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Hospitality industry background
Hospitality industry background
Short note on hospitality management
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Hospitality sector is an integral part to tourism industry. Hospitality sector deals with the food, accommodation, drink and recreational facilities. Hospitality sector is an integral part to tourism industry. Hospitality sector deals with the food, drink, accommodation, and refreshments. According to Oxford English Dictionary it is “The friendly and generous reception and entertainment of guests, visitors, or strangers” or “Relating to or denoting the business of entertaining clients, conference delegates, or other official visitors [as modifier]”. Hospitality industry refers to the companies or organisations that facilitate these services. Hotels are a part of hospitality industry. They provide accommodation, recreation as well as food …show more content…
This section discusses the hotel industry and its various aspects from a management perspective. (i) Hotels As discussed earlier hotels are those institutions that provide accommodation and food and drink facilities to its customers who travel, domestically or internationally. Tourists need hospitality services throughout their journey. At all points of tourism cycle they are in need of hotel services (accommodation, food and drink). Hence this is one of the principal dimensions in tourism industry, on par with transportation, leisure activities, shopping facilities etc. Hospitality sector offers both tangible and intangible services and products. The physical products offered include food and drinks, and the hotel room. Experience of a hospitality industry includes experience of these tangible aspects as well as the intangible services like the manner of delivery of the tangibles. According to the Hotel Proprietors Ordinance Chapter 158, “Hotel means an establishment held out by the proprietor as offering sleeping accommodation to any person presenting himself who appears able and willing to pay a reasonable sum for the services and facilities provided and who is in a fit state to be …show more content…
Is an institution for preventive and curative medicine, inpatient treatment, ambulatory and domiciliary facilities etc. These institutions provide health services to its patients or customers. Hospitals have evolved over time. They are now a well-established set of public as well as co-operative set of institutions. The advances in medical science led to exponential growth in hospital services. These involved growth in the fields of radiation, microbiology, blood transfusion, surgical techniques, anaesthesiology, pharmacology and computers. According to McFarland, “Management is a distinct process consisting of activates of planning, organizing, actuating and controlling, performed to determine and accomplish stated objectives with the use of human beings and other resources.” In health care, managers have the legal and moral obligation to deliver quality health care services. They also strive to improve care. Managers occupy an important role in ensuring quality of care and patient safety in the delivered service. Hospitals function to provide complete health care services. These include both curative and preventive health
The purposes of hospitals in the 18th century served a different purpose than the 21th century hospitals. The United States hospitals arose from “institutions, particularly almshouses, which provided care and custody for the sickly poor. Entrenched in this tradition of charity, the public hospital traces its ancestry to the development of cities and community efforts to shelter and care for the chronically ill, deprived, and disabled” ("America 's Essential Hospitals,2013").Hospitals in the earlier years in the United States are far more different than they are today.
Wall, Barbara Mann. “History of Hospitals.” NHHC Articles (n.d.). 1-9. Penn Nursing Science. Web. 6 Nov. 2013.
Healthcare facilities need to be less income oriented. This will ensure that the objective of all doctors and nurses is to restore patient health and not to make money for the institution. This would not actually mean that hospitals would lose money. On the contrary, patients will be more comfortable in an environment where the doctor has the well-being as their primary objective. This will attract more patients.
If you are interested in a management career in hospitality industry it is good to research the management position that you may be interested in. Find out what the different positions are is a good way to start your research. The two different industries within the hospitality industry are the Hotel and Lodging industry and the Restaurant industry. The different top management position in the Hotel and Lodging are: General Manager, Director of Human Resources, Director of Food and beverage, Director of Rooms Division, Director of Sales and Marketing, Director of Engineering, Director of Accounting. The different top management for the restaurant industry are: General Manager, Kitchen Manager, Bar Manager, and Dining Room Manager.
The Hotel industry has become very important in the past years due to immense traveling and growth of international business. Hotel industry not only plays an important role in the life of people but as well as the economy of the country. Development and advancement in the Hotel industry have rapidly been taking place and especially since the rapid change in technology, it is very important for hotels to be promptly keeping up to date. When the hotel industry is spoken of, there are many famous hotels but one hotel company that has been outstanding in growth and other aspects of business, like in Leadership, Teamwork (Employee turnover), Motivation (Customer retention and satisfaction, Goals and objectives, (changing the way hotel business has worked), and Change within the company; structurally inside and physically outside, adding elements, like entertainment, gaming, and outdoor activities, is the Hilton Hotel Company.
There is no doubt that hospitality sector is one of the most burgeoning sectors around the globe. Whether it is the Western or Asian regions, hotels can be found in plenty of numbers. Constructing and maintaining a hotel is a costly affair and you have to be extremely sure about its functioning before building one. It is certainly a good decision to invest your big chunk of money on constructing and running a hotel. However, in order to ensure the performance of the hotel, it is also important to take very good care of it.
Life in itself is always filled with the ups and downs of health conditions. In real life, no one person can confidently state that they have all along never fallen sick or visited a healthcare center. For this reason, it is important to say that healthcare organizations are necessities that every human society lives with. In this paper, the healthcare organization that will be created is a general hospital that serves the larger public. The name of the hospital is Heavens Angels Hospital that will help the city of Evergreen Alabama with an estimated population of about 800,000 people.
A hospital is an institution that provides medical services for a community. Hospitals can be looked at from many different aspects. The main ones are length of stay, kinds of service, and the type of ownership. Short-term hospitals make up most hospitals. The patients in these hospitals stay only less than a month. The community of a hospital make up how much recognition they might receive. Community and nonprofit hospitals always spend more money for patient care than they receive in fees.
This will ensure immediate access to specialist services of all kinds and therefore the highest quality and safety standards for adults, children and babies alike. The construction of the new hospitals will give opportunity to redesign radically the way in which health services are delivered and reappraise the skills and profile of the workforce tailoring delivery of modern health services in keeping with the 21st century. The campus will have
Today hospitality sector is one of the fastest growing sectors in India. It is expected to grow at the rate of 8% between 2007 and 2016. Many international hotels including Sheraton, Hyatt, Radisson, Meridien, Four Seasons Regent, and Marriott International are already established in the Indian markets and are still expanding.
New Zealand’s hospitality industry has many challenges to overcome, which I have mentioned in this essay. This industry is one of the main contributing industries to the New Zealand economy (Statistics New Zealand, 2013). In this essay I will identify three major challenges, which I think are important to providing a successful hospitality business. I will describe and define these challenges and use data that I have
The hotel industry is an important component of the tourism industry. The fortunes of the hospitality industry have always been linked to the prospects of the tourism industry. Tourism is the foremost demand driver of the industry. Along with the tourism industry, the Indian hospitality industry has also emerged as one of the key industries driving the growth of the services sector and, thereby, the Indian economy.
Hotel Management can be described as running or managing a hotel. Hotel managers are in charge of everything from housekeeping and reservations to catering and concierge services. The Hotel industry as a whole benefits from increased travel. It comprises of businesses that provide services, primary accommodations, food and beverages.
Service quality is a necessary element to success in the service organizations (eg: hotel, airlines, and logistics) (Shanin and Dbestani 2010). Since its establishment in the late 1970s, the idea of service quality has become popular, business performance, cost saving, customer satisfaction, customer loyalty and service quality are influenced. . Every organization has to be very effective in order to ensure the success (Gabbie & O’Neill. 1996). During customer’s hotel stay, perceptions on service quality will only be formed when they are experiencing it. Guest will have different perceptions based on the service they have received, eg: hotel staff attitude, food and beverage, location, security and safety and others (Abbasi et al. 2010; Shahin and Dabestani 2010). To evaluate the hotel performance and also improve the quality of their services,
In other word, it means that they are marketing services rather than goods. For example, a hotel will want to give a relaxing and fun atmosphere for the customers and inspires those same feelings in the consumer. Because the hospitality industry is mostly made up of tourism and other experiential services, a consistent brand identity is also very important. Marketers want to ensure that brand recognition exists so that customers will repeat to use their services. Repeat customers can create a greater revenue, which mean marketing strategy is necessary to consider about maintaining the relationships with the old customers while seeking out new customers as well (Hussung, 2016). Therefore, with the special characteristics of tourism products, the role of marketing in tourism industry compared with other industries is more important and implementation of marketing tools for a country is considerable. To illustrate, marketing can offer some information about the specific place to encourage the tourists to visit their destination (Laimer & Juergen, 2009). Thus, tourism revenue and international income can be increase by good planning and administration of marketing