Introduction
DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 285,000 employees, we provide solutions for an almost infinite number of logistics needs.
DHL is part of the world's leading postal and logistics Group, Deutsche Post DHL and encompasses three divisions: DHL Express, DHL Global Forwarding, Freight and DHL Supply Chain. (DHL online)
In 1969, DHL began operating the first international door-to-door express delivery service in the world. When Adrian Dalsey, Larry Hillblom and Robert Lynn established DHL in 1969, they simultaneously invented the international air express industry.
In the beginning, the three partners delivered shipping documents by air, so that they arrived at customs offices before the freight, and enabled goods to pass through customs with less delay. In 2002 DHL became a part of Deutsche Post (DPWN), because Deutsche Post (DPWN) becomes a majority shareholder in DHL by increasing its stake to 51%.
DHL freight has 14 small and large terminals in UK, the largest is the Coalville terminal which covers some south, and some north part of England, second largest is Duns table that covers South of England including London and then Warrington terminal that covers Northwest of England and fourth is Mossend that covers Scotland, remaining 11 terminals are the small ones.
DHL Freight Warrington is the third largest terminal in UK with more than 100 employees. It covers northwest of England and north wales. It has mainly three departments, (Traffic operations, Customer Services and Euro department). Only traffic department works 24 hours and consists of 3 shifts (Morning, Backshift and Night shift).
Customer se...
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...made redundant “Well not in specific department but CSR was completely vanished from every branch and it was made centralized in Coalville. Mostly middle level management was made redundant. But the operations department means traffic department there was no major change because the movement of traffic (trucks and postal vans) is back bone of business. They did not redundant any employee from operations department if they did so all the business had chance to collapse” ( Night Operations Manager, Interview 1)
Competition has been increased in the market, not only from new small businesses, but also from the mergers of larger companies. This has resulted in significant pressure on prices and therefore lower margins. Major competitors of DHL in United Kingdom are FedEx UPS TNT and Royal Mail. (Cawsey, T. (2007)_Toolkit for Organizational Change. Chapter 1 page 10-13)
TQL's founders, Ryan Legg and Ken Oaks, had direct oversight of every broker during the early years of the business. But as the business grew and the demands of the company increased, less time was available for the founders to personally oversee their employees. However, the founders were not willing to sacrifice performance because the company's reputation of integrity and outstanding service were the differentiating features from competition in the freight brokerage field.
Verizon is predominantly a cellular service provider; however, they are involved in many more industries like search engines, news outlet, and emails with the acquisitions Yahoo and AOL. Thus, the supply chain Verizon utilizes involves many inputs were there are always many choices, because of the high rivalry and cost cutting demands from consumers. According to Verizon, “Verizon is a charter member of the Billion Dollar Roundtable, a coalition of corporations that spend more than $1 billion each year with diverse suppliers.” (www.verizon.com/about/our-company/supplier-diversity). The primary supplier for Verizon would be their phone providers, which include Apple, Google Android phones, Microsoft, Blackberry, etc. The
The decision to open in Louisville was no mistake: the city of Louisville, Kentucky, serves as a major transportation hub for supplies and center for logistical support throughout the United States. Possessing an international airport with customs access allows UPS to be centrally located in t...
Amazon US has found success from optimizing their shipping process; due to the fact that there is only one postal service serving the entire nation. This is not the case in Europe. For two of the considered alternatives, increased delivery and lead time will occur due to distance between distribution center and customers. European postal carriers are fast but lack in cross border efficiency. Express delivery creates more uncertainty. Amazon Europe should consider making a partnership with international shipping companies, like UPS and FedEx, to receive a discount on high shipping fees while improve cross-border shipping difficulty. Delivery time and customer satisfaction are crucial for Amazon Europe’s success.
UPS is performing better than FedEx in financial performances. From 1997-1999, UPS reported average net profit margins of 6.5% while FedEx¡¦s was 2.8% and ROE of 25.2% for UPS and 10.6% for FedEx. Although UPS¡¦s net income in 1999 dropped significantly, it was result of a tax dispute, which should not affect the sustainability of the UPS financial performance. One of the factors driving this performance is the growth in the international delivery business. International operations in 1999 has accounted for 13% of the UPS¡¦s revenues and 5% of the operating profits. International package revenue grew 50% since 1994 and international...
Toys R Us ventured into a partnership with Amazon.com to improve the e-commerce division of their business. Internet retailing was cutting into the profits and the market share of Toys R Us. This financial effect was the reason they the needed to improve and establish themselves in the Internet market. This Internet market was clearly the way the trend was going, as indicated by the growth of retailers such as eToys.com and SmarterKids.com. Toys R Us needed to establish itself in this market, since bricks and mortar retai...
As an Omni-channel retailer, Cabela’s customers have full access to the company’s global inventory. Customers can shop in-store and have their order shipped to the location of their choice. Customers can also shop online and choose to collect their order at a store of their choosing. To maximize product availability, Cabela’s distribution network allows any one of its seventy-one stores and three distribution centers to fulfill customer orders via direct shipment.
The first post office in the United States was established in seventeen seventy-five, which makes it the oldest most reliable post service in history. It is a well know fact that in the beginning, this business was called the Pony Express, which began in eighteen sixty. Years later the US Post office has become the largest company that we rely on to deliver our mail. This mailing institution delivers more mail to a larger area than any other delivery service in the world. They are rendering assistance to more than one million people in North America. There are over six hundred thousand employees and in excess of thirty four thousand facilities nationwide. This institution thrives to provide customer service, available products, transport of products, and accessibility to all consumers. The United States Postal Service is a reliable, excellent, and efficient delivery service. They supply a wide variety of convenient products to help with any shipping needs consumers may have.
IT management also prepared UPS for BCP-DR to avoid downtime. UPS’s IT infrastructure allowed customisations to incorporate unique functional requirements of customers. UPS also reduced its application development time by reducing rework. It created reusable modular applications. UPS has been very receptive towards the opportunities created by the IT to boost its core business. Even after this UPS was not able to keep up its pace with every valuable system development request. By 2000, UPS had a major share in domestic integrated package delivery services, but had an insignificant share in international, though the international market was growing at a double-digit rate. Therefore, the UPS management decided to allocate IT resources to the most strategic opportunities and preserve as appropriate via infrastructure
Globalization & network; UPS has set their name, is known all over the world and expanding at a rapid pace.
In the following years, Federal Express kept growing and expanding it’s network, now employing over 290,000 workers worldwide, and delivering more than 3 millions express packages to over 200 countries daily.
Around the world they have 3,100 stores. Most of the stores are in Germany, United Kingdom, United States, France, Spain, and Sweden. The stores are in every continent.
Global: Worldwide packaging shipping volume is increasing as a result of global exchange, e-commerce, and changes in supply-chain management.
The United Parcel Service known also as the “Brown Giant” is the powerhouse in the air delivery, freight and parcel service industry. The United Parcel Service is based in Atlanta and is the world’s largest package-delivery firm. UPS delivers more than 3 billion parcels and documents per year. United Parcel Service operates 150,000 vehicles and 575 airplanes and is the dominating force in the United States ground delivery market. UPS is announcing that it’s ever expanding company with new acquisitions in the Asia/Pacific region, Latin America, and Europe. With its bureaucratic approach to the company’s management system with tight rules and regulations, and a well-defined division of labor in each plant from top to bottom is key in there success. The company has daily worksheet to specify goals and the work output. The daily employee quotas and achievements are reported on a weekly and monthly basis. I have experienced this bureaucratic approach to management first hand as an employee at UPS. From my experience there, I have seen how the company works from the inside out. I hope to relate valuable information that I gained there in my assignment to develop and analyze the management aspects of the United Parcel Service. I will cover key issues in the basic management structure of UPS including the external factors that shape the organization of the company, recent challenges to UPS.
FedEx is one of the world’s largest freight companies it is based in Memphis, Tennessee and employs more than 290,000 employees and contractors worldwide.