Nt1310 Unit 6

The first issue is two nurses failed to show up for work without calling. This issue will take about a week to resolve. The first step is to immediately ensure that their shifts for the day are covered. Then, I would review the attendance policy that is currently in place. I would verify that there is an attendance policy and ensure that it is being enforced. Following the policy review I would document the occurrence in the respective employee files. Lastly, I would set time to meet with the employees individually and go over the policy and the expectations.

The second issue is patient files are not properly stored; stacks are strewn throughout the office with identifying patient information exposed. This issue requires immediate action. The first step is to immediately protect patient’s information. I would address the issue with the team and explain the requirement of complying with federal

regulations as it pertains to patient information. The team will be instructed to place the files in an area where the information is protected. This area may be a temporary storage until a permanent area is determined. This issue will be revisited to ensure it does not continue to occur by implementing a permanent area and providing a training on patient privacy.
The third issue involves the front desk assistant texting while checking-in patients and allowing the office phones to go unanswered.

This issue requires immediate action and will immediately be addressed. I would speak with the receptionist and go over the expectations. The receptionist will be instructed to place her cellphone away and to only use it during their lunch hour. The occurrence will be documented in the employee’s file as a method to track conduct issues.

The fourth issue is the reports are left on my desk by the previous manager, marked “URGENT." When I picked them up and I noticed that they are the financial reports for the past 3 quarters. This issue will take some time to resolve. I would take the time to review the financial reports to identify the information that is collected. I would get familiar with the information and the performance indicators. I would begin to work on collecting the information for the fourth quarter to have it completed for the year. As a final step, I would go over the reports and review if the reports need to be

modified.
Among the four issues presented, they are equally important since each have a contribution to the overall effectiveness of the facility. In terms of priority, I would address the exposure of the patients’ file first, the receptionist texting second, the nurses’ attendance issue third, and the reports last. The issues that involve the patients’ information and the receptionist texting are issues that can be addressed immediately and can be fixed at that moment. The nurses failing to call would take a little bit longer to address as I would need to review the attendance policy in order to set expectations. Lastly, the reports are important but I would like to take the time to review past reports and familiarize myself with the data collected.