Health professionals use skilled communication as a vital part of their daily practice. There are many different types of communication used, each requiring a different skill set. This essay discusses two of the communication skills that were used in the video for the first part of this assignment. These skills are feedback and appropriate communication and language for context. Lastly, the essay critiques how well the communication skills discussed within this essay were demonstrated in the video.
Feedback is a communicative strategy which involves one party returning certain information to the other party, in order to inform and create a change. The feedback given in the video is the returning of results from a recent blood test. The results
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Health care professionals use very specific medical language between themselves but must remember that most patients cannot translate this. When the patient fails to understand then the communication is considered unsuccessful. (Stein-Parbury, 2013). Stein-Parbury (2013) states that, by repeating important parts of the message being conveyed, communication in the health care setting is clarified. Noting posture, facial expressions, eye contact, gestures and a patient’s need personal space are considered to be important sub-skills in achieving effective communication techniques (Stein-Parbury, …show more content…
The feedback session was judged to be successful, because the nurse did not talk for the entire five minutes about coeliac disease. Rather, I allowed let the patient to bring up her concerns about the results she was receiving and what it would mean for and her family. I also believe that appropriate communication and language was used well within this video. As the nurse, I picked up some non-verbal communication that the patient was sending. This was indicated through her facial expressions and that she was fearful about her prognosis. According, I addressed her concerns and put them to rest. It was evident that appropriate language was used, as the patient did not seemed too frightened about what the nurse was saying and she understood what was being said to her. Challenges faced during the filming of this video included concern that I would speak too much in an effort to ‘educate’ her and that the patient would not be able to ask any questions about their condition. It worked out well, as the patient was able to wait for a pause and then she was able to ask a question. I was concerned that I was rushing a bit to share all the information and might have sounded hurried. If I was to do this subject and hence this assignment again, I would ask the patient to set me more challenges, eg being hearing impaired or poorly educated.
Communication is cited as a contributing factor in 70% of healthcare mistakes, leading to many initiatives across the healthcare settings to improve the way healthcare professionals communicate. (Kohn, 2000.)
I will recommend to the nurses to use these effective listening strategies while encouraging the patient to explain their interpretations of their medical condition and their plan of care. I will also introduce the new unit based questionnaires given to patients at discharge prior to leaving the unit.
Communication encompasses a wide range of processes such as the exchange of information, listening, posing of questions (Fleischer et al., 2009) or use of body language. In a healthcare environment where there are constant interactions among nurses, doctors, patients and other health professionals, professional and effective communication is important in ensuring high quality healthcare standards and meeting the individual needs of patients.
Effective communication between patient and clinician is an important aspect to patient care. Proper communication has a direct positive impact on patient care and adversely poor communication has a direct negative impact on patient care. I will define the seven principles of patient-clinician communication and how I apply these communications with my patients. I will also describe the three methods currently being used to improve interdisciplinary communication and the one method that my area of practice currently uses. Then, I will explain the ethical principles that can be applied to issues in patient-clinician communication. And Lastly, the importance of ethics in communication and how patient safety is influenced by good or bad team communication.
The introduction paragraph gives information on communication and the impact that it has on patient-nurse relationships. It gives the reader an understanding of what is involved in true communication and how that it is a fundamental part of nursing and skills all nurses need. It leads those interested in delivering quality nursing to read on. Showing us the significance that communication makes in the
In this essay I will recall and describe my experience in a health care environment and reflect on communication in that interaction. I will look into interpersonal and communication skills used by the health professional and what I learned from this interaction. And if I am going to use those skills in my future nursing practice.
To start implementing this framework, one need to understand and acknowledge that every patient is not only different from one another, but a unique individual. Assumptions and stereotypes about a specific cultural group must be avoided, along with personal biases (Murphy, 2011). Furthermore, actively listening and fully engaging patients’ can improve nurse-patient communication and enhance patient outcome.
“Communication is the heart of nursing… your ability to use your growing knowledge and yourself as an instrument of care and caring and compassion” (Koerner, 2010, as cited in Balzer-Riley, 2012, p. 2). The knowledge base which Koerner is referring to includes important concepts such as communication, assertiveness, responsibility and caring (Balzer-Riley, 2012). Furthermore, communication is complex. It includes communication with patients, patient families, doctors, co-workers, nurse managers and many others. Due to those concepts and the variety of people involved, barriers and issues are present. Knowing how to communicate efficiently can be difficult.
communicate skills with our patients for a number of reasons – one being their health status even if
This piece of work will be based on the pre-assessment process that patients go through on arrival to an endoscopy unit in which I was placed during my second year studying Adult Diploma Nursing. I will explore one patient’s holistic needs, identifying the priorities of care that the patient requires; I will then highlight a particular priority and give a rationale behind this. During an admission I completed under the supervision of my mentor, I was pre-assessing a 37 year old lady who had arrived at the unit for an upper gastrointestinal endoscopy. During the pre-assessment it was important that a holistic assessment is performed as every patient is an individual with unique care needs as the patient outlined in this piece of work has learning disabilities it was imperative to identify any barriers to communication (Nursing standards 2006). There were a number of nursing priorities identified, the patient also has hypertension.
In the provision of a high quality care, many factors influence the way it is provided; however, IC is crucial. A healthy work environment would result from open communication among the staff, it would increase the employees and patients’ level of satisfaction and sense of well-being. Good communication is the cornerstone for the IC, it is a complex process which requires to develop some skills to learn how to transmit some information. One of the most common factors leading to medical errors, are due to miscommunication, sometimes because the message is not clearly sent, and others because it is not clearly received or it is misunderstood (Danna, 2015). In terms of communication non-verbal communication must be taken into consideration as well; body language, facial expressions, use of space, and touch, entail conscious or unconscious movements and gestures, also impacts the communication among the staff and
...using words your patient is used to and will understand. Clarify your message with body language, tone of voice, facial expression touch and gestures.
Interpersonal communication within the field of nursing is imperative in all areas to deliver a holistic positive outcome in patient care. Specifically, active listening, questioning with intent and reflective feedback ascertain an understanding of a patient’s health, illness, and healthcare. Active listening allows the patient to convey their concerns and presents the nurse with an understanding of the patient when implementing a personalised care plan. Questioning with intent builds an appreciation of the situation, and reflective feedback promotes improvements to enrich work ethics of the nursing cohort. Listening actively involves many different styles whereby information is gathered through verbal and non-verbal communication. Questioning
Communication in the nursing practice and in healthcare is important because when talking with patients, their families, and staff, the nurse and the nursing student needs to be able to efficiently express the information that they want the other person to understand. “Verbal communication is a primary way of transmitting vital information concerning patient issues in hospital settings” (Raica, 2009, para. 1). When proper communication skills are lacking in nursing practice, the chances of errors and risks to the patient’s safety increases. One crucial aspect of communication that affects the patient care outcome is how the nurse and the nursing student interacts and communicates with the physicians and other staff members. If the nurse is not clear and concise when relaying patient information to other members of the healthcare team the patient care may be below the expected quality.
This is when the physician can learn the most about the patient’s personality and environmental influences. It is important for the doctor to be attentive and take good notes. The doctor explores in great detail the time of the ailments and the severity. The physician inquires about the patient’s past health and any family history that is of relevance. The physician then checks the accuracy of all the data and details collected to date and informs the patient of the next step in the process, the diagnosis.