One statement made by Starbucks on the structure of leadership is "through our unwavering commitment to excellence and our guiding principles, we bring the unique Starbucks Experience to life for every customer through every cup” (Starbucks, 2013).). Starbucks has been a leader in the beverage industry since the 1980’s; yes Starbucks opened before that but did not start to control the industry until the 80’s. Leadership has always been a point of emphasis within the company not only with its internal family but with the community as well. Many leadership traits can be attributed to Starbucks success but as one analyst points out Servant leadership really stands out. From general managers all the way down to its baristas Starbucks takes pride in not only making sure the cup of coffee consumers will be drinking surpasses expectations but in welcoming all into the Starbucks family.
One example of this servant leadership is when former Starbucks President Howard Behar and Chief Executive Officer Howard Schultz came to the aide of families of employees who had been shot and killed in Washington D.C. After receiving a call in the middle of the night at his home in Seattle Behar immediately called his CEO and told him of the tragic happenings and what happened next astounded most. Howard Schultz went to Washington D.C to be with the families of his three employees who had been murdered. . Behar having left previous company for tending to show his emotions on his sleeve admired Schultz for his courageous and compassionate heart. This was a leader he wanted to work for.
Value is created by servant leaders by giving back to their communities, by encouraging followers and volunteering. Starbucks was scheduled to host a leadership confere...
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...ed from http://www.businessweek.com.
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Gallos, J. V. (2012). Leadership, love, and authenticity: Howard Schultz and Starbucks. Retrieved from http://theleadershipprofessor.com/2012/01/leadership-love-and-authenticity-howard-schultz-and-starbucks
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Howard Schultz Starbucks First Mate. (2008, October). Entreprenur. Retrieved from http://www. entreprenur.com
Starbucks (2013). Business ethics and compliance. Retrieved from http://www.starbucks.com/about-us/company-information/business-ethics-and-compliance
The Wall Street Journal. (2013). How to Develop Future Leaders. Retrieved from http://guides.wsj.com/management/managing-your-people/how-to-develop-future-leaders/
“Leadership will be the most important resource an organization can possess. After all, it will be leadership that determines whether organizations successfully harness the emerging opportunities and overcome the perils that await.” Jay A.Conger – Professor, London Business School.
There has been a bit of research done on the nature of servant leadership. The belief is that many organizations are moving from the traditional style of leadership to a more servant based style. Larry C. Spears (2010) and Kent Keith (2016) note a few characteristics of one who is a servant leader. The characteristics proposed by Spears (2010) are listening, empathy, healing, awareness, persuasion, conceptualization, foresight, stewardship, commitment to others growth, and community building. These traits will often manifest naturally becoming more enriched as time goes by through experience. Keith (2016) references only four elements of servant leadership. He begins with an element of morality, then of the servant focus, concern for others’
The importance of servant leadership should not be underestimated and it can be simplified and embodied in one timeless phrase: Do unto others as you would have them do unto you. When applied to leadership the result can be phenomenal. Those who wish to serve do so with their hearts, it is not forced nor is it with resentment. The servant leader serves out of acceptance and ownership of their ability and duty.
One of the leading organizations that follow the servant leadership style is the coffee giant, Starbucks. The basis of the company’s organizational culture is the servant leadership principles. These principles pervade every aspect of their business. The company believes in caring their employees first, as they are the one who takes care of the customers (Ferguson, 2015). The hiring and management of the staff, the way the staff work and interact with one another, serving the customers all represent the organizational culture, their policies, and operations.
Chad Miller, manager of Buffalo Wild Wings in Dubuque, excellently showcases leadership characteristics each time I work with him. Throughout my one and a half years working underneath him, I have witnessed many great exchanges of leadership from Chad to customers, employees, and his other managers. He remains professional, shows his passion for the sports within the restaurant, as well as the food and atmosphere, clearly communicates effectively, and has inspired many people to move up within the company. However, another great example of leadership comes from the Director of Student Life, Diversity, and Leadership of Northeast Iowa Community College, Kara Popp. She exudes professionalism, while maintaining a light atmosphere during the time I work with her. Her communication style clearly shows her passion for the school by consistently instilling excitement and enthusiasm into her audiences. As president underneath of Kara, I have transformed into a proper leader. Although my previous leadership experience, as an 18 year old manager at a McDonald’s restaurant, showed my immaturity throughout my tenure, but beca...
Leadership is not a position but an action that is undertaken by an individual. Leadership is not just about giving orders, yet it is the action of serving others. According to Robert Townsend, “A leader is not an administrator who loves to run others, but someone who carries water for his people so that they can get on with their jobs” (2013). A good leader will support his or hers employees because a leader is not judged on their own actions, but they are judge on the success of those that they support. In the modern era, we look at business leaders in the same way that historians view military commanders or kings of the past.
Leadership at times can be a complex topic to delve into and may appear to be a simple and graspable concept for a certain few. Leadership skills are not simply acquired through position, seniority, pay scale, or the amount of titles an individual holds but is a characteristic acquired or is an innate trait for the fortunate few who possess it. Leadership can be misconstrued with management; a manager “manages” the daily operations of a company’s work while a leader envisions, influences, and empowers the individuals around them.
In this paper I will discuss Aaron Feuerstein, the third-generation president and CEO of Malden Mills Industries, Inc., who leads the Lawrence, Massachusetts business with his father’s and grandfather’s values: kindness, justice and charity. He does this through his charismatic leadership and vision, which binds his employees together into realizing and achieving the same goal. I will show exactly what makes him a leader in the modern business setting and explain why a leader’s vision is important in defining a true innovator, effective manager and charismatic leader.
A company's understanding and use of organizational behavior concepts can make or break it. Just as important, if a company ignores these same concepts, it can easily spell disaster.
Schultz has had a lot of success with Starbucks, not only in revenue but he has continued to expand the brands in their portfolio, increase store locations and reach all new highs. Starbucks is now an international company with more than 21,000 stores in over 65 countries (Starbucks Coffee International, n.d.). Starbucks believes their global success has a lot to do with their international partners. Schultz explained it nicely when he said, “We remain highly respectful of the culture and traditions of the countries in which we do business. We recognize that our success is not an entitlement, and we must continue to earn the trust and respect of customers every day” (Starbucks Coffee International, n.d.). Schultz continually sees opportunity and the ability for growth, with an increase in locations across the globe every year and the ability to keep up with the latest in technology (websites, online shopping, a Starbucks application with the ability to pay and reload loyalty cards on your smart phone), etc.
Starbucks is a worldwide company, known for is delicious brews of coffee and seasonal varieties of tasty drinks for any occasion. Starbucks opened with two main goals, sharing great coffee with friends and to help make the world a little better. It originated in the historic Pike Place Market of Seattle, Washington in 1971 by Jerry Baldwin, Zev Siegl and Gordon Bowker. The creation of Starbucks’ name came from the seafaring tradition of early coffee traders and the romance evoked from Moby Dick. At the time, this individual shop specialized in the towering quality of coffee over competitors and other brewing services enabling its growth to becoming the largest coffee chain in Washington with numerous locations. In the early 1980s, the current CEO Schultz saw an opportunity for growth in the niche market. After a trip to Italy he brought back the idea of a café style environment of leisure and social meetings to the United States we now see in Starbucks locations today. Schultz ultimately left Starbucks to open his own coffee shop, Il Giornale which turned out to be a tremendous success. Fast forward a year later, Schultz got wind that Starbucks was going to sell all their components of Starbucks including their stores and factories, he immediately acquired the funds to buy Starbucks and linked both operations. Within five years he was able to open more than 125 stores starting in New England, Boston, Chicago, and gradually entered California. He wanted Starbucks to be a franchise system based on the mission of telling the truth and emphasize the quality,
Servant leadership, it is to make certain that other people’s highest priority requests are being served. Starbucks has an objective to ensure that the top priority needs are being served with each cup. Servant leaders lead in methods that serve the greater good of the organization, community, and society. Starbucks exhibits servant leadership and goes beyond the needs of its customers to the needs of the
Examples of servant leaders that come to mind are Martin Luther King, Jr., Gandhi, Mother Teresa, and Nelson Mandela. True servant leaders are rare; the desire to lead others so that they may be lifted up is an uncommon quality. Abraham Lincoln showed empathy, kindness, compassion, and good will toward his fellow man, making him one of the few and rare, servant leaders.
Preliminary Starbucks – one of the fastest growing companies in the US and in the world - has built its position on the market by connecting with its customers, and creating a “third place” beside home and work, where people can relax and enjoy themselves. It was the motto of Starbucks’ owner Howard Schultz and, mostly thanks to his philosophy, the company has become the biggest coffee drink retailer in the world. However, within the new customer satisfaction report, there are shown some concerns, that the company has lost the connection with customers and it must be taken some steps to help Starbucks to go back on the right path regarding customer satisfaction. I will briefly summarize and examine issues facing Starbucks. Starting from there, I will pick the most important issue and study it from different positions.
Many people associate leadership with a specific job title or form of power within an organization. However, through personal experience, I have concluded that leadership can come in many forms and position as well as from multiple sources of roles and job titles both with and without power. Based on the definition of leadership, anyone can be considered a leader as long as they have the ability to influence people to achieve a particular result or goal which benefits the organization or group as a whole. Individuals with a secure sense of self and understanding, acceptance of diversity within an organization tend to be the strongest leaders that not only make others want to follow, but they also encourage other leaders to gravitate to their