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Professional communication skills healthcare
Importance of communication skills in health care
Importance of communication skills in health care
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Role of Soft Skills in Healthcare Industry
Meta Description: Learn three essential soft skills required in healthcare industry. Following article discusses the role of soft skills in healthcare industry. Read the following to explore these skills.
Most of us are of the notion, that careers in healthcare industry is all about hard skills. You possess advanced knowledge, skills and well trained hands; and you are there soaring high on your career graph. Yes, this is true. Unless, you are well trained and become capable of rendering proper care to patients, you do not even earn your practicing license.
However, there exist a slight extension to this. And this extension is what is known as “ Soft skills.” While we are all trying hard to keep
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Patients approach them with different issues to seek solution or help. So, when this profession demands workers to be in constant communication with other individuals, paying less heed to soft skills is damaging. Therefore,the following section throws some light on soft skills required for a career in health care industry.
Communication:
The ability to communicate with others as well as expressing your own opinions in a group, is of utmost importance for professionals in this industry. Now, if we are to talk about doctors, then how do they decide on treatment procedures?
Patients meet doctors to discuss their physical ailments. During this discussion, doctors communicate with patients to draw out exact and accurate information from them. This communication carried out needs to be directed in such a manner that patients feel comfortable as well as confident with physicians in discussing problems.
If doctors fail in this initial step, they may miss out some essential piece of information. There can be various other soft skills required by doctors that are discussed here. However, this is one of the most important of
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Professionals need to explain the same to patients and their relatives. And here they need to break down complex procedures to simple language that can be easily perceived by people who have no relevant knowledge of this field. Thus, strong, effective and easy to understand communication techniques are just indispensable for healthcare processionals.
Being Compassionate:
There are times when things are not that smooth as we expect them to be. Sometimes, despite our endeavors we do not reach goals. This scenario is very common in healthcare industry. Professionals try their best to improve a patient's condition and yet they receive no significant results. Cases worsen when patient's loose their lives.
Although, these play a set back to professionals as well, they do need to rise above these and provide emotional support to families of patients. Sometimes it is their efficiency that becomes questionable. And still, these professionals need to keep calm and explain practical aspects of scenarios.
Displaying Optimism and
When we see patients, we must remember that we are not simply treating a disease. We are caring for people with lives, hobbies, jobs, families, and friends, who are likely in a very vulnerable position. We must ensure that we use the status of physicians to benefit patients first and foremost, and do what we promised to when we entered the profession: provide care and improve quality of life, and hopefully leave the world a little better than it was
Communication is cited as a contributing factor in 70% of healthcare mistakes, leading to many initiatives across the healthcare settings to improve the way healthcare professionals communicate. (Kohn, 2000.)
The demands on health care providers to provide the best quality care for patients is increasing. With added responsibilities and demands on our health care workers, it is hard not to become overwhelmed and forget the reason and purpose of our profession. However, there is a way where all professionals can meet and come together for a common cause, which is the patient. A new approach to patient care is coming of age. This approach allows all health care professionals to collaborate and explore the roles of other professions in the hope of creating a successful health care team.
In this career about there are approximately an average of 2600000 people employed. There is many duties in this field but the main achievement in this field is to maintain a stable and healthy life towards a patient. This is not always going to be a success one day you might have to deal with an unexpected health issue that can no longer be cured. You may pass by this situation quite frequently that doesn’t mean you’re a bad nurse.
New and very expensive technologies comes up in health care every day. As patients need health care services ranging from emergent care to preventive and elective procedures in a daily basis, there is a high job security in a health care field. Working in a health care field requires people skills (personality characteristics that enhance our ability to interact effectively with other people) and technical competence. Health care workers are a part of the nation’s fastest growing industry. Unlike working in grocery or retail stores, health care workers need to be aware of what is going on in the industry.
Communication encompasses a wide range of processes such as the exchange of information, listening, posing of questions (Fleischer et al., 2009) or use of body language. In a healthcare environment where there are constant interactions among nurses, doctors, patients and other health professionals, professional and effective communication is important in ensuring high quality healthcare standards and meeting the individual needs of patients.
The skills needed to be employed are to be sure you can work at a fast and high stressed level. To be able to perform patient vital signs, talk to parents and record patient history, perform EKGs and other tests, obtain accurate patient information needed for diagnosis and treatment, work with other medical staff and non-medical personnel, communicate with other medical service providers, and to educate patients about procedures or
The processes and skills listed below are all relevant to nurses working in the contemporary hospital environment today. Interpersonal skills are the life skills we use every day to communicate and interact with people. “To effectively communicate we must realize that we are all different in the way we perceive the world and use this understanding to guide our communication with others.” (Anthony Robbin). It is important for the nurse to be aware of the effects their personal values and beliefs can have on their patients.
Healthcare is a stressful field of work and because of that it is easy to blur the boundaries of professionalism.
In the provision of a high quality care, many factors influence the way it is provided; however, IC is crucial. A healthy work environment would result from open communication among the staff, it would increase the employees and patients’ level of satisfaction and sense of well-being. Good communication is the cornerstone for the IC, it is a complex process which requires to develop some skills to learn how to transmit some information. One of the most common factors leading to medical errors, are due to miscommunication, sometimes because the message is not clearly sent, and others because it is not clearly received or it is misunderstood (Danna, 2015). In terms of communication non-verbal communication must be taken into consideration as well; body language, facial expressions, use of space, and touch, entail conscious or unconscious movements and gestures, also impacts the communication among the staff and
The healthcare industry offers a lot of opportunities. Like mentioned above, anyone can choose to be a doctor, a physician, a chief executive officer, a chief financial officer, a nurse supervisor, just to name a few (Princeton, 2013). But particularly, there is a field that is filling a lot of us with excitement today, a field that was so secluded only few find themselves in it; a field which we believe is
It is essential for a nurse to be able to demonstrate and practice professional communication skills, provision of information and handover to provide a holistic approach to treating and caring for patients. Professional communication skills not only allows the nurse to provide different methods and tactics to communicate with patients of different needs and ages, but it enables the nurse to understand and to give the best possible care and outcome for the patient. Provision of information and handover is another major point for nurses and relates to professional communication. Nurses need to be able to get a detailed diagnosis from the patient through communication, and therefore allows for the nurse to handover vital information to other doctors or nurses who take over to provide the correct and best possible treatments and care. The nursing profession requires a nurse to uphold professional communication, provision of information and handover in order to care for the patient with the right treatment, and to provide the best health outcome.
Arrangements need to be made so that they understand what is happening clearly, whether getting in a translator or just taking slightly more time so that there is a clear flow of communication happening. This will improve the quality of care that they are receiving. A study conducted by Hemsley, Balandin and Worrall (2012) has shown that time is an important factor in communication and where there are barriers nurses may avoid opening the communication channel directly with their patient rather than focussing on the patient’s carer or family to relay the message. This is a less effective way of communicating with a patient, as it does not create an environment where a patient will feel able to communicate freely to discuss any problems they may be having. Anthony & Vidal (2010) point out that the use of correct information is vital, as registered nurses rely on information to conduct quality and safe care. There may be issues with that information if it is not communicated correctly which can lead to common nursing
The healthcare field is ripe with opportunities, and the rapid growth extends beyond medical professionals. For an individual considering a career in the healthcare industry they have to set and accomplish goals which are important aspects of life-changing. Careers often successful begin through the education that suitable to support individual professional goals. An individual should establish an action plan that consists of professional goals which used to influence decisions in the chosen career, skills required, and skills to improve, the ultimate plan, an organization that offers valuable insight, and what strategies used to make these goals evident.
...ow using knowledge, empathic and reflective dimensions play such a huge role in ones job and I can associate it with my prior experiences now. I want patients to walk out my room feeling like I have made a positive change in their life, whether it is small or big. Responsibility comes with playing such an important role in other people’s lives and it is how I embrace this responsibility that will determine how I change the lives of others. Not only do I want a good relationship with my clients but also with my co-workers because I might be able to make a small difference in someone’s life, but it’s us Health Professionals working together that will make the greatest difference.