Julep, a popular beauty subscription company, has been accused and ultimately fined for taking part in deceptive marketing practices. As a company, one should take their customers into account and make sure that they are aware of what they are signing up for. They did the wrong thing by misleading their customers into enrolling in their subscription plan without proper disclosure of the terms. Deceptive marketing is unethical because a business should treat their customers as part of their company and not just as their means for profit.
Deceptive marketing is when any form of advertising or promotion misrepresents the nature of a product or service. These types of techniques can include bait and switch pricing, when a company advertises a
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This argument basically states that a company should act in the way that they want to be portrayed (Freeman 51). If they want to keep their customers loyal then they should treat them with fairness. Julep was not thinking about their character when they were causing their customers such a difficult time. They did not disclose significant issues to their customers and that’s what makes it so unfair and unethical of them. Freeman states that “By making ethics explicit and building it into the basic way we think about business, we avoid a situation of bad faith and self deception” (Freeman 51). Clearly Julep was not thinking about this when they were charging their customers for something that they did not want to sign up for. They did not integrate ethics into their company’s actions. A customer wants to be able to trust the companies that they do business with. Using deceptive marketing damages the image customers have of these companies. They purposely did not disclose something that the customer should know and so many customers lost that idea that the company was about doing the right …show more content…
I believe that the ethical thing to do would be to properly show what someone is signing up for without them having to read the “fine print”. There is no need to be misleading if a company knows how to build loyalty with their actions. Julep did not adequately disclose all of the details of their plans when a customer was signing up for their free box and that’s what makes their actions so deceiving. They used the word “free” to hook their customers into going onto their website when free doesn’t really mean free. It’s something that we see all over the place because free is just a word that shows enormous appeal to customers. This attracts people into checking what these products are but companies don’t show the full story. They just lure customers into their businesses with the promise of something free of charge. This is unfair to customers because they have the belief that they are getting something and in the end, can accumulate many hidden charges that they would have never incurred if they didn’t fall for these claims. Adding onto Juleps misleading claims, some customers even stated that they did not receive their box. They also had trouble cancelling their subscription after they had already been charged and many were even denied the chance of a refund. They had to dispute the charge with their banks (King). This only adds to the wrongness of the company’s doing. Businesses put honesty aside
The Onion’s mock press release markets a product called MagnaSoles. By formulating a mock advertisement a situation is created where The Onion can criticize modern day advertising. Furthermore, they can go as far as to highlight the lucrative statements that are made by advertisements that seduce consumers to believe in the “science” behind their product and make a purchase. The Onion uses a satirical and humorous tone compiled with made up scientific diction to highlight the manner in which consumers believe anything that is told to them and how powerful companies have become through their words whether true or false.
How naive are product consumers today? People assume things are factual without questioning the credibility of a person or product. An article in “The Onion” mocks advertisers in a satirical tone to show the bizarre tactics companies use to market their products to customers. The author writes on the topic of “MagnaSoles” shoe inserts, a fictional brand used for his demonstration. He uses devices such as humor, false authority/science, and irony to display the outlandish strategies of advertisers.
Lahdesmaki (2005) argued that marketing can be an ethical contract between businesses and their customers. Therefore businesses are morally obliged to inform their customers about the products in store and provide all the information necessary via marketing strategy so the customer can make informed decisions about their purchase.
I believe it is perfectly okay to market a retail product to someone who is unknowing, it should be on the consumer to research what they are buying before actually doing so. Any time I buy something I do extensive research on that product, looking at many reviews, descriptions, and even how its made. Everyone should do somekind of reseach before buying something they are unaware of. I believe it is the consumers
A behavioral advertisement company, Criteo, defended their practice by claiming that less than twenty percent of people are willing to pay for online news. This is because news is offered free online on countless other websites. This fact is unrelated to why “Julie” did not buy those “cute” Zappos shoes. Unless she found them cheaper elsewhere in which case the sales loss was from poor product prices and not poor product advertising.
In this mock press release from The Onion, the author is parodying the way products are branded to consumers. He assumes that the techniques utilized by sponsors are misrepresented and manipulative. The author shows his disdain for marketing techniques by using irony, hyperbole, and diction.
In the satirical article from The Onion, the author satirically criticizes the methods that advertisers use, and the gullible consumers who purchase their products, in order to urge advertisers to use better methods, and for consumers to read between the lines a bit more.
Through many rhetorical devices The Onion creates a sarcastic and humorous tone that displays the techniques used to convince an individual to buy a company's product. The importance of informing society of these techniques is to prevent one from buying a faulty product. Many people see advertisements that say "free" or "limited time deal" and automatically are intrigued. These types of arguments are scams and takes peoples money. The Onion attempted to prevent individuals from losing money by using a comical and amusing mock
At first I was a little hesitant, walking by the small market stand full of hair styling products I have never seen before. As usual, there is a salesman standing on the other side trying to persuade every individual to buy their new products. That may seem familiar and yes it can be very annoying. Targeting uninformed consumers is extremely unethical because the consumer most likely is not interested and they may be getting lied to. Many people know they will say anything to them to buy their product. In fact, two thirds of salesmen admit they lie about products they sell. Usually when someone is interested in a product, they will proceed to the salesman to learn more. But now, the salesmen are going out of their way to inform others about
In order to get insights into the consumer perception about the role of advertising we have reviewed a number of articles and conducted four in-depth interviews. A number of research papers reach opposed conclusions. These vary from the ones stating that "the ethicality of a firm's behavior is an important consideration during the purchase decision" and that consumers "will reward ethical behavior by a willingness to pay higher prices for that firm's product" (Creyer and Ross Jr.
Promoting Avon’s products and high chance of increasing direct-sales is to offer incentives to its consumers. Incentives provide a positive motivational influence to encourage and excite buyers to buy the products. Such incentives, appropriate for this situation, are coupons, rebates, product samples and awards. Coupons can be attached in mail, beauty magazines, newspapers, and advertisements on mail or on the internet company’s official website. Rebates can be offered also to attract more buyers to buy the products. Rebates can be advertised also on coupons through mail or the internet. Another successful way of attracting consumers is by offering samples of Avon’s cosmetic products, which can be done door-to-door or attached on an advertisement through mail. Finally, awards through prizes, contests or sweepstakes can offer consumers the chance to win something small or big like cash or a free-trip to the Bahamas. Also, prizes can be offering a free gift whenever a consumers purchase one of Avon’s products. This last incentive option attracts more attention from consumers than the three other options.
Introduction In order to generate sales, marketers often promote aggressively and uniquely, unfortunately, not all marketing advertisements are done ethically. Companies around the globe spend billions of dollars to promote new products and services and advertising is one of the key tools to communicate with consumers. Conversely, some methods that marketers use to produce advertisements and to generate sales is deceptive and unethical. Ethical issues concern in marketing has always been noted in marketing practice.
In 1994, a new form of advertising and getting products and services into the world was discovered: the internet. Online advertising has been growing rapidly. We can see advertisements on almost any webpage we go to. Even if you try to avoid ads, you are bound to find some. This leads us to a crucial part of advertising which is ethics.
By being a consumer in a world of diverse products and services, it has given us a wide range of choices. A product may be produced by different companies and has the same function, but it is presented to the consumers in different forms. In order to differ from each other, companies use the help of advertising to present its product in a better way than their competitors’. However, advertising the product is becoming more crucial than the product itself. Companies are focusing more on making the brand more popular, rather than actually improving the product that they offer. By turning the advertisement competition into a war between companies, they mislead buyers by hyperbolizing their products positive features, thus hiding the negative ones. Companies forget about the effect they have on the consumers. Consumers should be aware of the manipulative tricks that advertising uses like subliminal messages and brain seduction in order to not be misled into buying something that they do not really require. By knowing how to manipulate the audience and consumers’ brain, companies use tactical methods in order to persuade specific customers to buy specific products or services. Other examples of techniques they use are techniques like puffery which are suggestive claims about a product, using subliminal messages and transferring information indirectly, as well as by targeting a specific group of people, creating a slogan or a mascot and by using sexy models with perfect bodies, advertising tries to manipulate and persuade consumers into buying the product they are offering.
Foxman, E. R., & Kilcoyne, P. (n.d.). Information technology, marketing practice, and consumer privacy: ethical issues. Journal of Public Policy & Marketing, 12(1), 106-119.