Lean Management: Challenges and Benefits in Service Companies

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CONFIDENTIAL

Groupe Sup de Co La Rochelle: ESC 3

Łódź University of Technology: Master in Management, International Faculty of Engineering

The challenges and benefits of Lean Management in the service company based on Infosys Business Process Outsourcing

Final Dissertation presented and defended on 09.09.2016 by

Cezary DUDKIEWICZ

Dissertation Supervisors:

Marek MATEJUN, PhD

Stéphane TYWONIAK, PhD

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1 Abstract:

Lean Management is well known to bring benefits in a production company. However, its use in a service based company is still considered of some kind of innovation. In my dissertation …show more content…

It is worth mentioning that Fayol connected his conception of managerial functions with desirable talents on specific levels of hierarchy of organization and on this he based the model of requirements of managerial skills in the organization. He wrote a monography called Administration industrielle et generale. (Industrial and General Administration) in 1916. He pointed there 14 principles of management12 which he used on daily basis. Most of these principles are not directed to workers but show the base rules and goals of managing people (remuneration, stability and discipline, work division and cooperation of personnel) and emphasize the subjective view on an employee (being …show more content…

Nowadays, we can observe that the trend is to automate the production as much as possible. Services are more difficult to automate, at least on our current level of technology. Another feature is that the crucial technology is not energy but the technologies of information. With renewable energies coming to use, we will become independent from oil, gas and coal. This is a certainty because otherwise the humanity will have very difficult time conducting any kind of business, as these fossil fuels will run out within 100 years. The right use of technology is a key to success, the power of information is visible today more than ever and it will only increase. The right techniques can bring the cost reduction which means the access for goods will become easier as it happened after the industrial revolution. Also important, depending on the sector, would be planning and controlling of technology. In technical industries it may provide some advantages over the competition. Knowledge and learning ability will be main potential. In ever changing surroundings the ability to learn fast will prove to be the game

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