Descriptive Aspect:
Around April 10, 2017, a cell phone video went viral exposing how a man was mistreated and dragged out of the United Airlines. The first disturbing video showed a man being forcefully drug through the aisle of the airplane while in an attempt to be removed. The second viral video showed the same man holding on to the wall of the airplane with a bloody mouth repeating the words “ .” The two videos went viral hours after being released online, causing a stream of protest against the United Airlines. Many have shown to be a distraught over the scene. These actions taken by the United Airlines caused their company to receive much criticism regarding the way they chose to go about handling the issue.
The United Airline have
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Usually situations like these are rare when airlines workers have to force uncompliant passengers off of the flight. In this situation the predominant perspective was to remove the passenger by using force. In this way, no one else gets harmed or delayed, and little to no harm in done to the person being forced to be removed. The spokesperson went on to say, “We had a customer who refused to leave the aircraft, we have a number of customers on board that aircraft, and they want to get to their destination on time and safely, and we want to work to get them there.” (Victor, 2017). Although the airlines took the legal precautions to removing the passenger, mainstream media argues that the issue is not the legalities, but the way they chose to remove the passenger. Legally, the airlines had every right to remove the passenger by laws. After hours of the man being noncompliant to their request, the police were called, and soon was onboard removing the …show more content…
The shocking scene raised questions about the common practices of overbooking, and how far airlines will go to sell all of their seats. Asking customers to be bumped to other seats are not uncommon on planes. However, the practice most airlines choose to use to remove passengers often come off as unmannerly. I believe the airlines should have used a more ethical approach when resolving this issue. The passenger should have been kindly escorted to a better flight. If not that, then offer the customer a cheaper flight. A deal should have been made with the unorderly
The objective of this research report is to provide a thorough analysis of Alaska Airlines. In order to do this we chose to compare a similar company against them. The company in comparison is Spirit Airlines. Both companies compete in the same type of business through airline transportation. Many of their services include; security, safety, transportation of passengers as well as luggage, ensuring vehicle safety while in transit, concierge services, providing entertainment aboard plane, checking weather conditions prior to flight, and much more. All of the data gathered for this report was obtained from the company’s 10-k filings with the SEC.
American, Delta, Southwest, and United Airlines are the four major companies that own 70% of the airline industry (Young, “United Airlines: The Face of Monopoly Capitalism”). This monopolization of the airline industry reduces competition and allows the companies to treat their passengers however they see fit, due to the limited choice set and because the companies have been left largely unregulated. This sort of behavior is clearly conveyed in the United Airlines incident when Dr. David Dao was forcibly removed from his flight after a random selection to make room for crew members ("United Airlines: Eyewitness on how passenger was dragged off plane"). When Dr. Dao refused to give up his seat and get off of the plane he was forcibly removed
Spirit addresses “price” by attempting to get the lowest possible fair for their potential customers. They have instituted their “unbundling” strategy that essentially removes all the conveniences that other airlines afford. Fees for checked bags, fees for flight changes, and no complementary in-flight beverages are just a few of the cost-trimming techniques employed. This strategy allows Spirit to come up with impossibly low fares. It also conforms to customers who just want to get from point A to point B without paying extra for services they don’t use. This strategy, coupled with an in-your-face “promotion” ploy, has made Spirit Airlines “the most profitable airline in the U.S.” (Nicas, 2012).
The code of conduct for United Airlines starts out with a brief purpose that is not unlike many other large companies. The document is clear that the purpose is to help everyone covered by the document
As the blood trickled down the flight attendant’s neck, they all prayed that they wouldn’t die. A dark skined man headed toward the front of the plane to claim his next victim. He slowly pressed the cold, red blade of a knife into the pilot’s neck. Many of those who saw screamed. They all knew, then, that they would die. Passengers felt the plane take some wild turns and they realized that they had turned around. Not long after this occurred to four planes, every single passenger died. Terrorists had taken over planes in America. Four planes, nineteen terrorists, and almost 3,000 dead people later, the United States of America has been changed forever.
In today's competitive marketplace, all firms are seeking ways to improve their overall performance. One such method of improvement, recently adopted by many firms, is benchmarking. Benchmarking is a technique used to evaluate internal business processes. "In this analysis, managers determine the firm's critical processes and outputs, baseline those processes, then compare the performance of each process against a standard outside the industry" (Bounds, Yorks, Adams, & Ranney 1994). To effectively improve a business process to world-class quality, managers must find a firm that is recognized as a global leader, not just the industry standard. Successful benchmarking requires tailor-made solutions, not just blind copying of another organization. Measurement and interpretation of data collected is the key to creating business process solutions.
After the American tragedy of September 11, 2001, airport security became a heated debate that continues today. America must protect itself from terrorist attacks, but some homeland security methods are better than others. In January of 2010, the Obama administration declared that airport passengers from 14 countries, including Pakistan, Yemen, and Saudi Arabia, would be subjected to rigorous screening before flights into the United States (Schneier). Basically, airport security employees would have the right to discriminate against passengers of Arab descent because of the country they were born in. Attempts to improve airport security through racial profiling are unjust, unwarranted, and completely unnecessary. Innocent passengers do not deserve harassment at airport security simply because of their race. Although supporters of these measures argue that they will greatly reduce the chances of terrorist attacks, not all terrorists are of Arab descent. There are also simple strategies in recruitment that terrorist organizations can take to outmaneuver these airport security measures. Airport security can certainly be improved to protect the country, but racial profiling in airports is not the answer.
Three security officers showed up on board and forcibly removed the man from the flight. Later, the man managed to get
Alternative actions: There are three alternatives that Southwest Airlines could use to respond against the action taken by United Airlines. The alternatives Southwest could consider are:
In the Travel Pulse article "Airlines Leaving Us Little Choice – Like A Monopoly," posted by Rich Thomaselli, the practice of monopolization is observed in the airline industry. The author criticizes large airlines on their growth that has led to at “93 of the top 100 [airports], one or two airlines controlling a majority of the seats” (Thomaselli). The scornful article was written after recent events that have caused the Department of Justice and five States to sue two of the biggest U.S.
The timeliness for this incident was lacking the most. As I said previously, they should have addressed Carroll’s problem either in Chicago or Halifax and apologize for the mistake that they made. When problems like this come up in the future, United should have a claims team or person at every airport able to quickly attend to the problem. If having the claims team or person is cost prohibitive, then on site employees need to be trained to handle the situation. The next improvement that needs to be made is to the customer service department.
No Group 7 was made. Group 8 was correct. A final call was made for the flight. There were multiple agents making the announcements which may have caused Group 7 to be skipped. Agents did an excellent job pre-boarding customers in wheelchairs.
Shortly after World War I, the U.S. Government discovered the abilities of the modern airplane and created the idea of utilizing aircraft to transport mail across the country. In 1917, Congress approved funding to experiment with the idea of delivering mail by air. By 1920, the Post Office was delivering mail across the entire country, eliminating over 22 hours in delivery times of a coast-to-coast route. With the success of the airmail service and the growing popularity of civil aviation, the U.S. Government recognized the need to develop set standards for civil aviation and in 1926 created the Air Commerce Act of 1926. The Air Commerce Act of 1926 called for the government to regulate air routes, navigation systems, pilot and aircraft licensing and investigation of accidents. The act also controlled how airlines were compensated for mail delivery. Later in 1930, Postmaster General Walter Brown made recommendations which were later known as the Watres Act which consolidated airmail routes and opened the door for longer-term contracts with the airlines. Brown handled the situation regarding new contracts poorly by only inviting a hand selected list of large airlines to the negotiation table. This move pushed smaller airlines to complain and the issue was pushed to Congress. Following congressional hearings President Roosevelt later decided Brown’s scandal was too much to deal with and canceled all mail contracts completely and handed over air mail delivery responsibility to the U.S. Army. That decision was a disaster, and one month later, air mail was handed back over to the private sector. This time, however contract bidding was more structured and fair to all. It was then clear that the airline industry was back in full swing...
Dixit, A. (2000). Growth of discounting in the airline industry: Theory, practice, and problems. (Order No. 9978379, Georgia Institute of Technology). ProQuest Dissertations and Theses, , 330-330 p. Retrieved from http://search.proquest.com/docview/304592352?accountid=8364. (304592352).
Several large scale, interrelated conditions have affected the airline industry over the past several years in such a manner that every carrier has had to respond in order to remain viable and competitive.