Nt1310 Unit 1 Essays

1692 Words4 Pages

Complete Name: Unit 1 Student Name: Williams, Lakeshia

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1. The Customer Service Profession

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2. Answer questions in each of the Knowledge Check areas on pages: 10, 17, and 28.

Student Answer: 10. A. Service sector is more appropriate because it acknowledges any entity providing services to individuals while the service industry focuses on Services being provided.B. Some common characteristics of Leading Edge customer-focused organizations are the focus and energy used to identify and satisfying customer needs.17 A. Customer …show more content…

Some factors that have contributed to the change of economy are through the quantity of jobs, the increase of diversity, and the increase of women in the workplace.4. Some causes of the changes in business environments over the decades have been the changes in values and technological differences.5. A company's culture has a great effect when it comes to the role of a successful business environment. Customers like to feel comfortable when shopping so a company would have to adjust to certain types of individuals that they would expect to shop around in their stores.6. Human resources hires and fires employees for the culture of the company. This process is done by screening the application of the applicant and screening the applicant itself.7. Quality Inn time play are two factors related to a customer being satisfied or dissatisfied by organizations deliverables or products.8. When organizations select the delivery method for product of services they get the best approach to take from the customers of course.9. The six key components of a customer service environment are the customer, the organizational culture, human resources, product and deliverables, delivery system, and services.10. Many organizations are changing to learning or organizations to become more observative customers and potential

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