Northwell's Health Case Study

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Northwell Health’s commitment to patient and customer experience allows us to continually expand upon new solutions that improve the overall experience for our patients, families, and customers. In the past year, we have made strides to put food at the forefront of transformative care as it is an essential component of healing. With a focus on fresh, healthy, appealing, tasteful and individualized preferences – improving our food program at Northwell is a central component of our strategic focus on hospitality. To support these efforts, the corporate Office of Patient & Customer Experience is now incorporative of hospitality services overseen by Chef Bruno Tison, as the AVP of Food Services and Executive Chef. In his new role within our team,

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