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Case study of employee engagement
Stress in the workplace
Analyse the meaning, principal dimensions and components of ‘employee engagement’ and compare with other related concepts
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Question 6 Throughout these interviews managers expressed many challenges that they face on daily basis. Most of these challenges either involved employees, customers, or maintaining a safe work environment. Most mentions about the challenges of managing employees is keeping them motivated. Some managers that struggle to motivate workers cited the current economic times that restrict them from paying a more enticing wage. Other managers cited that lower level employees just aren’t happy with their job involvement. When it comes to customers, managers seem to have a hard time pleasing many demands. Sometimes this inability to meet customer demands can be linked back to employees being demotivated. Some firms even struggle with keeping a safe work environment because of demotivated workers. Managers emphasize the need for a safe workplace to truly be able maximize a company's’ efficiency and of course keep workers from harm’s way. Question 7 As a manager there are tons of ways to keep your employees engaged at work. There are also a bunch of training tactics that can be used either to help yourself as a manager get better, or …show more content…
Major layoffs are a huge deal, and it can have many people fearing for their jobs. As a manager during layoffs, it would be extremely tough to deal with, and possibly make some of those decisions. If your role is to let people go, you need to embrace it and do it the best way possible. If it could possibly be you that is getting laid off, it is certainly important to make your role in the workplace clearly defined for your superiors to see. It is not always easy to embrace, or shake off thoughts about potentially being laid off. Even if you are not directly laid off you can still be affected by things like understaffed workplaces. You may have to take on new roles and do more work just to keep your
Having employees with a high level of motivation is what the company wants to see in them because it means that they are more likely to handle the pressure of the job as well as provide quality service to the customer, making the customers return. Making sure that the employees stay motivated is important because it is what is beneficial to the company as well as making the employee’s time working more satisfying. Though being motivated is a good characteristic to have, it can be hard with keeping up the fast pace to many customers while providing quality service to each of them. Similarly, dealing with some customers can be difficult which leads to an employee feeling unmotivated. After all, each employee must remain sincere to their customers at all times. This is a reason why the job can be so stressful and what can cause the employees to be unmotivated to conti...
In a managerial position, it is difficult to explain to an employee that he or she is being laid off, but Terrence Moore gives a guideline on how it should be done. Small talk should be avoided. Management should clearly explain that the employee is being laid off and be prepared to answer questions directly; avoid beating around the bush.
The most critical problem my interviewee encountered the past year was staffing, she had a handful of employees leaving several positions in her branch that needed filling. Moreover, the process of hiring and training took some time, and getting the staff in place was time consuming. Other critical problem my interviewee encountered is calming down the customers after a misunderstanding with a bank teller.
In the Sundance Writer, the story, How to Land the Job You Want gives an example of what should happen if someone gets laid off and/or loses a job. “Louis Albert, 39, lost his job as an electrical engineer when his firm made extensive cutbacks. He spent two months answering classified ads and visiting employment agencies—with zero results” (Mayleas 366). Eventually, he
When one goes into a place of business, one may realize that those who have worked at the company for a large amount of time often lose their drive to provide excellent service to their customers. This is something that all companies deal with unfortunately. Motivation lacks, causing the employees service skills to lack. When one gets to this point, the question then becomes how to increase motivation of fellow employees. This is when the employer must use their skills to provide seminars, meetings, motivational speakers, or even a small little break to get their team back on the same page.
Unemployment does not only affect the person themselves, but it affects the entire family as well. Some people deal with a loss of a job the same way people deal with a divorce or a death of a loved one. Unemployment can cause different emotions such as stress, anxiety, fear and most of all depression. It creates low self-esteem and makes you want to isolate yourself from others. Unemployment can cause violence in the family and the economy. Some people cope with unemployment quite well by setting goals. Setting goals while b...
Since companies are spending more money on their employees, they will be more likely to lay them off and not hire new workers.
The largest cause of unemployment can be attributed to recession. The term recession refers to the backward movement of the economy for a long period. People spend only when they have to. (Nagle 2009). With people spending less there would be less money in circulation therefore, enterprises would suffer financially and people would suffer too. This is so because recession reduces the fiscal bases of enterprises, forcing these enterprises to reduce their workforce through layoffs. These enterprises lay off their workers in order to cut the costs they incur in terms of wage and salary payments.
Another point is the use of motivational techniques to train and develop employees, which is mentioned above.
Dwight D. Eisenhower once said, “Motivation is the art of getting people to do what you want them to do because they want to do it.” Studies have found that high employee motivation goes hand in hand with strong organizational performance and profits. Therefore, managers are given the responsibility of finding the right combination of motivational techniques and rewards to satisfy employees’ needs and encourage great work performance. This becomes a bit more challenging as employees’ needs change from one generation to another. Three of the biggest challenges a manager faces in motivating employees today are the economy and threats to job security, technological advances, and company cultures that primarily focus on the bottom line.
The concerns that managers have regarding the subject of motivation and how to get the most effort from their employees are valid concerns because. The reality of today’s economy have many people living paycheck to paycheck and sometimes working two and three jobs just to make ends meet. Although many people are grateful to have jobs, they feel that they are living in times of uncertainty and worry everyday if they will have jobs tomorrow. The stress of dealing with the rising cost of everything not only makes motivation more challenging, it has caused people to be more anxious and distrustful. Trying to keep employees motivated in these times of uncertainty is indeed a big concern.
The job of a manager in the workplace is to get things done through employees. To do this the manager should be able to motivate employees. But that’s easier said than done! Motivation practice and theory are difficult subject, touching on several disciplines.
4) We can increase retaining talent for longer period by giving more flexibility to them and by sharing profits with them. They should be paid for achievements. Even we can design internal Facebook so employees can organize themselves around their area of interest.
A negative work environment can make employees feel irritable, anxious and defensive. This can cause poor productivity, lack of motivation and poor communication in the workplace which in turn can cause problems for the company. An employer’s abuse of power can cause mental or emotional distress on employees and also disrupt the workplace. Examples of employers abusing their position include humiliation, undermining, disrespectful language, discriminatory comments, yelling and intimidation. When employees are surrounded by this on a daily basis it can affect their self-worth. Employers can resolve these issues by allowing open lines of communication and by not giving employees the impression that it is acceptable to act negatively and disrespect fellow employees.
In the 21st century they consist of various barriers that prevent managers and leaders from achieving their goals and improving their organizations work. Managers constantly try tackle this issues that drive towards lowering productivity. Challenges of management include :