The ISO 9000 Series

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What it is

The ISO 9000 series is the International Organization for Standardization's family of standards for quality management. They provide standardised requirements for business quality management systems to ensure satisfaction of customers and stakeholders. It is made up of 3 standards, ISO 9000, which details the definitions and terminology to explain the concepts used in the other parts of the standard, ISO 9001 which contains requirements for certification and ISO 9004 provides a set of guidelines for developing systems not covered in ISO 9001.

The ISO 9000 standards are based on eight quality management (QM) principles chosen for their ability to improve performance and achieve success. They are aimed at senior management as a framework to guide their organisations towards improved performance.

• Customer focus

Understanding customer needs, meeting customer expectations and exceeding customer expectations.

• Leadership

Leaders should establish a uniformity to set the direction of the company, and should construct an atmosphere that encourages people to achieve the organisations objectives.

• Involvement of people

Encourage the involvement of people at all levels and help people to use and develop their abilities for the companies benefit.

• Process approach

A desired result is achieved more efficiently when activities and related resources are managed as a process.

• System approach to management

Using a systems approach to manage their interrelated processes, and identifying and treating these processes as a system.

• Continual improvement

Making a commitment to continually improve overall performance.

• Factual approach to decision making

Making decisions are based on analysis of fac...

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...promised of experts from businesses and other organisations around the world, and is responsible for monitoring the use of the standards to decide how they can be enhanced to meet user requirements and expectations when the next revisions come around.

Works Cited

http://www.citeman.com/8218-what-is-the-iso-9000-series/

http://www.praxiom.com/home.htm

http://www.iso.org/iso/iso_catalogue/management_and_leadership_standards/quality_management.htm

http://www.bizmanualz.com/iso-9000-qms/ISO_9000_1994_series_overview.html

http://ezinearticles.com/?History-of-ISO-9000&id=352833

http://www.simplyquality.org/faq_history.htm

http://www.bizmanualz.com/iso-9000-qms/ISO_9000_2000.html

http://www.iso.org/iso/iso_14000_essentials

http://www.iso.org/iso/iso_catalogue/management_standards/quality_management/iso_9000_selection_and_use/the_future_of_the_iso_9000_family.htm

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