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The human resources department within a business looks after the labour side of the organisation. This sector is what used to be known as the personnel department, and deals with all aspects of the structure, recruitment, appraisal, selection and training of the workforce. The human resource department is also responsible for looking after the general welfare of the employees, implementing health and safety legislations at work and dealing with disputes, appraisals, complaints and grievance procedures that may arise. Human resource management is the management of labour within a business and involves a few factors in which help keep the human resources department well organized and maximize on efficiency. These are: Organizational strategy- To ensure an efficient HR department, the strategy of the HR department must somehow fall in line with the strategy of the business. The Human resources manager needs to communicate with other departments to ensure that the HR stays intact with the company. Human resources planning- This is the development of a staffing strategy that will meet the future needs of the organisation. This ought to ensure recruitment of the right people for the right jobs at the right time. To effectively plan for the future of human resources, the department must ask itself the following questions: 1. Are we using our human resources well? 2. Are the right numbers and type of people doing the things that need doing? 3. Do we have the people we need to satisfy our future requirements? Selection- The maintaining of a recruitment policy that makes sure that the needs of labour that meets needs caused by retirement, maternity leave, resignations, promotions or business Expansion. Performance appraisal- is the appraisal of an employee’s performance to make sure that the level that the employee is working is kept up with the needs of the business. The HR department needs to set targets for the employees, to do this. Often these are linked to benefits such as pay rises and bonuses, which keeps the staff well motivated towards
Customer Service Within Sainsbury's Supermarkets Introduction The aim of this report is to look at the different methods used by research companies to measure customer service and show how they work and how affective they are. The report will then use a questionnaire along with the support of Sainsbury' s Bridgmead store to see how their customer service is rated by their regular customers. The different methods of measuring customer service Customer satisfaction is the extent to which the requirements of the customer are met by the supermarkets and shops. A service is considered satisfactory if it fulfils the needs and expectations of the customer(s), whether the customer is the general public or another business.
labour in certain areas, so they can see whether it is in fact easy or
Human Resource Management (HRM) is the administration and control of employees. Its purpose is to ensure that the workers and the employer cultivate a valuable relationship. As a result, the company will record an exceptional performance particularly with regard to employee productivity (Paauwe, 2004). Further, the workers will benefit in terms of job satisfaction and self-development (Paauwe, 2004). Some of the activities involved in managing workers include selection and recruitment, training, development, motivation, and appraisal (Sharma, 2009). This paper aims to analyse the role of human resource management in organisations and its linkage to the wider organizational strategy using Tesco and Harrods as illustrations.
Recruitment and selection are processes concerned with finding, evaluating and engaging new employees by screening out the right candidate for the job description. Recruitment is a set of techniques to attract qualified candidates to apply for job vacancies for Tesco. Selection is a process of choosing the most suitable candidate that applied for a job at Tesco.
The Human Resources department is dedicated to hire and build an excellent team with a great teamwork and leadership. As one of the most important strategies of the business is the innovation of their products, it is needed people who can add value to the company through its diversity, innovation and entrepreneurial spirit, in a competitive and fun environment.
I am going to explain is how the human resources department in Sainsbury’s recruit employees The functional areas at J Sainsbury’s are:- · Human resources · Finance · Administration · Production · Marketing And Sales · Customer Service Each functional area operates to support Sainsbury’s aims and objectives and a range of activities goes on in each one. How the functional areas interact with one another is important. For Sainsbury’s to be efficient and effective there has to be close links within different function areas, especially when their activities are related. Functional areas are important to Sainsbury’s as if there was no such thing, the business itself would fall apart. Here is a diagram to show how this would happen:- Human Resources: The first functional area of J Sainsbury I will be covering is Human resources.
Introduction A comprehensive Human Resource Management Strategy plays a vital role in the achievement of an organisation’s overall strategic objectives and visibly illustrates that the human resources function fully understands and supports the direction in which the organisation is moving. A comprehensive HRM Strategy will also support other specific strategic objectives undertaken by the marketing, financial, operational and technology departments. In essence, an HRM strategy’s aim should be to capture the ‘people’ part of an organisation and its medium to long-term projection of what it wants to achieve, ensuring that. It employs the right people, those have the right mix of skills, employees show the correct behaviours and attitudes, and employees have the opportunity to be developed the right way.
According to this definition, we can see that human resource management should not merely handle recruitment, pay, and discharging, but also should maximize the use of an organization's human resources in a more strategic level. To describe what the HRM does in the organization, Ulrich, D. & Brocklebank, W. (2005) have outlined some of the HRM roles such as employee advocate, human capital developer, functional expert, strategic partner and HR leader etc.
Strategic Human Resource Management is anelegant and organizedis a plan of actto build up human resource department. Human resource management in the earliercalled personnel departments. It containsof exhaustive pathsto implement Strategic Human Resource Management and HR plans.
Human resources are the function within a company’s organization that monitors the availability of qualified workers. They recruits and screens applicants for jobs help select qualified employees. Some of those roles are focusing on recruitment, employee performance management benefits, compensation, training and retention in an organization. All this is the human resources manager needs to provide a high return on the company’s investment in its people. A human resources manager also deals with the employee relations, resource planning and administrative personal functions. They also deal with hiring, firing, training and other personal issues. A human resources manager also deals with safety, employee motivation, communication and all the administrative stuff. A human resources manager is one of the most important jobs in any health care organization.
The importance of a sophisticated selection process may be described in terms of theoretical models such as the “Devanna model,” which emphasizes the interrelatedness of the principal human resource (HR) functions on each other [Bratton & Gold, 2012: 18]. The efforts put into the selection process, impact the performance of the worker, and subsequently the appraisal, rewards management and human resource development functions. In terms of performance, selecting applicants without the necessary qualifications and skills consequently leads to comparable lower productiveness. In terms of performance appraisal, selecting employees with incompatible organizational attitudes later requires a stronger supervision and a more frequent appraisal o...
The manager communicates with the members of staff individually on a regular basis providing all the necessary information about the employee’s overall performance as it relates to their roles in the workplace. This performance appraisal is beneficial to employees as it allows them to create an outline for their goals with the greatest effort it should not be used to lower the employee’s level of motivation but seek to increase it.
Human resource management is the strategic and coherent approach to the management of an organization's most valued assets - the people working there who individually and collectively contribute to the achievement of the objectives of the business. The terms "human resource management" and "human resources" (HR) have largely replaced the term "personnel management" as a description of the processes involved in managing people in organizations. Human Resource management is evolving rapidly. Human resource management is both an academic theory and a business practice that addresses the theoretical and practical techniques of managing a workforce. (1)
An important part of the retention of staff, reducing staff turnover and minimising absenteeism at work is ensuring that staff are properly motivated. This is not as easy as it sounds. At first glance, you might be tempted to think that merely increasing wages is the way to motivate! Not so. Most thinkers on the subject would argue that motivation is a far more complex issue than merely 'money'.
Whether an organization consists of five or 25,000 employees, human resources management is vital to the success of the organization. HR is important to all managers because it provides managers with the resources – the employees – necessary to produce the work for the managers and the organization. Beyond this role, HR is capable of becoming a strong strategic partner when it comes to “establishing the overall direction and objectives of key areas of human resource management in order to ensure that they not only are consistent with but also support the achievement of business goals.” (Massey, 1994, p. 27)