Retail Management

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An important business man once said, “There’s an enormous number of managers who have retired on the job” (Retail Industry.About). That is a great phrase that is thoroughly true. Many managers are there simply to get a paycheck and not to actually fulfill their duties. Retail management drives sales, lead associates, manages company programs, provide candid feedback, and ensures that customers and our associates are always number one.(Sales Manager) In order to drive your sales the customer must always be your top priority. Management, no matter where you go, keeps a business running smoothly.

The main job of a retail manager, specifically JCPenney, is supervising sales associates and participating in the Customer First program (Department Supervisor). This policy is implemented through managing associates in their assigned areas. It is also performed through the MOD shift. MOD stands for Manager of the Day. Supervisors and different levels of management perform the MOD shift, typically in four hour time frames, however that does vary. The MOD is responsible for a number of tasks that ensure that the customer is always number one in the store. These tasks included but are not limited to, walking every department, creating a good atmosphere, resolving customer issues, greeting everyone, checking dressing rooms, and managing associates.

An important duty that is vital to the store is supervising and implementing the Door to Floor strategy (Department Supervisor). Door to Floor is a team that pulls all merchandise off the truck and scans it on to the floor. A supervisor or another member of management is responsible for completing shipment planning worksheets. Shipment planning worksheets should be completed in accordance with S...

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...Running a Business." Retail Industry - Retail Stores, Sales, Management, Marketing, Jobs, Companies, Trends and Analysis in the U.S. and Global Retail Industry. 30 Oct. 2011. Web. 08 Feb. 2012. .

"JCPenney Position Description." Department Supervisor. JCPenney, Print.

"JCPenney Position Description." Sales Manager. JCPenney, Print.

"Retail Store Manager Job Description Sample." Recruiting and Hiring Advice. Monster, 2012. Web. Feb. 2012. .

Romanosky, Neil. "Retail Managers." Encyclopedia of Careers and Vocational Guidance. 13th ed. Vol. 5. New York, NY: Ferguson, 2005. 293-96. Print

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