What it is
The ISO 9000 series is the International Organization for Standardization's family of standards for quality management. They provide standardised requirements for business quality management systems to ensure satisfaction of customers and stakeholders. It is made up of 3 standards, ISO 9000, which details the definitions and terminology to explain the concepts used in the other parts of the standard, ISO 9001 which contains requirements for certification and ISO 9004 provides a set of guidelines for developing systems not covered in ISO 9001.
The ISO 9000 standards are based on eight quality management (QM) principles chosen for their ability to improve performance and achieve success. They are aimed at senior management as a framework to guide their organisations towards improved performance.
• Customer focus
Understanding customer needs, meeting customer expectations and exceeding customer expectations.
• Leadership
Leaders should establish a uniformity to set the direction of the company, and should construct an atmosphere that encourages people to achieve the organisations objectives.
• Involvement of people
Encourage the involvement of people at all levels and help people to use and develop their abilities for the companies benefit.
• Process approach
A desired result is achieved more efficiently when activities and related resources are managed as a process.
• System approach to management
Using a systems approach to manage their interrelated processes, and identifying and treating these processes as a system.
• Continual improvement
Making a commitment to continually improve overall performance.
• Factual approach to decision making
Making decisions are based on analysis of fac...
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...promised of experts from businesses and other organisations around the world, and is responsible for monitoring the use of the standards to decide how they can be enhanced to meet user requirements and expectations when the next revisions come around.
Works Cited
http://www.citeman.com/8218-what-is-the-iso-9000-series/
http://www.praxiom.com/home.htm
http://www.iso.org/iso/iso_catalogue/management_and_leadership_standards/quality_management.htm
http://www.bizmanualz.com/iso-9000-qms/ISO_9000_1994_series_overview.html
http://ezinearticles.com/?History-of-ISO-9000&id=352833
http://www.simplyquality.org/faq_history.htm
http://www.bizmanualz.com/iso-9000-qms/ISO_9000_2000.html
http://www.iso.org/iso/iso_14000_essentials
http://www.iso.org/iso/iso_catalogue/management_standards/quality_management/iso_9000_selection_and_use/the_future_of_the_iso_9000_family.htm
ISO/IEC 12207 is an international standard for software life-cycle processes. It aims to be the standard that defines all the tasks required for developing and maintaining software.
Clery, R. G. "ISO 9000 Quality Systems: Application to Higher Education." October 4, 1993. (ED 363 163)
Will facilitate the employees to get a better understanding of the working of the company.
In the twenty first century, leaders are required to build a greater impression in which people believe in strategy, trust in management decisions, and trust in their work. Once people believe in management choice, there will be enthusiasm inside an organisation. Such an environment helps the organisation growing or flourish. A doing well leaders create a surroundings in cooperation inside and outside the organisation. (Subir chowdbhury management, 21c financial times prentice hall (2000)
...es dealing with team building, activities that will help in diagnosing, feedbacks, activities for process consultation etc (Robbins, 2010).
International Organization For Standardization (ISO) was established in 1947 which involves 157 countries in order to coordinate and unify various industrial standards. Prior to the establishment of the ISO, there are 2 main independent organization that had similar objectives as the ISO, that are National Standardizing Association (ISA) and also United Nation Standards Coordinating Committee (UNSCC). ISA and UNSCC are both established in 1926 and 1944 respectively. Unfortunately, both were not achieved worldwide acceptance. ISO is not product standard but a Quality System Standard. ISO was then formed and adopted majority of the rules and procedures from ISA. ISO has published a lot of international standards in many fields and sectors including in mechanical engineering. One of the examples of ISO that involved in mechanical engineering is ISO 9000 Quality System Series Standards. ISO 9000 is a set of international standard for quality management systems and quality assurance which is critical to international business. It require firms to document their quality control system at every step from the incoming raw materials, product design in-process monitoring and so on, so, that they’ll be able to identify those areas that are causing quality problems and correct them. ISO 9000 is an international standard for quality management systems. The origin of ISO 9000 is started with the 1959 United States Department of Defence MIL-Q-9858 quality management program which then in 1968 this program was adopted by North Atlantic Treaty Organization (NATO), then, followed by British Standard Institute (BSI) in 1979. ISO was later on created ISO 9000 standards in 1987. In 1994, new versions of the ISO 9000 standards were issued. It...
TQM is essential to be used by all the companies especially the manufacturing companies who have the responsibility to ensure about the quality of the product. TQM is being viewed as the boon and it is an approach for improving the quality and customer satisfaction in the long run and also reduces the amount of waste (www.businessknowledgesource.com). There are various components which have to be addressed in implementing the TQM they are Ethics, integrity, training, trust, teamwork, communication and recognition (www.businessknowledgesource.com).
attract more employees wanting to work for the business, reduce recruitment costs and enable the company to get the most talented employees
ISO: 9001, Quality Systems - Model for Quality Assurance in Design, Development, Production, Installation, and Servicing. Geneva: International Organization for Standardization, 1989
It assists businesses of all sizes by providing best apply needs for an efficient Quality Management System (QMS). ISO 9001 provides a framework and set of principles that guarantee a common sense approach to the management of your organization to systematically satisfy customers and alternative stakeholders. In straightforward terms, it provides the premise for effective processes and effective folks to deliver an efficient product or service time once time. Having ISO 9001:2015 can demonstrate to my customers and stakeholders that I’m up to date. We have a tendency to area unit desegregation our quality management system with my environmental management system and would love to use Annex SL to create this method easier, we would like our certificate to possess the total 3 year period instead of expiring in Gregorian calendar month 2018, so giving US higher worth for
Support employees to engage with others effectively: giving certain amount of opportunities, such as diversity skills training, team gatherings, activities outside the working environment.
Fraser, J. M. (1996, Jan. 1). Implementing total quality.. Retrieved February 2, 2008, from AllBusiness Web site: http://www.allbusiness.com/professional-scientific/architectural-engineering/548320-1.html
. ISO 14001 is a management standard, it is not a performance or product standard. The underlying purpose of ISO 14001 is that companies will improve their environmental performance by implementing ISO 14001, but there are no standards for performance or the level of improvement. It is a process for managing company activities that impact the environment.
-Strict quality policies adopted by the IT industry in terms of reliability, stability and maintainability by adhering to the standards laid down by the ISO 9001 or SEI/CMM or both. (Nearly 80% of the software companies in the world that have SEI/CMM level 5 are from India.)
Leader should have the shared responsibility and collaborative quality. For example, instead of making the strategy alone, he will gather the idea of all brilliant workers to increase the productivity of the organisation.