Importance Of Design For Service And Delivery Process

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Design for Service and Delivery Process are the most significant and key factors for an organization. These determine whether the service will effective for the customer or not.

 To design the service, an organization must be considering the expectations of customers. So the organization has to develop a relationship with customer to know their tastes, will and expectations. As a result customer-employee relationship will be established.
 To deliver the products and services in a way that exceeds the expectation of the customers, the organization must maintain the quality of services or products. Quality of Services is one of the major contributors in Service Management Excellence. So, the proper quality of services and products can be determined through service design and proper delivery process.
 To design the services, the designer also think about to develop the communication among services. These factors can be developed parallel.
 The service setting can also be developed through the service design.
 The Demand and the Capacity are considered by the designer who design the services and develop the delivery process.
 To fulfill the customer expectations, the organization must develop a easy and comfortable the delivery process. So that customer can’t face the hassle and other obstacles to receive their services.
 To design a service, designer must consider the existing technological innovation and the acceptance to the customers. The Delivery Process to the customer should by touched by existing available technology which help the customer as well as the organization to get and provide the service what they want.
The above points are indicates the effective side of the design for service and delivery process. B...

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...lizing the costs, increase productivity and efficiency.
 To avoid mistakes, the bank should complete the following tasks.
 A short message should be sent to customer with the list of documents,
 An employee should have a checklist at the executive desk,
 A list of required documents displayed in visible areas within the branch,
 LCD TVs displaying the available range of products, customer process, TAT for requests
 There should have a system to receive feedback from the customers in an easy way. It will help the bank to know the customer expectations.
 The environment inside the bank should be neat and clean as well as comfortable for the customers and employees. To provide high performance of the service system in order to driving down wait time, the bank should have enough staff and capacity as per demand. consistently exceeds customer expectations.

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