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Talk about using interpreters in healthcare
How do language barriers affect patient care
How do language barriers affect patient care
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Recommended: Talk about using interpreters in healthcare
Professional providers of language in medicine or medical interpreters are often portrayed as invisible language facilitators (Angelelli 7). This means that their role is to convey the meaning into the other language between parties in the interaction which is accomplished through a conduit role or message converter role. The incremental intervention model of interpreting lets interpreters use a variety of roles including cultural broker and advocate role. Advocacy is a role that an interpreter takes that moves from interpreting the communication between speakers to acting on behalf of one of the speakers based on the interpreter’s understanding of what the speaker’s intended outcome is (NCIHC). It is challenging for medical interpreters to judge when to switch from their role as message converters to become patient advocates, and speak out in their own voice on behalf of a patient maintaining, at all times, high ethical and professional standards. When interpreters step in the role of patient advocate they become visible in the interaction going beyond the conduit role and becoming co-participants in the triad. What is the ethical role of the medical interpreter as an advocate for the Latino patient?; when is it appropriate to use advocacy?; how to make the decision?; what are the consequences of inappropriate use of advocacy role?; what are the boundaries?
To answer all these questions is necessary to define advocacy. The meaning of advocacy in medical interpretation is “an action taken on behalf of an individual that goes beyond facilitating communication, with the intention of supporting good health outcomes” (NCIHC 3). According to CHIA standards for healthcare interpreters, “interpreters enter into the patient advocate...
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...terpreters Association IMIA http://www.imiaweb.org/uploads/pages/376_2.pdf
Hsieh, Eleine. “Health literacy and patient empowerment: The role of medical interpreters in bilingual health care”. Reducing health disparities: Communication intervention. M. Dutta & G. Kreps, 2013 (pp. 35-58). New York: Peter Lang. [invited contribution] Web. 1 November 2013, from http://faculty-staff.ou.edu/H/Elaine.K.Hsieh- 1/download/Hsieh2013-Dutta%20Chapter.pdf
International Medical Interpreters Association & Education Development Center, Inc. Medical Interpreting Standards of Parctice http://www.imiaweb.org/uploads/pages/102.pdf
The National Council on Interpreting in Health Care (NCHIC). A National Code of Ethics for Interpreters in Health Care. July 2004. Web. 15 September 2013. http://www.ncihc.org/assets/documents/publications/NCIHC%20National%20Code %20of%20Ethics.pdf
...ulture is changing, Hmong are not all the same, importance of family, privacy issues, mental health issues, and small talk is important (Barrett et al., 1998, 181-182) . Overall, Barrett and others concluded that in order to improve interaction between patient and doctor all they have to do is follow these easy steps. First, is to be kind and have a positive attitude towards the patient and interpreter. Second, learn about each other’s cultures prior to meeting, to better understand each other. Third, better explain diagnosis and treatment options to patients. Fourth, improve translation providers need to get better interpreters who could concisely explain the consultation. Fifth, involve the family to make more thorough decisions. Sixth, respect patient’s decisions and there are still other alternatives to improve interaction (Barrett et al., 1998, 182-183).
Gedge, E., & Waluchow, W. (2012). Readings in health care ethics (2nd ed.). Toronto, Ontario: Broadview Press.
Winland-Brown, J. L. (2015). The New "Code of Ethics for Nursing With Interpretive Statements". Practical Clinical Applications Part I. MEDSURG Nursing 24(4),
The increase and changing demography in the United State today, with the disparities in the health status of people from different cultural backgrounds has been a challenge for health care professionals to consider cultural diversity as a priority. It is impossible for nurses and other healthcare professionals to learn and understand theses diversity in culture, but using other approaches like an interpreter is very helpful for both nurses and patients. In this paper of a culturally appropriate care planning, I will be discussing on the Hispanic American culture because, I had come across a lot of them in my career as a nurse. The Hispanic are very diverse in terms of communication and communities and include countries like Mexico, Cuba, Puerto Rico, South and Central America, and some of them speak and write English very well, some speaks but can’t write while some can’t communicate in English at all but Spanish.
“Patient advocacy is a process that involves a series of actions, behaviors and/or practices for preserving and safeguarding the rights, values, wellbeing and best interests of patients in the healthcare system” (Vaarito et al 2006, Bu and Jezewski 2007, Zomorodi and Foley 2009). Vaartio & Leino-Kilpi describe patient advocacy into two sectors; proactive advocacy and reactive advocacy (2004). Proactive advocacy includes actions aimed at aiding the patients in informed decision making and the protection of patient rights; reactive advocacy is focused on addressing safety concerns (Vaartio & Leino-Kilpi, 2004). Further concept analyses from Baldwin 2003 & Bu and Jezewski 2007, include four main sectors of patient advocacy: Protecting and empowering patient autonomy, protecting and representing the best interests of vulnerable patients, ensuring educated decision making while acting as a mediator for the patient to healthcare services, and lastly acting upon social justice to help create equitable access to adequate healthcare (CPD, 2015). Using Tanners model of clinical judgment; the process of patient advocacy begins with assessing for the need to advocate. The assessment should include the patient, environment, situation, resources and possible risks (Ellis
Ethical issues arise daily in the healthcare world. The manor in which issues are addressed vary. “There are, it might be said, as many histories of nursing ethics as there are individual ethicists and professional or cultural contexts” (Guildford 2010, p.1). “A code of ethics is a fundamental document for any profession. It provides a social contract with the society served, as well as ethical and legal guidance to all members of the profession” (Lachman 2009, p.55). According to Lachman, since the original ANA Code from 1950, the significance of service to others has been consistent. Two changes in the code have occurred since the original. First, not only the patient is being treated, but the family and community where they live are also considered.
American Nurses Association. (2015, January 2015). Code of Ethics for Nurses With Interpretive Statements, 1-76. Retrieved from
As the Latino population continues to grow the chances of a medical professional providing assistance also rises. According to recent surveys and studies, “A frequent challenge for many Hispanic patients is describing the degree of their pain and discomfort to healthcare providers” (Erickson A., 2006). One of the most important aspects of treating patients is being able to be understood and having the patient comprehend their condition. Anderson et al. (2003) conducted a survey which reported that 39% of Latinos had communication problems with their physician: they felt that their doctor did not listen to everything they had said, they did not understand the doctor and they had questions but did not ask them. Moreover, current trends show common disparities amongst the population. Centers for Disease Control (2015) say Hispanics are more susceptible to suffer from the following: obesity , diabetes , periodontitis , and more likely to have unchecked HIV in
The top priority of the medical interpreters is removing language barrier between the medical practitioners and the patients and helping the patients to treat properly. Indeed, impartiality can be challenged in medical setting. However, some articles are pointed out that the interpreter who is related to the patient is not always harmful to the patients and the medical practitioners. Therefore, when the medical interpreters take an assignment, they should consider what the best is for the patients and the medical practitioners.
Merriam-Webster’s online dictionary defines an advocate as “one that pleads the cause of another,” or “one that supports or promotes the interest of another” (2014). Bu and Jezewski expanded on this by developing a mid-range theory of patient advocacy to implement into nursing (2007). They describe a patient as being “vulnerable and powerless” when stricken with illness and without knowledge of health care systems (Bu & Jezewski, 2007). The goal of the theory was to give the patient a voice in circumstances where they weren’t able to speak up for themselves and to maintain the patient’s integrity (Bu & Jezewski, 2007). They found three core attributes to what would make up
In Nursing, there will always be instances where the patient's nurse needs to advocate for their patient. There are numerous reasons why a nurse would advocate for their patient ranging from getting the doctor to change the patient’s orders, helping the patient’s treatment team understand what it is the patient is requiring for the day, to expressing the patient’s last wishes before death. In every situation, the nurse should do what is in the patient’s best interest. Tomajan (2012), “Advocacy skills are the ability to successfully support a cause or interest on one’s own behalf or that of another. Advocacy requires a set of skills that include problem solving, communication, influence, and collaboration”(p. 2). With those skills, the nursing staff will be able to work together to advocate for their patients. Along with those skills, nurses need to keep in mind the three core attributes that are: safeguarding patients’ autonomy; acting on behalf of patients; and championing social justice in the provision of health care. (Bu & Jezewski, 2006)
Although health care questionnaires come in different languages, it can still be misinterpreted by the patient or their family. Without a way to communicate, the doctor can’t effectively treat the patient. One good example of this is the case from the book “The Spirit Catches you and you fall down”. In the book a Hmong family of refugees comes to the US and one of their daughters has epilepsy. They take her to the emergency room but are unable to communicate with the staff because they don’t understand or read English. When the doctors prescribe the little girl medication, the mother doesn’t understand how to administer it properly according to Western standards, so the child is taken by Child Protective Services. The family is given multiple chances, even being given a translator/counselor to make sure the child is getting the correct dosage. If there had been better communication, maybe the doctors could have adapted the treatment to the Hmong culture a little more so the mother could have had a chance to administer the medication correctly. In the article “Language: A Crucial Part of Cultural Competency” Jim McCaffree interviewed Laura McNally. Laura McNally works in the health care field so she knows firsthand the barriers of culture and language. McCaffree cites that “McNally says, though, “I’ve worked through interpreters, and it’s very difficult to work through an interpreter because it’s based on the interpreter’s understanding of what you’re telling them.” She adds that “in order for us to provide the care we need to provide, whether it’s in the hospital, in a community-based clinic, or out in the community, we have to be able to speak some of those languages.” (McCaffree
In conclusion, there are numerous legal and ethical issues apparent in the nursing practice. Nurses should study and be as informed as they can with ethics and legality within their field in order to ensure no mistakes occur. Ethical issues vary based on patient’s views, religion, and environment. Nurses are influenced by these same views, but most of the time they are not the same as the patients. As a nurse we must learn to put the care of our patients and their beliefs, rights, and wishes before our own personal
The four fundamental nursing responsibilities of promoting health, preventing illness, optimizing health and alleviating the ill are represented in the code of ethics. (Arnold & Boggs, 2016) One can say that the code of ethics are rules that a nurse needs to follow in order to effectively communicate and protect the patients. The American Nurse Association provided the code of ethics to guide nurses to ensure that patient’s care, safety, rights and health are well cared for and well managed. Models like Utilitarian, deontological, and the human rights-based all contribute in answering dilemmas that can arise with a patient. Thus, explaining what some of the code of ethics are, and how the code of ethics influence our responsibilities as a nurse will impact the overall care of the
McGee, Glenn and Arthur L. Caplan. "Medical Ethics." Microsoft® Encarta® 98 Encyclopedia. © 1993-1997: Microsoft Corporation. CD-ROM.