Internship Final Report/Reflection

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Introduction
The business used for my internship this semester was Hyatt Place in Rogers, Arkansas. This location was once an AmeriSuites that was renovated into a Hyatt Place. The Rogers Hyatt Place is owned by McKibbon Hotel Management. McKibbon also owns seventy five other hotels in ten other states in the Southeastern United States. Hyatt Place has one hundred and three rooms in either king or two doubles. All of the rooms are suites and are separated into a couch area, and a bed area. Each room also holds a refrigerator, desk and flat screen t.v with HD channels. Hyatt Place has four main departments within the hotel. These departments include management, front desk, housekeeping and maintenance. The management team includes a General Manager, Assistant General Manager, Sales Director and an Operational Manager.
“Understanding the Organization's Business”
1. What is the purpose of the organization and their objectives?
Hyatt Place has the main purpose of satisfying their customers at all costs. This hotel strives to be extremely hospitable and provide the guest with anything they need or want. This purpose is known to be completed when a guest returns to Hyatt Place, and ultimately becomes a regular of the hotel.
The first objective is to receive high ratings on the online evaluation from our guests. The second objective is to sell out of rooms each night. The last main objective is to switch all of our shift logs, information, maintenance requests, customer complaints and messages between coworkers or management to one computer software. As of now, this information is scattered through out notebooks, post it notes and emails. Organization is lacking and this step to one computer program would help to im...

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...dterm evaluation in too late. This helped for me to reorganize my plans for turning in assignments.
In conclusion, I would have rated myself myself a nine out of ten. There were not any moments that I would change. Even sticky instances were major learning experiences. I am a better worker because of those rough times. My work ethic and heart were put into this job at top notch. My management team reenforced this by telling me how thrilled they were with my performance. My internship was filled with endless, stressful shifts that I handled very well. The stress became apart of the job description. I was to never show the guest that stressful situations were present. I was to never show the guest that stressful situations were present. This semester has prepared me for my full time job. I can now confidently say I am ready for the next step of my career.

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