Mental Health Crisis Hotline Reflection

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The goal for the Mental Health Crisis Hotline is to prevent clients and individuals from completing suicide. In addition, the hotline provides clients and individuals empathetic, genuineness, and compassion forms of verbal communication, ensuring the clients’ engagement is effective and efficient in meeting their physiological needs. During my observation hours, I have learned the importance of reflecting the callers' feelings, having patience, and utilizing open-ended questions when assisting clients calling the hotline. The earlier stated is crucial as it allows hotline members to stay actively engaged with clients', by conveying trust, confidence, and competence, which ensures a safe and caring environment for the caller. The Mental

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