The DHL Supply Chain

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Introduction
DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 285,000 employees, we provide solutions for an almost infinite number of logistics needs.
DHL is part of the world's leading postal and logistics Group, Deutsche Post DHL and encompasses three divisions: DHL Express, DHL Global Forwarding, Freight and DHL Supply Chain. (DHL online)
In 1969, DHL began operating the first international door-to-door express delivery service in the world. When Adrian Dalsey, Larry Hillblom and Robert Lynn established DHL in 1969, they simultaneously invented the international air express industry.
In the beginning, the three partners delivered shipping documents by air, so that they arrived at customs offices before the freight, and enabled goods to pass through customs with less delay. In 2002 DHL became a part of Deutsche Post (DPWN), because Deutsche Post (DPWN) becomes a majority shareholder in DHL by increasing its stake to 51%.
DHL freight has 14 small and large terminals in UK, the largest is the Coalville terminal which covers some south, and some north part of England, second largest is Duns table that covers South of England including London and then Warrington terminal that covers Northwest of England and fourth is Mossend that covers Scotland, remaining 11 terminals are the small ones.
DHL Freight Warrington is the third largest terminal in UK with more than 100 employees. It covers northwest of England and north wales. It has mainly three departments, (Traffic operations, Customer Services and Euro department). Only traffic department works 24 hours and consists of 3 shifts (Morning, Backshift and Night shift).
Customer se...

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...made redundant “Well not in specific department but CSR was completely vanished from every branch and it was made centralized in Coalville. Mostly middle level management was made redundant. But the operations department means traffic department there was no major change because the movement of traffic (trucks and postal vans) is back bone of business. They did not redundant any employee from operations department if they did so all the business had chance to collapse” ( Night Operations Manager, Interview 1)
Competition has been increased in the market, not only from new small businesses, but also from the mergers of larger companies. This has resulted in significant pressure on prices and therefore lower margins. Major competitors of DHL in United Kingdom are FedEx UPS TNT and Royal Mail. (Cawsey, T. (2007)_Toolkit for Organizational Change. Chapter 1 page 10-13)

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