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Summary of a business disaster recovery plan
Implementing crisis management plan
Summary of a business disaster recovery plan
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Business continuity or business resilience is the ability to rapidly adapt and respond to business disruptions and to maintain continuous business operations. In simple terms, it is ensuring business and operational continuity by ensuring detailed planning, preparedness, and the capability to respond swiftly to any threat.
Concentrating only on disruptions can lead organizations to work cautiously, but an anticipatory approach to business resilience helps empower your organization to respond to an unanticipated incident more swiftly and more economically. A strong business continuity program can help not only in crisis situations, but also for external audits of the organization and demonstrate compliance with regulatory requirements.
Business Continuity Management is a cyclic process which follows six stages as illustrated below.
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The crisis management plan specifies the accountabilities during a crisis of key individuals and unit heads within the organization. Your organization would not necessarily hope to experience a crisis, nevertheless if one were to occur, you would want your organization to possess the maximum experience to handle it quickly and effectively. In contrast to risk management, which deals with evaluating possible threats and determining the best ways to avoid those threats, crisis management deals with threats before, throughout, and after they have occurred.
It’s natural to think of a crisis as something huge or massive, natural calamity, international conflict, or sudden failure. But in practice, a crisis is any high-consequence incident that can threaten an organization’s existence, value, reputation, or ability to operate. Crises can include malevolence, cyber assaults, misdeeds, financial crimes, financial distress, technological or industrial hazards, supply chain breakdown, natural catastrophes, geopolitical confrontations, and other
Crisis is an event that is unplanned, unwanted, and dangerous and leads to hard decision making. There are many different types of crisis such as economic crisis, mental health crisis, situational crisis, social crisis, adventitious crisis and many more. Every type of crisis affects people more than we think and know. There is always someone who loses and who gains during a crisis. People who lose are usually the ones who are affected the most such as losing a job, losing a family member or someone close to them, losing their homes and sometimes even their own lives. The people who gain are usually the rich people who prey on the poor and usually gain from making money and the poor’s lives miserable.
The ability of a company to maintain a good reputation is directly linked to the company’s ability to retain its stakeholders (Peterson, 2005). During a negative event or crisis situation, a company needs to ensure that it has effective strategies and resources in place, to deal with it responsibly, efficiently to minimize losses in share price value and public perceptions of corporate reputation (Coldwell .D, Joosub .T, & Papageorgiou .E, 2012). It is always advantageous to analyze past crises in order to develop a conceptual understanding of crisis situations and appropriateness of various means of coping with them (STERN, E. K., pg.1, 2009).
Crisis intervention addresses acute problem situations and can help the individual discover an adaptive means of coping with a particular life stage, tragic occurrences or problem that generates a crisis situation. On the other hand, coping is defined as an action or set of actions that is employed to deal with a stressor (Laube, as cited in Dziegielewski 2004).
When thinking of crisis management, a number of horrific images come to mind. Most of the images are associated with highly dramatic events that produce mass destruction and even casualties. Nevertheless not every organizational crisis is dramatic, yet it can still impact stakeholders if not managed properly. One incident in particular that demonstrates the lack of crisis management with no casualties is the Penn State scandal, which centered around the assistant football coach, Jerry Sandusky. In 1969, Jerry Sandusky became an assistant coach for the Penn State football program (Crandall et al., 2014).
In order to understand the thought process of leadership during a crisis, the authors state that we must first understand a conceptual model that is theoretically grounded, (Combe & Carrington, 2015). The conceptual model is divided into two elements, the descriptive and prescriptive mental models, (Combe & Carrington, 2015). The descriptive mental model focuses the external changes that occur during a crisis. The prescriptive mental model concentrates on future actions that need to be implemented to derail the cognitive overload due to continuous external changes as the situation unfolds. The prescriptive model aligns objectives, providing clarity to future implications related to the crisis, (Combe & Carrington, 2015). The authors, Combe & Carrington, (2015) have noted the importance of longitudal research perspective to capture the thought processes of interaction, communication and problem solving in a crisis. This type of research method is instrumental in depicting the challenges to incorporate better solutions to evolving situations. Sense making in a crisis defines these issues to ascertain the complexity and provide meaning to the event, (Combe & Carrington, 2015). Sense making entails the filtering of excessive data to identify the areas of importance. This perspective provides a means of taking a negative, that being disruptive and changing it to a positive or opportunity for
Here, the crisis team makes two important determinations. First, it divides up and assigns responsibility for the development of different aspects of the crisis plan. Next, it decides who will be on point for management roles in the event of certain kinds of crises.
There are many definitions for what is considered to be a crisis. Alan Jay Zaremba, author of the textbook ”Organizational Communication,” combines several definitions of the word to conclude that a crisis is “an incident that occurs unexpectedly, could damage an organization’s reputation, values, and/or performance, and requires effective communication. (Zaremba, 2010) In the case of the Nuance Group, their current situation completely blindsided the organization, was a nightmare for their reputation, and communication was now the key element in restoring their image. This was indeed a crisis.
Crisis is a critical moment and an important decision have to be made and if not handled carefully, it may lead to a disaster. The characteristics of crisis is the presence of danger and opportunity, seed of growth and change, complicated symptomology, the necessity of choice, no pancreas or quick fixes, universality and idiosyncrasy, resiliency and perception. Crisis can affect a person’s feelings, behaviours and thoughts negatively to the point where they self-harm, commit suicide or even harming others around them. You might not know when crisis will happen as it can happen anytime. Crisis is a dangerous as Ait can harm an individual thoughts to the extend where they commit suicide. It is difficult to understand the effect of description
The purpose of this business continuity plan is to ensure the White House security staff are prepared in the event of an attack or disruption to services that are critical to the activities that the White House security staff. By being aware of the factors that are beyond their control will assist in the speedy restoration of services.
..., Crisis communication failures: The BP Case Study, International Journal of Advances in Management and Economics, Issue 2, March-April 2013, accessed 28 March 2014,
The communication process is not something that begins when a crisis rears its ugly head rather it is a process that takes place in preparing for a crisis before it happens. While the term crisis represents a blanket term used to describe many situations, each situation is unique, thus presenting different obstacles to overcome. However, with a well-established advanced plan in place an organization places itself in a position to overcome and work around obstacles. The development of a comprehensive crisis management plan is one achieved through effective communication where each member of the crisis management team has an advanced shared understanding of his or her role and responsibility during a time of crisis (du Pr'e, 2005).
Business continuity planning and Disaster recovery planning are terms companies sometimes use interchangeably. Although they can be considered related, they are not the same thing. The "Disaster Recovery Plan" deals more with the restoration of computer systems, software and connections to full functionality under a variety of damaging or interfering external conditions. Business Continuity is a more comprehensive ...
2) Limit the damage, and 3) restore credibility. Following these goals ensure a successful public relations plan for any organization. Crisis management definitely needs to be addressed in any organization. ? Although it is usually not a fun role for public relations manager. The.
According to David Abrahams, senior vice-president of Marsh Risk Consulting Practice and an expert in brand risk, there is often a demonstrable link between the way in which a crisis is handled by a company and what happens to that business and its associated brand. 'The way in which any crisis is handled becomes a visible test of management capability,' he says. 'If that crisis arises from a fundamental breach of trust or performance, the compound effect of the bad handling can be devastating.'
Resilience is the ability to cope with change. The resilience has long been touted as a essential capability for bouncing back from leadership setbacks. Resilience is not easily attainable in today’s ever-changing business environment. The faith that there will be an immediate solution when it’s not immediately evident, and the tenacity to carry-on despite a nagging gut feeling that the situation is hopeless; it requires courage to achieve such high level of success in one’s career. A strong leader tries to keep away frequent setbacks and new challenges in face of uncertainty. The practical knowledge that he/she gains through this learning experience guide the organization through difficult times.