Importance Of Interpersonal Communication Skills

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Question 1(a) Interpersonal skills which are crucial to everyone. It is an important basic skill that a person should be equipped with. It helps to boost relationship, improving the working environment, increase productivity and improving the power of expression. The ability to communicate effectively with others is vital as this helps to dissolve problems that exist in both everyone’s professional and personal lives. (“Importance of Interpersonal Communication Skills,” 2015) Mr Lim, was the decision maker and led the operations for a very long time, was very complacent with the targets met every year, thus, he does not see the need to implement changes by seeking others opinion to improve the operations process. According to Tucker …show more content…

Its purpose is to set the business objectives and define goals. (Sherzad, 2011). Establishing strategies, draft, develop execute plans are its key activities. This extensive and intellectual task helps in preventing uncertainties. Allocation of every employee’s roles and responsibilities clearly defines the tasks accordingly. When constructing the work structure of the organisation, Organising takes the lead. It categorises group of activities, work delegation, and tasking of responsibilities, so that employees can accomplish the plans successfully. (Robbins & Judge, …show more content…

Three-component model states that a person’s behaviour, beliefs, emotions and values has a noteworthy influence over how a person exhibits his attitude. According to Robbins & Judge (2017), representations of the three attitude components are in the ABC Models. They are namely the Affective, Behavioural and Cognitive Components.
According to McLeod (2014), Affective Component involves a person’s feelings or emotions towards something. The information that person uses is the key to his attitude and perception. Behavioural Component on the other hand deals with intentions with respect to specific attributes. It explores the mannerism involved. The last part of an attitude is the Cognitive component. It embeds in a person’s belief, opinions and knowledge of an attitude subject. It also dwells in the values a person has over something and how it affects his

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