Reflection Paper On Supervision

When I signed up for this class my knowledge on supervision was pretty low in professional terms. I have always been passionate about the hospitality industry since my family has been involved with it during many years. Also I have had the chance of working in the industry as a manager of a small restaurant where I learned many things. Now that I am close to the end of the semester I can see how many of my past experiences link to the chapters we have gone over during this time and how the things that I have learned can be applied to be a better manager. Out of all the chapters that we have read the ones that I enjoyed the most and considered the most important are: “Communicating Effectively” ,“Planning, Organizing, and Goal Setting” and “Motivation”.

One of our discussion questions during the semester was “how can you motivate minimum wage employees”. It was a hard question to answer since most of the people that work under this salary are just present at their jobs for their paycheck and have very small interest in the company’s goals. Although that might be true, there is a way of motivating these employees. A good example that professor Nelson brought up in class was the “International Housekeeping Week”. During this week housekeepers who work really hard and have small salaries are greeted for all their effort. By doing this, these employees feel important to the company making them want to remain at their jobs because they feel they are treated with care. At my past job experience I did not motivate my employees much and the results were negative: the turnover rate was high and the employees that remained were there mostly because of their paychecks. This happened because I did not have much experience but at the end I realized that we were all a team and we have to listen and support each other. By doing this, the chemistry between all employees surged immediately and we had a happier work