Supervisory Skills
Carol C. Williams
MGMT101 D004 Spring 15
American Public University
Supervisory Skills
In the world of quality control, it is up to each individual to do their part to make sure that we are distributing and putting the best quality parts into the vehicles that Toyota manufactures. Since the start of Toyota it has been its guiding principles of producing reliable vehicles by using its unique management philosophies and values by employing innovative and high quality products and services (Toyota, 2015). In order to produce high quality products, Toyota will need a high quality, above average, quality control department. Ensuring that these high quality standards are being met will start with the leadership of
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This is where good communication within the quality department and with other departments such as production comes into play. Communicating with employees and across departments will help in staying on top of things and being aware of what is going on in each department. (Conlow, 2006). In order to help prevent issues with quality, it is very important that when issues are found, they are immediately reported to the production team. This will ensure that production of faulty parts will cease until the problem is found and repaired. This will also prevent the quality team from continuing to check parts that they know will be faulty. In addition to reporting issues to other departments, there should also be ongoing training and education provided to employees to make sure that everyone is up to date on any new technology or processes deemed necessary for growth. Giving employees an opportunity to learn, grow and develop teamwork skills is important (Conlow, …show more content…
(2013). The Toyota recall crisis: Media impact on Toyota’s corporate brand reputation. Corporate Reputation Review, 16(2), 99-117 http://search.proquest.com.ezproxy1.apus.edu/docview/1325953360?pq-origsite=summon&accountid=8289 Conlow, R. (2001). Excellence in supervision: Essential skills for the new supervisor.
Menlo Park, CA: Crisp Publications http://library.books24x7.com.ezproxy1.apus.edu/toc.aspx?bookid=2587
Rath, T., & Harter, J. (2015). Strengths Based Leadership. Retrieved June 21, 2015 from http://strengths.gallup.com/110242/About-Book.aspx
Ellis, R. T. (2002). Is commissioning undermining quality control?. Engineered
Systems,19(3),29.
Keep your working knowledge current. Correct evaluation. Technology changes rapidly and it’s important to understand industry standards, methodologies, and best
On the other hand, latent failure includes lack of team work and communication, poorly designed work schedules or work environment, and variations in the design equipment (Gabay, 2014). This means that they need to create effective defenses in order to prevent or trap active failures and latent failures before they cause harm. Being a high- reliability organization can prevent active and latent failures. The characteristics of a high-reliability organization are preoccupation with error prevention, appreciation of the complexity of errors and reluctance to simplify the causes or the strategies to prevent errors, focus on system failures rather than individual performance including nonpunitive approaches to addressing errors, ability to learn from errors and continually improve, and a flat organization hierarchy in which staff of any level can effectively voice concerns and make recommendations.
The total quality management is valuable asset for Longxi providing it was an competitive edge over most of other competitors. However Longxi needs to improve the quality control system further to meet industry accept standard, i.e. ISO9002 to expand further into the overseas markets.
NHTSA continued to question if Toyota had acted timely in their notification of the government related to recall information. Toyota’s Chief, Akio Toyoda and Yoshimi Inaba, head of Toyota’s North American operations would be brought before a congressional hearing committee to answer to the issues that Toyota was experiencing and to the claims that the company didn’t respond in a timely manner (Ohmae, 2010). U.S. regulators began demanding documentation from Toyota in an attempt to determine their timeliness (Parnell, 2014). NHTSA announced that they would fine Toyota 49.1 million because of the delayed reporting of problems (Parnell, 2014). Toyota promised that they would rectify the issues of missed identification of quality issues by implementing a product safety committee and an Automotive Center of Quality Excellence (Parnell, 2014).
By offering a comprehensive training program it increases production, innovation, more engaged and are less likely to leave the company. Producing defective products can be detrimental to the company as before when there was a tire recall that affected mostly Ford vehicles resulting in several accidents and sadly some deaths. That incident cost the company billions of dollars and lost the confidence of millions of customers who turned to competitors (Michelin and Goodyear) to purchase their tires. The company increased training with plant personnel, developed a whistle-blowing hotline for employees to report possible defects, and
This will ring true while you are building your systems too. When a process is new or you have a new person following that process, you’ll begin to see results you didn’t anticipate. However, most breakdowns happen because there’s a flaw in the process not because it’s not followed correctly. The solution: training and clarity on expectations for your process. You and your employees have to constantly look at how to improve things so that errors are avoided in the future.
Michael is participating in a two-month internship as a mental health counselor under the tutelage of Janet, the clinical director. Janet utilize the teacher role as the primary role to teach Michael specific concepts and techniques to deal with his insecurities and to handle clients whom unappreciated statements by assigning reading material to address such issues .” (Young & Basham, 2014). Therefore, I would use the conceptualization skill to understand and identify what is occurring when Michael feels insecure in his counseling abilities and identify his pattern of repeating himself saying “I just don’t know what to do.” (Young & Basham, 2014) Although, the teacher role is the primary role, Janet chose to implement
Toyota Motor Corporation is a very successful automobile manufacturer that is recognized globally. They have continued to obtain and retain a competitive advantage over their counterparts, despite recalls over many years. Regardless of recalls, Toyota has been quick to rectify their shortcomings and continue to lead within the automotive industry with their innovative measures. In this essay, I will discuss key internal factors for Toyota. Within those factors will include Toyota’s core competencies, which are what they do really well in comparison to their competition, three of their strength’s, which will include their posture within the automobile market and their heavy focus on research and development, and two of their
These procedures and practices are used both by GM and by their vendors. The policies vary from layered inspections, statistics, process failure modes, effects analysis and control plans (Drew, 2011). All quality measures produce a graded system of quality management utilizing quality tools. An example of quality control test is that of speedy response wherever dilemmas are resolved quickly and immediately throughout visual management. Individuals responsible for specific tasks are kept accountable for some corrective actions that may subsist. What General Motors did was ignore this quality measurement when it was dealing with the problems of the Chevrolet
Quality is a very important thing in an organization; therefore it is not possible to improve the quality of a product or service substantially without major changes in all aspects of the organization. Because quality is so important if changes aren’t made throughout the organization the output of the product will no be very successful. Everyone in the organization plays a major role in the out come of its products.
Toyota- focused differentiation, medium pricing, breadth of product line is low. Company is known for quality products, and nice styling.
(5) Liker, Jeffrey K. The Toyota Way: 14 Management Principles from the World's Greatest Manufacturer. New York: McGraw-Hill, 2004. Print.
Different nations within which Toyota operates have different political, technological, social, and cultural environments. To safeguard the company’s overall image, there must be effective communication between the head office and regional quarters. This is especially important in the area of quality control, as Toyota currently grapples with safety issues facing several of its car models.
The nonmanufacturing companies can learn and apply from Toyota’s philosophy and practices as listed below: