According to Luterman (2016), trust is the foundation for a healthy relationship. There are three elements needed to build trust in any clinical relationship, which include: a) caring, b) consistency and c) credibility. Initially, patients will trust a clinician based on their Au.D. title (i.e., degree). However, it is important to consider each component of trust individually to establish and maintain a successful relationship.
Caring is conveyed through active, sensitive, and unbiased listening. By actively listening, one must give the patient their full attention and reflect what they heard back to the speaker. Additionally, it is important to not interrupt and to take the necessary time to understand another’s point of view before moving on to the appointment.
My goal is to verify the patient’s complaints before initiating any diagnostic testing. In my clinical experience, I found that sometimes the patient’s primary complaint is not their only concern. Therefore, it is crucial to make sure you prioritize the patient’s concerns. I typically have the patient establish their concerns and reply with “we agree that your initial concern of not hearing the television is important. You expressed concern about (i.e., hearing your
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Audiology is one of the most consistent fields in a wide variety of health professions. In this field, we are consistently communicating. My previous supervisors instilled the importance of scheduling enough time to learn about the patient and allow ample time for the patient to ask questions. Also, it is important to follow up with the patient. Little things such as making a commitment to greet the patient with a smile and introduce yourself by name will make a world of difference. In the future, I can build upon consistency by cultivating confidence, instilling confidence in the patient, be more concise and clear, and by keeping my opinion and views
Patients deserve the full attention of their doctor. (Wilkinson) One of the things that is distracting health care professionals from paying attention to their patients is technology. Physicians can get so caught up with filling out forms and answering calls that they aren’t giving enough time to their patient. (Britt) A harmless solution to this problem is just asking the person to wait a few minutes, so the doctor can finish up what they’re doing and then be able to devote their full attention to the patient. There needs to be a balance between giving someone very little time and wasting too much time on one person. That’s why doctors not only need to focus but also remain in control. Often patients will ramble on about their problem even after the doctor has figured out what’s wrong. For a case like that, every doctor should have something prepared to say in order to go treat other patients.
Although equipped with years of schooling, countless clinical experiences, and modern technology, healthcare professionals would accomplish very little without if they do not establish trusting relationships. When a health care provider establishes a trusting with a patient, they are more likely to commit to treatment plans or follow advice. A trusting relationship must also be established between doctors and family members to ensure the best possible solution is achieved for the patient. Moreover, a health care provider is not the sole person in charge of caring for people. He or she is a member of a team of other experienced personnel that must trust each other’s judgments and decisions to create a unified staff dedicated to caring for patients.
I was trusted, at my audiology placement, to explain the results of audiograms, counsel patients and caregivers about their hearing aids during the initial fittings and follow-up appointments, and to inform about various strategies to improve communication. Spending time with clients, making them feel at ease, and assisting with their inquiries in person and on the phone was a responsibility I enjoyed immensely. The Audiologist commented
I further believe that by improving my listening skills I will have more success as a nurse and caregiver. Through improved communication with my patients and my co-workers I believe that my patients will feel more comfortable and less stressed with their care and caregivers. By better communication with the staff we will all have a more productive and harmonious workplace.
Encourage patient to communicate with staff members. And as a staff member insure to use empathetic communication.
Trust is identified with a variety of settings and applications. Trust is regarded as the foundation of any therapeutic relationship, and an essential element of nurse–patient relationships. The concept applies to nurses in professional settings as it is considered inherent in the relationship between a nurse and their patient, (Britcher, 1999) and the patients’ family. A clear definition of what constitutes trust is difficult to find in the literature, and various concepts are viewed from the perspectives of the nurse-patient relationship, the nurse's work environment, and contexts from other disciplines. The dual perspectives of trust as process and outcome are adopted, and their relationship to measurement of the construct is identified. The concept is examined to determine if differences in its ...
The lack of communication between patient and physician is a difficulty that this group experiences. The patient may be in denial, angry, and or frustrated and may not be able to communicate their feelings to the physician. It is important that the physician and team be aware of the body language. The physician needs to take the time to listen, and ask open-ended questions so the patient can reveal what is going on with them. Being supportive, sensitive, and nice will go a long way with this
If the physicians don’t listen to their patients about their problems, then we will make time to listen to of the patient’s problems of
As a result, I always felt that I am actively participating in patients’ care. She allowed me to perform patient examinations most of the time and encouraged me to build up a good rapport with the patients. I think my past experience and medical knowledge was helped me lot during the history taking because I was able to go through history taking in a systematic manner and at the same time I could think of possible differential diagnosis. Furthermore, working in a medical clinic as a physician assistant also helped me a lot because one of the responsibilities delegated to me is taking patients history, however, this time it was different that I had to work out and actively think about a possible cause for patient concerns. The weakness I observe during history taking was sometimes I am little quick that might hurt the doctor-patient relationship, So, I am planning to improve my listening skill with less interruption to patients, I believe that might help the patient to express their concerns freely. Also, I am determined to listen to patients concerns in a non- judgemental manner to get the unbiased clinical
Furthermore it’s very important not to judge the patient pertaining to what they may have to say. Good communication helps nurses build a relationship with their patient. Linking my personal experience from the clinical area relates to the practical side of nursing. It is necessary for communication between the nurse and the patient to be clear, understandable, appropriate and
Despite the frequency of verbal interactions, miscommunication of patient information occurs that can lead to patient safety issues. . . . ‘Effective communication occurs when the expertise, skills, and unique perspectives of both nurses and physicians are integrated, resulting in an improvement in the quality of patient care’ (Lindeke & Sieckert, 200...
Listening to the patient without being focused on other tasks helps establish a trusting relationship. This makes the patient feel like they are being heard and that they are being cared for. Patient centered communication increases adherence to treatment plans, improves overall patient satisfaction and reduces the chance for malpractice risk (Kleier, 2013). Therapeutic communication promotes growth and healing in the patient’s life and gratification for the nurse. (Rosenberg S, Gallo-Silver L,
In considering what the possible entitlements are for the clients, the foundation of a trust must be established. A trust is ‘where one person transfers the legal ownership of property to another to hold that property for the benefit of somebody else’ . Firstly, in regards to Rose cottage, Andy’s country cottage together with all the furniture and contents, Andy, had asked Ian, to hold certain properties for his mistress Sian, and had said that he would complete any necessary formalities when he next met with his solicitor. This is a Lifetime trust, which is ‘a trust created to benefit one person during the duration of that person’s lifetime, and another person or persons after they die’.
Street, Richard, MD. (1992). “Analyzing Communication in Medical Consultations: Do Behavioral Measures Correspond to Patient’s Perceptions?”. Medical Care, 30, 976 - 987
What is trust? Is trust essential for the way we live our everyday life? Trust is a quality or condition of being trustworthy; loyal; reliable. I think trust is an essential way of life because you cannot make a relationship, friendship, a business, or an organization if there is no foundation. Part of that foundation is trust and loyalty because you should be able to depend, rely, and trust others that they will do exactly what is right for them and you. Trust can be broken so quick, it is scary, because once trust is broken it is a lot harder to gain back then when you first gained trust in someone. This relates to my life because my trust with my dad was alerted going into my freshman year.