Pharmacy Technician Experience

For the last three and half years I have worked as a pharmacy technician. The job is challenging, but also rewarding. The majority of the time when management implements a change it has to do with a new policy or procedure. When these come around all employees have to sign off that they are aware and understand the change. The signage is done so if it comes up that an employee failed to follow the new policy that disciplinary action can be taken. This can sometimes result in termination. Therefore, everyone is really good at adapting to the new changes. However, if the lower level manager suggests a more minor/simpler change employees tend to slack off more because there is not a threat of disciplinary action. These types of changes are typically

When the pharmacy was remodeled it was a disaster. It was as if someone from outside on the street decided where things should go and how the pharmacy should be set up. Even a few years later the pharmacy team still struggles with the new layout. The registers were set up backwards resulting in customers always standing in the wrong place. This does not sound terrible, but having to correct them and ask them to move to a different location all the time is frustrating for not just the employees but also the customers. The counting area was placed on the opposite side of the pharmacy making it more prone to interruptions from customers. In terms of keeping patients information private, the remodel also failed. Everyone is incredibly bunched up which means that using a regular indoor speaking voice is still too loud in regards of keeping patient information private. It is especially easy for patients to overhear a pharmacist or technician talking to someone else about their prescriptions whether if it is in person or over the phone. The remodel design was approved by corporate and in the end their new design fell

The store was interested in the remodel, which led to someone in the pharmacy management team to come up with a new layout. Their goal was probably concise. They knew they had to redesign the pharmacy layout to fit into the stores new layout. This goal was clear and they did so accordingly, however, it was the way they chose to utilize the space within the pharmacy that turned out fuzzy. I can only speculate that once the new layout was creating that whoever signed off on the new plan probably saw that the pharmacy was going to be built with all the necessities. The acceptable amount of computers, the correct number of registers, a pick up and drop off location, a certain amount of shelves, and a long counter in the back for actually filling of prescriptions. Measures where taken to make sure all of the elements would be included. Unfortunately the measures that were taken were done so in a way that would be most beneficial to the actual functional of the pharmacy altogether. It would be like designing a house with all the necessary rooms: living room, kitchen, bedroom, and bathroom. Yet behind the front door is the bathroom that would lead into the kitchen followed by the bedroom and then into the kitchen. Everything needed is there, but not do so in a practical