The Culture And Culture Of Jersey Mike's Company Culture

Jersey Mike’s is a restaurant chain that serves submarine sandwiches across the nation. According to Jersey Mike’s website, the organization’s mission is to continue to provide authentic, quality food with friendly service (History). Each franchisee has an owner and approximately 15 employees. In addition, each store also has a manager who works and trains under the franchise owner. At the Lee’s Summit, Missouri store, Kirk is the store manager and receives a stake of the company’s profit. Furthermore, since Jersey Mike’s has over 1,500 locations, the company appoints area director’s to oversee stores and act as a middle man between local owners and corporate. For example, Mike Spiegel, area director, is in charge of Jersey Mike’s in Nebraska, Iowa, and western Missouri. Jersey Mike’s company culture revolves around

Hackman (2009), states organizational culture is divided into three categories—assumptions, values, and symbols—and these elements provide insight into the operation of a company (p. 239). According to Hackman (2009), assumptions answer how employees and outsiders are treated, as well as how employees respond to management (p. 239). Furthermore, “Values reflect what the organization feels it “ought to do,” according to Hackman (2009). “They serve as the yardstick for judging behavior” (p. 239). At Jersey Mike’s, three core values are community, relationships, and teamwork. The company strives to know every customer by name, as well give back to charities within the community (Spiegel). Jersey Mike’s also understands the importance of treating employees with respect and fostering relationships between store employees and corporate. Finally, the organization has a “we” mindset, which “reflects a willingness to share power and credit and to work with others” (Hackman, 2009, p.