Have you ever ordered something from a website such as amazon? Most everybody has and has received that package via UPS. So you know the problem of being given a four hour window as to when that package would arrive at your home, with no update as to how close they are or if they are going to be later than that set period. This paper will address this problem and its association to the ERP used by the United Parcel Service (UPS).
Background
This paper will attempt to answer following four critical questions:
• Identify a company or industry of interest to you
• Answer the question, “What/How are some of the ways this company is using information systems?”
• What are the problems or deficiencies in the system?
• What would be your recommendations to improve it?
Identify a Company or Industry of Interest
The company chosen for this project is the United Parcel Service (UPS). UPS was started in 1907 by Jim Casey, under the name American Messenger Company (AMC), in Seattle, Washington. In 1913, they changed their name to Merchants Parcel Delivery (MPD) when they acquired their first Model T Ford. After making their first expansion to Oakland, California, in 1919, they once again changed their name to what it is today: United Parcel Service. In 1981, UPS bought its first aircraft and in 1982, UPS obtained a portion of the Louisville Airport for use and began operations from the Louisville International Airport’s air hub ("UPS: About UPS", 2014).
The decision to open in Louisville was no mistake: the city of Louisville, Kentucky, serves as a major transportation hub for supplies and center for logistical support throughout the United States. Possessing an international airport with customs access allows UPS to be centrally located in t...
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...deliveryman.
What would be your recommendations to improve it
A system that sends real time updates to customers to let them know a closer range of time as to when your package will make it to you, would make it so more customers would be home to sign for their package. This would not only save time on the person receiving the package but would also save time, money and gas for the drivers as there will not be as many redelivery tries for the following day.
Works Cited
Expedited Freight, UPS Worldwide Express Freight: UPS. (2014). Retrieved February 25, 2014, from http://www.ups.com/content/us/en/bussol/browse/worldwide_express_freight.html
UPS: About UPS. (2014). Retrieved from http://www.ups.com/content/us/en/about/
UPS: Logistical Management of Distribution Networks. (n.d.). Retrieved from https://people.hofstra.edu/geotrans/eng/ch5en/appl5en/ch5a2en.html
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