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Motivation theory for employees
Employee motivation
Employee motivation
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Waitresses hurry between tables and the cooks’ aisle carrying armfuls of hot plates of chocolate chip pancakes. Bussers bring heavy tubs full of dirty plates, silverware, and glasses to be cleaned in the back. The dishwashers struggle to wash and return the dishes that rapidly pile up near the noisy dishwashing machine. The cooks sweat in their hot aisle as they try to keep up with all the food orders coming from the servers. Meanwhile, the noisy line of customers grows, stretching outside the building. By the end of the day all of the employees are exhausted and want to go home. I consider keeping my job at the Original Pancake House for 9 months an accomplishment, especially considering how quickly new employees quit or are let go.
I have looked up to my fellow busser Terry ever since I started working at the small breakfast place. He trained me on my first day working at the restaurant. He was very kind when helping me get used to my new job. I quickly noticed that Terry was one of the hardest workers on
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As we waited for the last few customers to leave he mentioned that he had been to prison when he was younger. He told me about the years of homelessness he went through after being released. I was shocked because I knew Terry mostly as just a hard worker. He said he was limited in his career options, so he tried to make the most out of his job at the Original Pancake House. I realized there was quite a difference between the people like Terry, who worked to support his family, and me, who worked for some extra spending money. Although our backgrounds and motives were radically different, the value of work remained the same. I started to see the importance of putting my full effort into my work, even if it is just a minimum wage job bussing tables. Thinking about this also made me realize how fortunate I am to grow up in a nice household and community with a great
Stephen Boos has worked in the food service industry for over 30 years. He started as a bus person and subsequently trained as a chef’s apprentice. Steve’s mother believed that a college education was something that everyone should receive. She felt that a college degree was a good investment in Steve’s future. In 1976 at his mother’s insistence, Boos moved to Northeastern Ohio to attend Kent State University where he earned a bachelor’s degree in business administration. After graduation, Steve began working for East Park Restaurant as a line cook. Using his education as a foundation, Steve made a point to learn everything he could about running a restaurant, from cutting meat to the bi-weekly food and beverage orders. His versatility, keen business sense, and ability to control costs resulted in Steve’s promotion to General Manager, as role he has held since 1995.
Chapter one examines the various occupations at McDonalds's. Barbara Garson finds that most workers here tend to dislike their jobs. Due to the tremendous amount of stress created by automated systems such as timers and computer generated productivity statistics McDonald's has a high turn over rate in employment.
Ehrenreich didn’t want to be a waitress any more than some waitresses, but she did it for her research. Ehrenreich once stated that, “Waitres sing is also something I’d like to avoid, because I remember it leaving me bone-tired when I was eighteen.” (13). Her first job was at Hearthside, a restaurant in Key West, Florida. She was hired as a waitress, starting at $2.43 plus tips. She worked the afternoon shift. Hearthside was being managed by a West Indian man by name of Phillip. The management wasn’t the best. They treated their employees disrespectfully. At an employee meeting, they were threatened by the management. Ehrenreich stated, “I have not been treated this way-lined up in the corridor, threatened with locker searches, peppered with carelessly aimed accusation-since junior high school” (24). When they were just standing around, the manager would give them extra work to do. According to Ehrenreich, “You start dragging out each little chore because if the manager on duty catches you in an idle moment, he will give you something far nastier to do. So I wipe, I clean, consolidate catsups bottles and recheck the cheesecake supply, even tour the tables to make sure the customer evaluation is standing perkily.” (22). They were hired at Hearthside to serve the customers. There are twenty-six tables in the whole restaurant. All the food must be placed on the food trays; small items were to be carried in a bowl, and no refills on the lemonade (1...
People are consumed with their own reality that they didn’t even acknowledge me sitting at a table watching them. Each person seemed to have their own stories different from everyone else’s. For the most part, the employees seemed to have similar interests in wanted to produce the best customer service. The customers had the same goal of wanting to try a new popular restaurant they might have been unfamiliar with. Overall, the general consensus was that a majority of people wanted to get on with their day with as little human interaction as
Management keeps Ehrenreich and other employees under surveillance. They monitor the behaviors of the employees for any signs of theft, drug use, sluggishness, or anything that might be concerned worse. The managers and assistant managers are what some employees’ think are “class enemy”. Most of the management is former cooks or clerks that have crossed over to the other side. Ehrenreich views those former cooks that as “corporate as opposed to human”. Assistant manager are paid only about $400 a week and follow the directions of a corporation that exists far away from the actually location of the restaurant. Management only job is to ensure that money is being made and to not cut the employees any slack. “You give and you give and they take”, Gail another employee informs Ehrenreich. Gail vows to never work in management again for this reason.
The early days of Uris Hall’s dormitory kitchen were characterized by excellent food and a content, tight-knit staff. The employees’ feelings of satisfaction and utmost commitment to their jobs are best explained using Herzberg’s Motivator-Hygiene Model. This motivation theory relies on the assumption that satisfaction and dissatisfaction in the workplace are independent of each other, and a different set of factors is responsible for causing each emotion. One motivating factor is the employees’ sense of achievement in their work. The case stresses that the eleven women who worked in the kitchen felt a consistent sense of pride in their labor; they went to great lengths to ensure superior quality
Over time, this dull pain can erode the self-confidence and passion of even the strongest people, which in turn, affects their spouses and children and friends in subtle but profound ways… Though it may be difficult to quantify, the dissatisfaction of employees has a direct impact on productivity, turnover, and morale, all of which eventually hit a company’s bottom line hard,” (p. ix –
The calendar marked March 2, 2016. It was around 6:30 pm or so and Nadya had just got home from school after a long day. Before she was able to get comfortable, her mom silently handed her an eight by eleven-inch white envelope with The Culinary Institute of America at the top left. This could only mean one thing, but she didn't wanted to get her hopes up too high. She nervously opened the envelope and slowly pulled out the letter that was in it. She then read the letter to herself while her mother stood there watching. After reading the first line and ignoring the rest, she screamed and then her mom followed. She had just found out that she was accepted into her dream school, The Culinary Institute of America.
The environment of the modern day grocery store can be quite stressful. It is here, that people truly show their disposition. Its almost like the act of standing behind people equally as frustrated is a form of torture, and only then does the truth come out. The truth is, most people live boring lives, and this chore puts an emphasis on boredom. Most people tend to forget about one thing during this grueling experience, and that is the employee. When a customer becomes frustrated, they take it out on the employee, but when the employee becomes frustrated with agitated customers the same outlet is not available. The Story of “A & P” by John Updike, and the Film of “Employee of the Month”
We are appalled by the facts presented and we think that it’s not right anymore. The author wants us to see the truth behind the working conditions and feel like they are unacceptable. I feel as though we should protest the laws in place now that enable the dangerous conditions of these workplaces. As mentioned before, the “OSHA Reform Act” should be repealed because it prohibits OSHA from being able to inspect the factories. I think this is unacceptable and unethical because the act was put in place so factories do not lose money. Also, the rules in place at fast food restaurants, such as being trained before starting the job, should be more brutally enforced to ensure the workers’ safety. When I worked at a restaurant, the manager sometimes slacked on executing the rules so I didn’t know much about the job. I worked in a pizza restaurant that used cornmeal on the pans so the dough didn’t stick. When the cook took the pizza out of the oven, the cornmeal would fall on the floor making it slippery, but the manager never explained how to clean this up. Because of this, I would always slip on the piles of cornmeal while getting a pizza. Instead of owners and managers of fast food restaurants being worried about getting workers on the job more quickly, I think they should take their time explaining the job more carefully to prevent injury in the long
I really love coffee, ice cream and pie. I had my first piece of pumpkin pie of the season tonight. It was quite delightful. I also ate it with good friends which made it even better.
...l work harder, take pride in their task, and in turn they will do a better job. “Give the other person a fine reputation to live up to.” As a waitress, customers would sometimes complain about the speed of the service. Although this was often times the fault of the cooks, it reflected poorly on me to the customers. I couldn’t find a tactful way to tell the cooks to hurry up, so I took a different approach. One day, there was a new waitress on duty and I noticed a cook made an order especially fast. I made the comment both to the cook and the new waitress at what a great job this cook does and how you can always count on him to get orders out fast. From then on he took pride in being the “fast cook,” even though that had not always been the case before.
Since early last summer, I have been employed at Arby’s. Arby’s is a fun and exciting place to work except on the bad days. On a good day I walk into Arby’s and everybody greeting me it is overall nice atmosphere. I slid my finger to clock and the computer works fine no problem I get to work. First, part of the day I spend cleaning. on the weekend I get there about ten minutes till eight o'clock. I have to clean the fry box which is
People yelling calling orders, everyone laughing and interacting with each other, machines making commotions, and the grill cooking at 6:50 in the morning. It’s a bit overwhelming for someone who’s use to waking up after noon and never worked a day in their life. The only thing that rushed in my head was what I have gotten myself into. This was just the beginning of my first day working at waffle house 1987. The first thing you hope to see is warm friendly faces, instead I got the opposite.
In America, many are not aware of the inequalities that exist in the Food Service. The food service sector has at least 125,951 companies and approximately 12 million employees with almost 7 million foreigners. This sector includes individually owned restaurants, mid-priced chains, quick service (fast food), hotels, and beverage establishments. Food service plays a major role in institutional establishments like schools, hospitals, prisons and meals on wheels. They cater to the tastes of their particular customers and are often leaders of food innovation. In the food service, we find: bartenders, wait staff, hosts, busboys, chefs, cooks, managers, and dishwashers .The food service workers perform a variety of customer service, food preparation and cleaning tasks, all that which are very important to keep a business running. More concerning , some of the major working conditions that foodservice workers face with daily is no health benefits and significantly low wages. These employees working in the food industry make it possible for millions of people to enjoy food in restaurants but are not being treated or appreciated fairly.