The following is an interpersonal communication analysis of a specific case carried out using the perception theory. The contents of this report are divided into four headings which are as follows:
1. Perception process and influences on perception
2. Common tendencies in perception
3. Communication techniques
4. Specific ways to avoid misperceptions.
Let us start with the first step in the theory of perception.
PERCEPTION PROCESS AND INFLUENCES ON PERCEPTION
Perception is the process whereby we assign meaning to the world around us. It is very important, because how we interrupt events influences how we communicate with others. There are four steps in the perception process. Selection, organization, interpretation and negotiation (Adler et
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• Relational satisfaction: In this case, I do not approve of her behavior. And she may not either.
Negotiation: Negotiation is the process of exchanging each other’s perceptions and trying to achieve a shared perspective (Adler et al, 2015). In this case, I would describe the whole situation from my point of view and Josie would do it from her perspective. If our narratives match to some extent we will reach a point of having a shared perspective.
Influences on perception: how we select, organize, interpret, and negotiate information is influenced by several factors (Adler et al, 2015, p. 70). These factors can be physiological, cultural, and social. In this case following factors influences on perception:-
• The senses: How I ‘see’ her behavior, and how she sees mine.
• Health and fatigue: the fact that I am tired. The fact that she is fatigued mentally.
• Biological cycles of both, though involuntary but influential.
• Age, hunger, and cultural differences might have a role to play in this scenario and may vary.
• Gender and occupational roles: I might expect her to work as a caregiver at a prime level as she is a female and single mothers do
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Factually describe the behavior you have seen: “I notice that you’ve been coming often late at work and sounding a bit irritated with clients.”
2. Offer two plausible causes: “I figured you must be stressed at home or something might be bothering you at work.”
3. Ask an open-ended question: “What is the matter?”
SPECIFIC WAYS TO AVOID MISPERCEPTIONS
• Misperceptions often root from presumptions and prejudices. Hence it is highly essential that we make sure our judgement or perceptions are not clouded by presumptions, prejudices or even stereotypes. Ensuring this makes way for a clearer understanding of the other person. It helps you to give a better narrative which gives you more chances of negotiating with a shared perspective
• Give the other person a benefit of doubt.
• Empathize - the ability to project oneself another person’s point of view so as to experience the other’s thoughts and feelings (Adler et al, 2015, p. 81).
• Cognitive Complexity – we can avoid a misconception by constructing a variety of frameworks for viewing an issue called cognitive complexity (Adler et al, 2015, p 82).
• Sympathy – Compassion for another’s situation (Adler et al, 2015, p.
Beebe, Steven A., Susan J. Beebe, and Mark V. Redmond. "Verbal Messages." Interpersonal Communication: Relating to Others. Boston: Allyn and Bacon/Pearson, 2009. Print.
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