2. Mobile Banking
The growth of technology communication has useful for the human life activities. The technologists have been trying to access this technology for fulfilling the human life requirement so that users can be able to deal without costly, take time and limited spaces. Among of these growths of technology communications, mobile banking is one of the newest innovations for supporting the user with their financial services requirement via mobile and tablet. The mobile users are simultaneously increasing by cell phone diffusion. Nowadays, some mobile users are more than the PC users, so mobile banking has become useful and popular among consumers and the bankers. In this way, it leads to set up the stronger relationship between the
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The electronic business service development has possible to provide user to add their value perception and more sophisticated. From the bank sector 's point of view, mobile banking can decrease their cost of handling non-cash withdrawal and deposit procedures by reducing the customer visiting time to the bank branches. But there are the limitations of mobile banking is that it does not handle cash transactions and when customer want to withdraw and deposit money, he/she needs to go to ATM or branches of the traditional bank.
This study provides the view into the factors affecting on the Mobile banking adoption in Myanmar. This study constructs a complete Technology Acceptance Theoretical Model of mobile banking adoption and five independent variables of perceived usefulness, perceived ease of use, perceived risk, perceived cost and perceived trust will be examined. Hopefully, these constructs successfully can explain mobile banking adoption among users of
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Featherman et al., (2003) examined the e-service adoption in IT system and findings indicated that e-services adoption is affected by perceived risk which reduced by perceived ease of use of that e-service. Tan and Tao (2000) conducted the affecting factors on the adoption of Internet banking by the attitudinal, social and perceived behavioral. This result indicated both attitudinal and behavioral significantly influenced on the adoption of Internet banking. Ha et al., (2007) examined about user preferences on on-line game adoption, and the results stated that perceived usefulness did not influence on user attitude but perceived enjoyment would effect on user perspective of online game adoption. Grandon and Pearson (2004) found that organizational readiness, external pressure, perceived ease of use, and perceived usefulness would be affecting on the introduction of electronic
E-commerce is an emerging area that encompasses the process of indirectly or directly buying, selling, trading products and services electronically (Yasin, Mario, Czuchry, & Lisboa, 2010). As a result of market placement advancements in the realm of technology, there have been a growing number of organizations that have re-engineered the way in which they operate so as to maintain consistency with the emerging e-business model. The internet has been growing at an unprecedented rate, and as such, the facets of the way organizations perform e-commerce has been changing to meet economic demands. One of the most important factors for an organization is to understand what contributes to effective e-commerce as this provides them a competitive edge. According to a study conducted by eMarketer Inc, the internet has become a dynamic virtual medium for buying and selling services and products and sales have been approximately 32.4 billion in both the public and private sectors in 2005 (eMARKTER INC, 2006). This paper will briefly explore the importance of Canadian e-commerce by closely examining the key trends.
The company pays attention to its customers and try’s to appeal to their wants and needs through advertisements. “The primary objective of marketing is to influence the consumer behavior in favor of the company engaging in the marketing activities” (Krishna-Agrawal, 2010). Bank of America now gains insights from the “Bank of America Trends in Consumer Mobility Report”. The Bank of America Trends in Consumer Mobility Report is an annual study exploring broad mobile trends and banking behaviors among adult U.S. consumers. Bank of America is continuously focused on providing customers ease and convenience in mobile banking. Bank of America’s mobile banking platform remains a key source of increased customer engagement as well as consumer
Nowadays, the technology are increases rapidly. The RBS also improving in their bank technology. As example. RBS created a website. This website may control the relationship between the bank and their customers. To make their relationship a good, the website will produce a forum or site to easy the customer to give their opinion, suggestion or to tell their problem that they having when using RBS bank account. As an international bank, it need to improve their products and services or technology in getting the customer stratifications. It also need to make customer trust to using RBS.
In today's competing world, many organizations are rethinking their strategies in terms of the online business and its capabilities and culture. Organizations are taking advantage of the widespread web to buy and sell goods from other companies and recently from individual customers. Exploiting these opportunities of convenience, availability and widespread reach of the web or Internet, many companies such as Amazon have benefited from the use of web successfully.
This paper studies endogenous diffusion and impact of a cost-saving technological innovation -- Internet Banking. The bank understudy i.e. ICBC has efficiently embarked on its internet based private banking service. The vice director of e-banking felt that the entire project was an accomplishment in terms of its schema and satisfactory quality. Here is this case he needs to expound the understandings and the lessons internalized along the entire course of the project. Moreover, there were various issues which were raised during this intellectual itinerary, which included the challenges regarding computer system implementation, Information system design and most importantly the feasibility analysis. This case deals with the fact that how he confronted the challenges and developed a plan which immensely benefited bank.
Unlike the development of online financial service in America and Europe, the quick growth of the number of customers that purchasing online financial service starts...
In today’s world, a Smartphone has become essential part of daily life. There was a time when transactions happened through barter system. Thereafter was the emergence of notes and coins. And presently, the world is moving towards the “Digital Wallet”. Due to technology, mobile users can use their Smartphone to make money transactions or payments by using applications installed in their phone. Digital wallet system is an essential part of electronic commerce. E-commerce provides the capability of trading on the internet. A digital wallet is a virtual service used as a substitute for physical cash. The present study tries to study the various factors that can affect a consumer’s
Mobile money has led to the emergence of mobile wallets and digital payment techniques that help people leverage from virtual money transfers and payments. With mobile phones become an inseparable tool in one’s daily life, mobile money market provides the ultimate solution to enhance the customer’s in-store or online shopping; travel, and banking experiences by providing them with utmost convenience in payments and fund transfers. In addition, mobile money solutions have helped the mobile users in send and receive cross-border remittances, make bill payments, send and receive money over their mobile devices.
E-commerce has evolved in three different stages over the years to satisfy communications and business needs. E-commerce is an easy way to purchase and to sell products or services over the internet and other computer networks without any difficulties. The invention, the consolidation, and the reinvention with the social and mobile are the three periods of e-commerce. The study is a description of the three different steps of e-commerce.
The main aspect of ICT adoption in Saudi Arabia has been online service provision such as e-learning and e-trade. Through providing services online, organizations have been able to reach out to a wider market, specifically the international market. The internet has been able to break down geographical barriers that in the past hindered trade and interaction between and among countries from different geographic regions. Secondly, online services have enabled organizations cut operational cost significantly and thus enhance the financial performance of such organizations. In addition, the internet has enhanced communication between organizations and their customers, irrespective of their location and in real time (Al-Gahtani, Hubona, & Wang, 2007)
Service quality in the banking sector is not easily identified, according to Lovelock (1996), as it captures the aspects of products and services that the potential customers would like to assess before they choose the product and service, Vanniarajan and Anbazhagan, (2007). The identified variables in the service quality of perception of E-banking are;
The Information revolution is changing our daily lives. With the rapid development of computer and internet, online commerce become quite common and plays an important role in the modern world. The online business has booming development in these few years. US online retail sales raised an average of 11% in the first three months of 2009 (“US Online Sales Up,” 2009). The growth of online sales may due to the growing number of consumers who shop online. In the case of Asia, survey reported 77.6% of Internet users have online shopping experiences in 2003 (as cited in To, Liao & Lin, 2007). Online shopping is very different from traditional shopping. Consumers cannot touch and check the product before purchasing it, which means they are at higher risk of fraud than traditional shopping. Consumers also have other concerns such as credit cards security of online shopping. Then questions should be raised: what is the advantage of online shopping? Why people shop online? In following paragraphs, the advantage of online shopping for the consumer and consumer’s motivation to shop online will be reviewed and discussed.
Communication modern technological tools that have been enhanced by Information Technology are having an impact on changing the very structure and communication of banking. That is, clients are enabled to make their banking transactions whenever and wherever they want. Bank clients, by just logging on their online account, can transfer any amount of money from their account to any other account, check their last processed banking transactions and apply for loans and other banking services. According to Keyes ( 2000, p.591) 'electronic checks provide consumers with the benefits of convenience and safety while allowing billers to maintain their existing depository relationships with their banks'. Further, e-mails has enabled bank employees to notify their customers of any new enhanced bankin...
E-Commerce is a type of industry where the buying and selling of products or services is conducted over electronic systems such as the Internet and other computer networks. Electronic commerce draws on technologies such as mobile commerce, electronic funds transfer, supply chain management, Internet marketing, online transaction processing, electronic data interchange (EDI), inventory management systems, and automated data collection systems. It also includes ‘M-commerce’ which makes use of various mobile devices or smart phones. It means "the delivery of e-commerce capabilities directly into the consumer’s hand, anywhere, via wireless technology.” The various services available on M-Commerce are Mobile Money Transfer, Mobile ATM, Mobile ticketing, Mobile vouchers, coupons and loyalty cards, News, Stock Quotes, shopping apps, Mobile brokerage etc. Launching of Google Wallet Mobile App is one of the recent developments.
Banking provides various kinds of services to the customers are prone to ML risks. Few highlighted below