Post Office Accountability Study

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Recommended: Improved customer service through automation

Money is always at a premium, and large projects can be difficult to fund. However, I think that the attached proposal will convince you not only of the necessity of modernizing the base post office, but also show you the potential savings that can be reaped. Through an investment of seventeen million dollars in the 2018 budget, the Air Force will be able to save nearly nine million dollars annually.

Through the use of current technology such as tagging and tracking systems, automated shelving, and agile conveyor belt systems the post office can not only maintain operations with reduced manning, but also improve customer service times. As you know the post office here on Ramstein has had a poor reputation for a very long time, and this would …show more content…

This is accomplished by walking along the shelves and doing a visual inspection of all the packages in the facility. This is a time consuming process, and it is easy for clerks to miss old mail or make mistakes in the process of visually inspecting more than 5,000 packages that we typically have in our facility on a daily basis. The other part of this process for accountability is for the clerk to scan the package at the delivery window so that the packages can be tracked online and show up as delivered on the United States Postal Service (USPS) …show more content…

Systems for reducing wasted time and money by reducing manning and improving process efficiency.
2. Project costs for improving the facility and purchasing equipment.
3. An example of feasibility to illustrate the changes involved in implementing this solution.
Proposed Plan
This plan is designed to improve customer service times, reduce spending on personnel, and increase process efficiencies. All of these changes require very little additional training for the postal clerks.

Methods
The facility upgrade would incorporate two key new technologies and an upgrade to an existing system: radio frequency identification (RFID), automated shelving systems, and a robust conveyor belt system. The RFID system will allow automatic tracking and delivery of all parcels in the post office. There will no longer be a need to visually inspect packages daily because the RFID system will allow the clerks to easily check all of the packages in an area in seconds by referencing the system report. Additionally, the clerks will no longer need to scan packages at the delivery point because the system will automatically detect the RFID tags leaving the exit point and mark them as delivered in the

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