 Pages

During nursing process, the communication can be defined as sharing of health-related information between a patient and a nurse, with both participants act as sources and receivers at the same time (Sheldon, 2004). The information may be verbal or nonverbalwritten or spoken, personal or impersonal, issue-specific, or even relationship-oriented. Receptiveness, assertiveness, empathy, clearness, attentiveness, honesty and non-judge mentality are essential factors to make an communication effective (Flinders University, n.d.). Cultural and linguistic diversity (CALD) people can be defined as English and non-English speaking people representing different backgrounds and communities from different cultures (Optus yes, 2015). The objective of this article is to elaborate on how nurses should be communicating effectively with their CALD clients, especially in relation to compassionate nursing care for Mrs Romano.
CALD clients come from different cultures; most probably Standard English is not their first language. It is obvious Mrs Romano is a culturally and linguistically diverse client, of who can …show more content…

Non- verbal communication methods such as sitting next to the patient and making eye contact, maintain an easy postures also really important. In addition to those, using culturally specific phrasing and expression patterns is a sound criterion. Ultimately, respect patient’s feelings and give calm, soft answers will enhance the effectiveness of this communication process. Specially, when a CALD client is in anger mood, the nurse should never take that anger personally like in Mrs Romano’s incident. However, making strategies to relieve patient’s anger, stress level should be the first approach that ought to reach by nurses with the participation of everyone in the organization

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