Objectives Of Help Desk

713 Words2 Pages

Jesse,
I have researched the possibility of a help desk for SCR and have included the following information along with possibilities to choose from. I followed this with my recommendation for SCR in order to gain a help desk to work for the TIMS project.
WHAT A HELP DESK OFFERS
A Help Desk, which is staffed by IT professionals, is a focused resource that all companies use to provide clients and coworkers with support. Our companies Help Desk will have three objectives: to show users how to utilize the system correctly, answer all questions relating to technical or operational issues, and increases productivity by troubleshooting issues. Help Desk provide many services to their clients. Some of the services that a Help Desk can offer are …show more content…

Internal Help Desk support focuses mainly on technical assistance. Internal support options that are available are tracking an issue that arises in a spreadsheet and properly defining services in a database. The internal Help Desk may provide assistance to employees who also have issues with applications and logging into their computer. Some Help Desks offers on-site help if the problem cannot be resolved over the phone. Another option that is available is remote access, which Help Desk personnel could use to access user’s workstation to troubleshoot the issue themselves. Larger companies use complex Help Desks whose members specialize in specific fields to meet the needs of the companies diverse departments. Help Desks receive a high volume of calls on a daily basis and use a database to keep track of unresolved issues. Resolved issues results in the ticket being closed and an email is sent to the user to confirm that the issue has been …show more content…

They work with clients that are in the technology, automotive, travel and tourism, grocery retail and consumer products industries. At Blue Ocean Technology, they believe that “collaboration, innovation and customization are the foundation for effective solutions” (BlueOceanTechnologies.net) that delivers what the client is looking for. Some of the services that they offer are customer service support, customer retention, tech support, issue resolution, and logistics support amongst others. Not only do they offer services to enterprise level customers of global organizations but also to individual customers who need that extra

More about Objectives Of Help Desk

Open Document