Royal Mail Organizational Change

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Introduction 

Change as a word; how we see it or use it in our daily lives; means to transform or convert, move something from its original state to something new or different - for better or worse. But in an organization, what is change? Change in organizations could be on a small scale or a large one, and could include anything like mergers & acquisitions, new product developments, technological interventions, restructuring, people leaving or joining and many more. Changes could be caused due to internal factors, or external factors such as the environment. The environment evolves over time and organizations need to be able to cope up with this. 'If organizations are too stable and nothing changes, then the system dies; and organizational change has a failure rate of about 80% or even more' (Burnes, 2005). As Burnes (2005) puts it, change is an elusive creature. Change is difficult to initiate, cope with, and achieve but not impossible. Royal Mail is a classic case of organizational change. …show more content…

It is almost a 500 year old organization, which started in 1516 when Henry VII established a "Master of the Posts" which further went up to build the network of post masters across England (Blake, 2010). Royal Mail's competency is that it has the ability to deliver a 'one-price-goes-anywhere', six-days-a-week service on a range of letters and parcels to more than 29 million addresses across UK (Royal Mail Group, 2014). 'Royal Mail Group Ltd. includes UK Parcels International & Letter (UKPIL). UKPIL consists of their UK and international parcel and letter delivery business which operates under the brands - Royal Mail and Parcelforce Worldwide. Express Parcels are also collected and delivered by Parcelforce Worldwide through the UK network. Through General Logistics System (GLS) the Royal Mail Group conducts operations in continental Europe.' (Royal Mail Group,

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