Case Study Of UPS

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UPS’ core competency is efficient and reliable package delivery. However, over the last two decades, UPS invested heavily in Information Technology to develop its capabilities. With this new technology driven approach UPS managed to integrate UPS and client’s info systems. This business process integration benefitted both by exponentially increasing the business value, also these collaborative Info systems unlocked tremendous potential making UPS the world’s most admired company in the year 2000.
Through the extensive use of technology UPS is no longer only a package delivery company. The technology driven growth model has not only helped UPS strengthen its current business, but also allowed diversification into varied business arenas. UPS’ subsidiaries now provide and supporting other services such as venture capital management and aviation equipment and professional services according to the client requirements.
On the downside, there are some risks involved with UPS’ growth model. First, since UPS’s core business …show more content…

IT management also prepared UPS for BCP-DR to avoid downtime. UPS’s IT infrastructure allowed customisations to incorporate unique functional requirements of customers. UPS also reduced its application development time by reducing rework. It created reusable modular applications. UPS has been very receptive towards the opportunities created by the IT to boost its core business. Even after this UPS was not able to keep up its pace with every valuable system development request. By 2000, UPS had a major share in domestic integrated package delivery services, but had an insignificant share in international, though the international market was growing at a double-digit rate. Therefore, the UPS management decided to allocate IT resources to the most strategic opportunities and preserve as appropriate via infrastructure

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