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Difference between products and services
Elements of the services marketing mix
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According to Kotler et al (2013), there are four characteristics involved in services that marketers must consider when designing marketing programmes. These include intangibility, perishability, variability and inseparability. These characteristics are vital for producing services and differ to those required for products. Intangibility is a critical feature that differentiates products and services. Kotler et al (2013 p260) states that ‘services cannot be seen, tasted, felt, heard or smelled before purchase’ and therefore can only be evaluated after the service. Intangibility can also differ when it comes to different services such as a hairdresser and a grocery store. However, intangibility can be overcome by tangible elements such as a …show more content…
The production and consumption of a service occurs simultaneously, making it impossible to produce and store a service prior to consumption. Services cannot be separated from their providers and therefore, the service is being evaluated as it is being provided. The services offered by a hairdresser includes this characteristic of inseperability as the hairdresser and consumer must be present at the time of the service. Inseperability can also be seen in grocery stores as staff and customers must be present at the same time in order for the service to be …show more content…
These include licensing, co-branding, manufacturer’s brand and a private brand. Licensing is the process whereby some companies create an instant brand by paying a fee to use the names or symbols of an already established brand, or the name of a celebrity or film character. The original owner of the brand is called the licensor while the company that pays a fee to use the brand is called the licensee. The licensor benefits due to the increased revenue beyond their normal revenue and profit stream. It also increases the overall awareness of the brand and attracts new customers to the brand. The licensee benefits because they do not have to spend the large amounts of time and money that it takes to build a reputable brand. The name or symbol that they now use has more credibility than competitors through brand association. Licensing is a very popular option as these names, symbols or film characters are already extensively known, such as Disney school supplies, toys and
Kotler and Keller (2014) develop on what product represents in the marketing mix, as the idea centers around its design, quality and packaging. Continuing with the Four P model, price should be considered when marketing a product. The price component asks one to determine the list price, discounts, allowances, and payment period of a product (Kotler & Keller, 2014). Finally, Kotler and Keller (2014) list promotion and place as the final two variables associated with the older Four Ps. Promotion deals with how a product is advertised and what type of sales force will be utilized, while place is associated with the channels and locations for which your product will be featured (Kotler & Keller,
A characteristic of the marketing concept is customer orientation. Business activities are mostly engaged to produce a satisfied customer. They are there to Stress on the desires and wishes of a customer this keeps businesses on track with their target market. The best marketing decisions are completed on the foundation of making a massive impact in the market and towards customers. The consumers/people
The characteristics of a service are intangible, inseparable, perishable, heterogeneous and lack ownership. The marketing mix of a service is not perceptible and as the features of a service is distinctive to the features of a product, it has additional elements which are process, people and physical evidence.
There are so many marketing techniques that companies use in today’s world. There are also many competitions that companies face because of the advancement of marketing and different kind of brands. Old spice does a great job advertising and campaigning by using classical conditioning. Old Spice is an American brand that males use for grooming, they do a great job marketing the product and presenting them to consumers. Classical conditioning is when theorists teach either animal or human certain behaviors passively through repetition. After the theorist teach the animals, the theorist measure and see what the response. One of the most important thing about classical conditioning is to see something repetitively, and learning how to behave. Old Spice uses classical conditioning to influence consumers’ attitude because it shows the commercials repetitively. Classical conditioning also involves unconditioned stimulus, conditioned stimulus, conditioned and unconditioned response. Old spice’s commercials have everything included. Response campaign was a huge success because it involved everyone; it included mass media such as TV, print and digital ads.
Individually, each of the sections are factors that contribute to influencing a consumer to purchase a product and collectively they are called the Four P’s of Marketing. Some product features and benefits that we have would be our consumer friendly packaging. All of our packaged meats, including sausages are sealed in vacuum sealed plastics, which not only prevents meats from spoiling but it also preserves freshness and in addition to this, many of our sausages are pre-seasoned meaning that it reduces the amount of work needed by the consumer. The price of our product is very fair as well, as a vast majority of our livestock is supplied through our own agribusiness side. This not only makes it cheaper for us to make the product due to lower labor and supply costs, but it also makes the product more cheaper and affordable for the consumer. Our promotion is currently done mainly through online advertisements or on the TV as these are the types of promotion that reach the most consumers, and we currently market our products to retailers and wholesalers with transportation mainly done through land travel in domestic
Marketers use a business tool called the marketing mix, which can be crucial when trying to determine a product or brand’s offer which is why the the 4’P’s of Marketing can be beneficial to use. Manktelow and Carlson (n.d) define marketing “Putting the right product in the right place, at the right price, at the right time” This definition can simply mean that a marketer can create a product for a particular group of people. The marketer needs to put it on sale where this group of people go to on a regular basis and sell it at a price level which matches the value they feel they get out of it. According to Borden (2015), “marketing mix are the ingredients that combine to capture and promote a brand or product’s unique selling points, those that differentiate it from it’s competitors.” The 4 P’s are the elements used in the marketing mix:
Inseparability characteristic of a service refers to the fact that services are produced and consumed at the same time. They cannot be separated from their providers, whether the providers are people or machines. The employees of McDonald’s are a part of the service and so are the customers. The two together both influence the service that is being offered. In a restaurant, all customers are present while an individual customer is getting the service and the behaviour of the other customers can determine the satisfaction of the service delivered to that individual customer. The management of McDonald’s make sure that the customers involved in the service do not interfere with each other’s satisfaction. Services are variable and very difficult to control. This is because they greatly depend on who provides the service as well as when, where and how the service is provided. McDonald’s make sure to use quality control in order to provide its customers with consistently good service. McDonald’s hires the right people at the right time to deliver an excellent service to their customers. McDonald’s have a standardised
Some of the 4P’s of Marketing Mix that Interface need to implement to realize success include:
For instance, convenience offerings are low-priced goods that consumers can effortlessly acquire because they are relatively ubiquitous while shopping offering requires the consumers’ effort in comparing and contrasting various brands and retail outlet to find the best product at a good price. Besides, while convenience products are needed on a daily basis, shopping goods may not be required on a daily basis and it has a higher price compared to convenience goods. (Tanner & Raymond, 2010). Furthermore, specialty products are different from convenience and shopping offering because it is more expensive from the previous offerings and it is also not commonly sold in retail outlets. The consumers are few and the products are purchased less frequently, which give it a high margin profit. Finally, unsought offerings are different from all because they could be acquired even when it may be unnecessary at the moment. It is a product of circumstance by any
A brand identifies a seller’s product from a competitor’s product. There are three main purposes for branding product identification, which is the most important purpose, repeat sales, and new-product sales. Branding has a lot of terms that marketers use there is brand equity, global brand, and brand loyalty. Marketers also have different brand strategies that they use for different products or customers. It all depends on the consumer for them to decide which strategy they will use. The different strategies are generic products, manufacturer’s brands, private brands, individual brands, family brands, and co-branding. The branding purposes and the branding strategy make up the importance of branding.
The next characteristic is heterogeneity. Heterogeneity in services has caused customers to receive inconsistent services, even though the services are purchased are the same services and from the same service provider. It also differentiates services from goods.
Service Quality: This dimension is the last and final factor of the value it appears when the customer has made up his mind to purchase a product or service. Service quality decides the relationship between the customer and the store.
The key to creating a brand is to be able to choose certain characteristic that distinguishes a product from others. These different components or characteristics of a brand that identify and differentiate it are called brand elements. There are eight essential elements of a brand as given below:
The dimensions of service quality refer to the attributes which contribute to consumer expectations and perceptions of service quality, thus serving as the determinants of consumers’ quality assessment (Rowley, 1998). The most well-known, commonly used service quality scale is the SERVQUAL, a general instrument for measuring service quality developed by Parasuraman et al., (1988). It includes five dimensions of service quality: (1) tangibles: appearance of physical facilities, equipment, personnel and communication materials; (2) reliability: ability to perform the promised services dependably and accurately; (3) responsiveness: willingness to help customers and provide prompt service; (4) assurance: knowledge and courtesy of employees and their ability to convey trust and confidence; and (5) empathy: caring, individualized attention that a firm provides its
(Coyle et,al 2012) figured that successful organizations can meet their customers need and build their competitive advantages and profitability through three principle types that can add value to the products or services through logistics which are, Place utility, Time utility and quantity utility.