Pak N Save Case Study

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Recommended: Term paper assignment on customer relationship management

Student: Tushar Dobariya
Student ID (15693)
Sub:
Develop and strengthen
Customer relationships And service
(7455)

Task 1

Pak n save The pak n save is New Zealand based company and warehouse chain by the foodstuff cooperative
And after that other supermarket such as countdown and new world it’s been found 1985. The company policy is to sell high standard and cheaper product rather than other. The thing is lowest price and large space with good behaviour and friendly environment.
Survey; pak n save for the public, pak n save design a new method for the survey called online survey which available at http//www.survey.paknsaveonline.co.nz this is design by company’s team to check the actual thought of customers about …show more content…

they design the structure of the working method and system of the work in partner and take advice which is help full for the business to get succeed. In warehouse chain industry the distribution is only depend on two people producer and customer. The pak n save has a so many different kinds of product to sell which made by different manufacturer. So the customer can t buys the product direct to the manufacturer so for that these kinds of channel firm are made to reach a proper product to customer without any trouble. Simply they ordered a product in bulk verities via shipping and they know about the product. So this is the simple method of the channel. In business organization the customer is much important cause the customer satisfaction is primary necessary for all of the business firm whatever it is small or large private or public if company have lots of customer so they can get easily succeed in market. So in one word we can say the customer is god of the company and if without the customer company can’t get succeed. Company is always tried to satisfy the customer with good product and cheaper price and even they always respect to the …show more content…

• In company sector business economics external factors and changes in the market place al have a very influence in service. In most of the time customer can t get a satisfaction? For getting good satisfaction from the customer start to learn identify and observed customer needs and requirement.
• Recognise the most common reasons for the customer complain for e.g. they don’t like your behaviour , your way of talking spiking style politeness etc that is main reason for the getting customer complain as well as the main is the tool of the standard management that customer are receiving actual what they have to promised.
• Discover the techniques to activate and maintain special customer relationship. The sales and marketing co-workers they will take a next step called operational standard and develop them to the service and performance agenise those standard should be reviewed regularly with employee it’s important that they know how the organization is working.

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