Sears Tellers Case Study

Home task 1. Sears.
Answer to Question 1. Measures of employee satisfaction are potentially more important than measures of financial performance and this could be explained by the links in the service-profit chain (or the employee-customer-profit chain which we have already discussed during the classes). The key point in the service-profit chain is that in case if employees of the company are satisfied with job and company at whole, then this will bring to employee loyalty, retention; that in turn will result in customer satisfaction. Customer satisfaction will bring to increase in sales since customer retention and recommendations. This fact will obviously influence positively on overall financial performance of the Sears. Moreover, the importance

From my point of view, loyal soldier is the most suitable human resource strategy for Mountain Bank’s tellers. It is obvious that the job of teller demands completion of standardized tasks from the employee thus emphasizing efficiency and effectiveness. However, since this job is often a starting point of a career in Mountain Bank, the pattern should be to make talents. Perhaps the bank should introduce new system of career growth, benefits in order to reduce turnover of tellers. For example, promising career growth but during first years within teller specialization (not transferring them in different departments), benefits such as higher salary (one of the reasons for high turnover is low salaries), social packages,

Josh’s toy manufacturing.
Answer to Question 1. If I was a HR manager of that company I would assign employees as in Hour 1. Since during that distribution of duties the company will have the greatest number of outputs and it is seems that everybody is happy. However, such a result could be due to the fact that each hour workers change their position, and if they are assigned to certain machines on a continuous basis they will probably get used to routine job, there will be no job variety and the productivity could decrease. In this case it is better to discuss the issue with employees.
Answer to Question 2. Under the mechanistic approach the goal is to make processes which create goods and services efficient by looking at ways to do things more quickly, simply and cost effectively and the personal feelings of employees are not subject for treatment. Thus under this approach the company will obviously choose the most efficient case as Hour 3. Actually, the same choice will be made under motivational approach, because distribution in Hour 3 is the most desired by workers (Bonnie does not want to work on Machine 1, but Machine 4. At the same time Machines 2 and 3 are similar and it does not matter for Mary and Fred on how machine to work. Under the perceptual approach I would recommend to the company to repair machines 2 and 3 and change machine 1 in order to reduce possible errors. Under biological approach I would recommend to deal with the problem of high noise