Centura Health Case Study

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Meeting the changing needs of healthcare today is a challenge for any organization. Meeting the challenging needs of tomorrow is even more perplexing. Centura Health, however, has a strategic plan in place for addressing the health care needs of the citizens in Colorado and Kansas for the next decade. Centura Health 2020 is designed to transform the future of health care for their patients and their surrounding communities. Using three pillars to define their vision, Centura Health plans to strengthen their foundation, move upstream to manage health, and create systems of care. With a focus on wellness and affordable care, their slogan for their strategic plan, “get better, get different” sums up their intentions. With their solid, well thought-out …show more content…

The Centura Health vision is to “fulfill a covenant of caring for our communities with excellence and integrity to become their partner for life” (Centura Health, 2015). Centura Health has seven core values. They include compassion, respects, integrity, spirituality, stewardship, imagination, and excellence. Through education, policy development, individual case consultation, and interpretation of their sponsors’ ethical and religious directives, Centura Health facilitates ethical decision-making. Without question, they respect the unique spiritual needs of those they serve, “no matter the faith, creed, or belief” (Centura Health, 2015). Goals In 2009, Centura Health came up with a plan to transform the future of health care for their patients and communities. With their “Get better, get different” philosophy, the stakeholders developed a plan, Centura Health 2020, to not just revolutionize how they treat sickness, but to enable wellness through the entire system as well. This plan continues today with the goal of constant improvement for the patient, the patient’s family, and the community. This goal of transformation is built on three pillars. Resource …show more content…

Their focus on wellness lines up with Healthy People 2020, and their aim to increase patient satisfaction, improve the health of the community, and reduce the cost of health care is commendable. Centura Health 2020 is a solid step in the right direction to improve health care in Colorado and Kansas. The one thing that seems to be missing however is a plan for employee satisfaction and nurse staffing. Although they briefly mention “intensifying their efforts around nursing satisfaction” (Strategic Plan, 2014), there does not appear to be any further details to address the nurse staffing issues or other nursing issues of interest. Research confirms that nurse staffing and patient outcomes are influenced by the culture of the organization. Magnet-designated hospitals provide a culture of quality and are recognized for excellence in patient care, excellence in nursing, and the ability to attract and retain nurses (Huber, 2010). While Centura health is focused on excellence in patient care, they seem to be missing a critical piece of the puzzle. Excellence in nursing and attracting and retaining nurses are factors that are set quality organizations apart from everyone else. This oversight could make the difference in Centura Health achieving their

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