Quality Improvement Model

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Hi Nilani, I enjoyed reading your perspective on health care quality and the comparison that our social, personal and work life needs continuous improvement just like the health care industry. In addition, I agree with your examples on how Managed Care Organizations (MCOs), State Medicaid Agencies, Accountable Care Organizations (ACOs), and Federally Qualified Healthcare Centers (FQHC) used quality improvement measures to improve health outcomes. My favorite quality improvement process is the Plan, Do, Study Act (PDSA) model. I use this model both in my personal and professional like. The PDSA cycle is a systematic series of steps for gaining valuable learning and knowledge for the continual improvement of a product or process (Agency for

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