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Mcdonalds case study marketing
Conclusion about mcdonalds marketing strategy
Marketing strategies of mcdonalds
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For this assignment, I chose McDonald’s Singapore, as the product I am going to examine the marketing materials of and reflect on. I will subsequently attempt to construct a value proposition for it.
McDonald’s opened their first restaurant in Singapore in 1979. And what an event that was – the world’s highest volume of hamburgers was served that day in October at Liat Towers. Today, over 120 McDonald’s restaurants island-wide serve 1.2 million customers each week. And around 9,000 employees keep Singapore’s favorite restaurant running ship-shape.
I am going to look at its particulars using the 4P’s (Product, Place, Price, and Promotion) of the McDonald’s as a base for reflection.
Studying McDonald’s Marketing Products
Product
McDonald’s
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Let focus on the signature collection price position, McDonald’s carefully consider Singapore reservation price, therefore, McDonald’s set the meal cost S$8.95 and a la carte at S$6.95, the price is within normal range cost per meal of daily food expenses in Singapore (Expatistan, 2017). The other marketing strategy is McDonald’s psychological pricing ($0.95) uses prices that appear to be significantly more affordable.
Promotion
McDonald’s campaign uses all kind of advertisement platforms from TV, radio, in cinema, online, using poster sites and in the press for example in newspapers and magazines, Point of sales display, mobile application with E-coupons and loyalty schemes in a way that provides the most effective results.
For the McDonald’s signature collection, they successfully localize the menu in the marketing campaign. McDonald’s slogan “Now Everyone can Atas” it’s a Singlish (Singaporean English) to describe the McDonalds is able to sell high-quality burger at a reasonable price. (McDonald's, 2016).
A value proposition for
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No matter where a customer goes in the world. The McDonalds experience is always reliable. Narver & Slater (1990) state that the seller (McDonald's) "creates value for a buyer in only two ways: by increasing benefits to the buyer in relation to the buyer's costs and by decreasing the buyer's costs in relation to the buyer's benefits". The signature burger offering a value for money product without costing the customer a premium in terms of time and McDonald’s slogan “Now Everyone can Atas” has reflected McDonald’s value. (Flamberg,
McDonald's current customer environment is people on the go or people who don't want to spend a lot while going out and need something quick and good to eat. It is best stated in McDonald's mission statement that they want to be the world's best quick service restaurant experience. As stated before, McDonald's has restaurants in 121 countries and has extensive global experience in customer service and satisfaction. McDonald's is excellent at researching an international area before building restaurant there. For example, in India McDonald's realized that the majority of the population was Hindu and vegetarian, they therefore, did not even bother to put beef or any other red meat on the menu.
McDonalds has been a renowned trademark throughout the history of America. What is presented in this McDonalds ad is a compilation of cheap foods that apparently cost one dollar or less. In informing the consumer of this information, McDonalds approaches their message with a sincere black and white straight to the point advertisement. Very little colors are used, allowing the brief texts and images to pop out more. In short, McDonalds touches on the average consumers’ busy lifestyle.
In relation to the response for the question on fast food needs that people seek when it comes to customer satisfaction at McDonald’s it is evident that the around 73% of the respondents felt that the taste of food at McDonald’s is good or excellent.
According to Royle (1999) McDonald’s is a very large multinational enterprise (MNE) and the largest food service operation in the world. Currently the company has 1.5 million workers with 23,500 stores in over 110 countries with the United Kingdom and Germany amongst the corporation’s six biggest markets, and over 12,000 restaurants in the United States. In 1974 the United Kingdom corporation was established and in 1971 the Germany corporation was established, currently the combined corporation has over 900 restaurants and close to 50,000 employees in each of these countries (Royle, 1999).
McDonalds Canada opened in 1967, thirteen years after McDonalds had taken the United States by storm. This was the first restaurant to be opened outside of the United States.
McDonald's also focuses on the perception of value within it line of products and therefore takes care to price its menu items accordingly. Different products are priced differently depending on which target audience those items appeal to most. An extensive value menu is an essential part of any fast-food menu in recent years. The prices and products within the value menu can prove to be areas that will make or break a fast-food companies' year depending on the competitions value menus.
McDonald’s was the first company to try to export America’s fast food and changes in eating habits to other nations. McDonald’s has over
McDonald’s vision statement can be said that it wants to be the world’s best quick service restaurant experience. Being the best for McDonald’s means that it needs to provide the best of the quality of food products, services, and cleanliness and value so that it can make everyone of its customer smile (Schmitt and et.al, 2011). A vision statement of the company is an idea for how business can be eventually perceived and what actions it will be taking for coming 5, 10 or 15 years for i...
The McDonald's Corporation is the largest chain of fast food restaurants in the world. It is franchised in over 119 countries and serves an average of 68 million customers daily. The company started in 1940 as a barbecue restaurant operated by Richard and Maurice McDonald in the United States. They reorganized their business as a hamburger stand in 1948. In 1955, Businessman Ray Kroc joined the company as a franchise agent. He purchased the chain from the McDonald brothers and oversaw its global-wide growth (McDonald’s 2014).
He saw how much potential the restaurant has, so he bought it out and opened one of the first franchises. Within the first year of Ray Kroc buying it, there were one hundred and two locations all around the world. McDonalds currently is one of the largest fast food restaurants in the world and currently has served over sixty four million customers through one of their thirty two thousand sites. It has almost become a way of life for America. Though, McDonalds started off as a small business between two brothers, it grew into one of the largest restaurant franchises in the world and greatly affects our society and how we eat our food.
An evaluation of the restaurant’s strengths, weaknesses, opportunities and threats served as the foundation for this marketing plan. The plan focuses on the restaurants marketing strategy, suggesting ways in which it can build on new customer relationships, and development of new food products and targeted to specific customer groups.
McDonalds has always been a leader in the fast food industry. Through its dynamic market expansion, new products and special promotional strategies, it has succeeded in making a name for itself in the minds of the target customers. However, McDonald’s earnings has declined in the late 1990’s and 2000s. This is mainly due to a fiercely competitive industry and variety in customer tastes and preferences.
Product is fairly similar to competitors – the McDonalds menu is quite similar to many of its competitors such as Burger King and Wendy’s. This forces McDonald 's to have to lower its prices in order to continue to be competitive.
In the previous part of our work we were talking about Porter’s value chain of McDonald’s fast-food restaurant. It is known, that before making a statement about competitive priorities, the company should know the objectives of the operation. Is it customer oriented? Does it cover shareholders’ and suppliers’ interests? However, now we consider that McDonald’s has taken into account all of the interests of business environment.
McDonalds provide high quality products, such as burgers, fries, drinks, muffins, etc, which are safe and reliable that it does what it is supposed to do, but not only does the quality of the products matter, the good value for money affects the business. E.g. buy one extra value meal and get one free with a food voucher that represents the offer only. They ensure that a high standard of the product is carried out at all times and they try to compete very competitively with other fast food businesses with their good value for money. Also a customer would know if the product is good value for money by checking in another food outlet like KFC for their services and products.