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Recommended: Skills required to be a good manager
Individual Experience Reflection (Manager Interview)
Walk a mile in my shoes… See what I see, hear what I hear, feel what I feel… Then maybe you’ll understand why I do what I do (Jensen Communications, , 2015). This idiom means to me that you need to understand what someone else experiences in order to appreciate what it is they do. This paper will analyze my reflections from the manager interview conducted with Marselle Pruitt, Mgr. Revenue System Testing at FedEx TechConnect in her office on September, 24th 2015.
Day-to-Day management At the outset let’s sneak a peep in to the daily life of a revenue systems manager. Marselle has been a manager at FedEx for over fifteen years. FedEx is a shipping import/export corporation; headquartered
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My result for Are You Innovative is a five, as a new manager this grade suggest when it comes to readiness to try or adopt new things, I am average or slight above average when compared to others. I received a score of five for the assessment Will You Be a Courageous Manager this signifies that during time of stress and transition, I would exhibit the behavior to make to decision. Seven is my evaluation for Are You Self-Confident; a score of six or above implies a high level of self-confidence. Self-confidence is the source from which leadership develops and is also a solid foundation to begin a career as a new manager. My intuition was accurate, the feedback from the test results revealed what I recognized in myself. I found a great deal of value within the “New Manager self-test; the trick is finding out where the knowledge best fits. Interpreting the outcomes of the test and the interview questions I believe I would be the type of manager that surround themselves with good people and eager to help others flourish and progress. My team would know what I stood for. As a manager, there will be times I have to make tough decisions, I see myself with the courage to determine which require a yes, no or a delay. There is no plan that can predict my success in management, I hope to incorporate what I have learned to hit the
Terri Briggs has been around the block. For the past twenty years she has been an accountant, a customer service person, a specialist and a manager. All of which she did with Masco Cabinetry. She has spent time in the “trenches” working her way up the corporate ladder while obtaining her Bachelor’s degree in Management and Organizational Development from Spring Arbor University. Terri is a Certified Human Resource Specialist and a Six Sigma Green Belt. Today Terri is the Manager of the Contract Review Center for Masco Cabinetry. Her experience in accounts receivable, human resources, and now in contracts have given her a wide range of knowledge about Masco Cabinetry. For these reasons, she was an excellent subject to interview.
This book is important to business students because it shows that even the most seasoned executive runs into unexpected challenges and can find themselves in uncharted territory. Jim Barton’s experiences and lessons can be lessons for anyone. Any employee, whether they are support staff or a top executive, should always maintain an open mind and be ready to learn from a situation or the people around them at any time.
Leaders recognize effective communication starts at the top Southwest Airlines Chief Executive Officer Gary Kelly records a podcast and audio message to keep employees of developments at Southwest (Harrison, 2013). Kelly subscribes to the idea strategy, evolution, vision, success, and failure starts at the top and trickles down to all employees. Southwest Leadership concentrates on creating a work environment that emphasizes an opportunity, growth, and learning. This approach of caring, concern, and respect towards the employees demonstrates that the internal customer is as important as the external
I think these exams confirmed the things I knew about my leadership style. In my honestly opinion, I think a person would know where they fit in the leadership ladder before taking these tests. One can still be effective in an organization by not being a leader and having these traits. Mid-level management is a great place for people wanting to be leader and honing their skills to become a more effective leader. Leading small teams under positive leadership would give them the ability to rise up and learn. They would need to avoid common biases in decision-making, like strong emotional ties and the pursuit of popularity. I would advise such potential leaders to avoid making decision to ensure people like you. People will like a leader for the impact they make and not if they’re “nice”. This would be a way to be a more effective decision maker. You need to do what is right for the company and your
I chose to interview Regina Geis, who holds the administrative role as acting supervisor for the County Mental Health adult day program, which provides services for individuals with intellectual disabilities. Ms. Geis has held this position for 15 months. This is her first managerial position within a human service agency. Her style of management has changed over this short period of time. She feels that she is now more direct with her direction with staff. She stated, “Maybe now I come across as a little bit cold. But I have learned that I now have to use the least amount of words to get my point across.”
To inspire and influence others, a leader must possess many skills and abilities. As motivational speaker Peter Northouse, states, “a leader should be strong, but not rude; be kind, but not weak; be bold, but not bully; be thoughtful, but not lazy; be humble, but not timid; be proud, but not arrogant” (Northouse, 2013) Moving an entire group of individuals toward a singular goal is a considerable undertaking. Without effective communication skills and a clear vision of what needs to be accomplished, one will feel like they are trying to herd cats rather than leading.
The first assessment I completed was very eye opening for me as a leader. As expected, my score for the overall potential of my leadership was on the higher end of the scale because of my background and amount of experience I have in leadership positions. This assessment portrayed a very accurate depiction of my overall leadership potential because I have always placed emphasis on being very good at what I do while working hard to not follow a path that did not work the first time.
In this week’s article, “Southwest Airlines’ Colleen Barrett Flies High on Fuel Hedging and ‘Servant Leadership’”, Collen Barrett spoke about her experiences during the beginning of Southwest airlines to where the company is today. My takeaway is the importance that Colleen placed on satisfying her employees and customers, but most importantly how much she has learned as a leader from following. She commented that she has learned a great greatly from “washing other peoples’ feet and this is a very humble – yet noble thing to say as a leader.
Jovita Carranza possesses numerous skills that have allowed her to succeed in her career at UPS. Carranza demonstrates motivation, commitment and dedication to her job and company, and an unyielding work-ethic. Additionally, Carranza is open-minded, eager to learn and accept new challenges, and continually seeks personal and career growth by never becoming complacent as an individual or employee. Carranza has developed the skills of observation and reflection on others’ actions, as well as hers, to improve her behaviors.
When reflecting on my leadership styles, strengths and weaknesses I am rushed with thoughts, memories, regrets and actions of personal ways that I have handled past situations in the work place and ways that I plan to handle new situations at my new work place. I have had many successes with the way I handle my leadership role but there are also things that I wish that I could go back in time and change. The way some situations are handled, I think to myself, well this could have been done differently or I could have done this instead of what I did to enhance the outcome of the situation. There is always room for improvement in whatever job or task someone takes on and this is just one of those things. During the development of my PLAP, I have had the chance to weigh out my strengths and weaknesses of my leadership and it has been very effective to seeing where improving needs to be met. The plan has also let me evaluate the direction I hope to head in to achieve my leadership goals.
When we were first given this assignment I had not put much consideration into it. I thought we were to ask a couple of questions, it would all work itself out and I would be done. But this was not the case. The thought and reflection put into interview questions really surprised me. There was far more factors other than the questions you were asking, because you were also dealing with people, people who are giving you there free time, their attention and opening themselves up to you a stranger, so there were far more responsibilities then what were initially at hand.
Leadership is trait that is extremely important in any society. Leadership is known as the way people attempting to make a difference in a situation. However, I believe that it is better said to be a way of influencing others actions. Leadership is usually connected to a great leader that affected his or her followers in a dynamic way. Throughout the semester for my leadership class, I have expanded the knowledge in numerous ways. I now have fully understanding of the purpose and process of leadership to a society. Being a leader one must maintain an image of being the role model. I believe that this is leader should be who is someone who has the ability to influence, encourage, listen, and nurture. They are able to inspire, stimulate, persuade, shape, and have an effect on others.
After the self-assessment, now I feel confident about my qualities and how I need to deal with people with different personality having very differently thinking and how we can come to a common solution of any problem.
Upon completing my first full year at university, I wanted to be busy during summer deciding to look for a job. Reflecting on my skillset, I began looking for jobs involving customer service or legal work. As a result of this, I began working for a social media company called GetAssist, initially working as a door to door agent, before receiving a promotion which saw me transition to the Business Development sector. Although I had previously had no experience working either of these two jobs before, I learnt a handful of skills which are still being utilized. As discussed in lecture, there are various theories which look to unravel the dimensions behind the work place, finding explanations for why inequality and
In conclusion, my assessment re-assure the characteristics I knew I already had. However, it was an opportunity to foretell what I need to brush up on. Even though I do not wish to be an entrepreneur, entrepreneur’s carry a tremendous amount of characteristics that bring success. Mastering these skills will definitely be a benefit in an exceedingly amount of challenges/opportunities I will face in my career