Human Relation Movement Essay

Without a good management approach, the company will not be able to perform well in this competitive era. Maybank understands this concept really well and they have found a balance between both management as a science and management as an art together. Management can be classified either as a science or as an art.

Management as a science focuses on specific best practices for management. Classical management is known as the oldest form of management and it focuses on making an organization more efficient. Maybank is using administrative management which is one of the classical management to manage the whole organization rather than individual employees. Henri Fayol was the frontier in administrative management and it contains 14 principles

Maybank uses behavioural management which highlights that the behavioural outcomes in the working environment can be defined by the importance of individual personalities and behaviours. Human Relations Movement is developed from the Hawthorne Studies in behavioural management and it declared that the social context of a work environment is what the workers usually respond to. Two of the scholars who have contributed to build Human Relations Movement are Abraham Maslow as well as Douglas

It includes 5 levels of needs which are physiological, safety, social, Esteem, and self actualization in order. Nora Abd Manaf, Group Chief Human Capital Officer of Maybank Group, said that Maybank has provided an inclusive and equitable working environment for their employees. A research on the effects of the physical work environment on physiological measures of stress done by J.F.Thayer et al. 2010 had came to the conclusion that two aspects of the physiological stress response can be influenced by the physical features of the work environment. This shows that Maybank has fulfilled the first level of the theory which is physiological needs of their employees. Besides, Maybank has also satisfied the safety needs of the workers by having a Maybank Group Staff Welfare Fund or Tabung Kebajikan Kakitangan Kumpulan Maybank (TKKKM). This fund is able to provide financial aids that covers sickness, accident, and property damage due by natural disasters to the workers and their family members. According to 2015 Maybank Annual Report, 593 staff in Maybank Malaysia received assistance totalling over RM898,773 from TKKKM in 2014,. Furthermore, Maybank has also achieved workers’ social needs by approving the environment of flexible work arrangements, 90 days maternity leave, paternity leave, and emergency leave during peak seasons. They even have a Tiger Cubs Childcare Centre (MT3C)