Introduction
Artificial intelligence is a new trend technology in this modern life and affect our society. Many company have started to use artificial intelligence include their company work to increase the efficiency of work. Artificial intelligence (AI) is a branch of computer science that aims to create intelligent machines. It has become an essential part of the technology industry.
In hotel and the tourism industry ,artificial intelligence can be used in the several business parts.
Findings
Marketing (Hotel)
Artificial intelligence in hotel industry can meet tourist’s needs and wants. Every customer has different requests of the hotel such as price, category, equipment and so on. To satisfy tourist’s needs, Artificial intelligence provides
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Many travelers may ask a question about the attraction and location of the attraction through the network. The responder who gives the information to the traveler may do the repetitive respond to different travelers. Artificial intelligence can collect the question and store it in the database, the responder can just tap respond answer once in the database. When the traveler asks a question that matches the question that store in the database, artificial intelligence can though database to respond the question timely. Therefore, the traveler can get the information timely. This can increase the effectiveness of work and reduce the cost for hire employee to respond the question …show more content…
Hotel industries can install surveillance cameras in corridors and use face perception system to recognize our guests. Besides, some guests may forget to lock the door after checking in at night. Then AI can prompt the customer by sending a message to the guests through their mobile. Thus, using AI can improve the service and safety of the guests
For operations, artificial intelligence robots can be applied in the hotel industry, such as front desks, housing keeping, and food and beverage. Using intelligent robots can reduce the workload of employees as they can work intelligently.
In addition, artificial intelligence can face perception, Using face recognition to check in and out. AI can work with a customer relationship management system to record guest's request and preference which can provide timely, accurate and relevant information when the guests check in next time. Thus the hotel can have a better management of the operation and meet customers' needs.
Management (Tourism)
AI can use in the interview since AI can evaluate and screen those interviewees. AI also can accord the employees' ability to distribute the suitable position. It can increase employee' productivity and become more efficient, it even can make the scope for human error could be
This study will make inferences by content analysis in line with “Analyzing the Use of an Advance Booking Curve in Forecasting Hotel Reservations” “Hotel reservation methods--a discriminant analysis of practices in English Hotels” “A comparison of forecasting methods for hotel revenue Management”. As well company information from annual reports (2014 and 2015) will be analyzed with regard to occurred reservation system failures to conclude recommendation for how capacity utilization and demand management can be enhanced by updating current reservation system with better forecasting capabilities.
When it comes to human behavior and the social environment surrounding those within groups, organizations, and communities; the theories and practices for which we understand the ideas behind their behaviors and common practices varies because of the individuals that make up those social contexts. The book for which I have chosen to best explore the ideals and practices surrounding a community and those norms within that community is Methland. This book gives a very true and real perspective facing those who face some of the most depleting lives in a rural town in America. In order to be able to put into perspective what this book best describes about the community where Methland takes places, we need to first understand some of the most basic
-Learn more about guest’s habits and profiles in order to improve guest recognition and promote cross properties cross property usage. (How much customers spent on the room, food, beverages, activities, etc)
The Hotel industry has become very important in the past years due to immense traveling and growth of international business. Hotel industry not only plays an important role in the life of people but as well as the economy of the country. Development and advancement in the Hotel industry have rapidly been taking place and especially since the rapid change in technology, it is very important for hotels to be promptly keeping up to date. When the hotel industry is spoken of, there are many famous hotels but one hotel company that has been outstanding in growth and other aspects of business, like in Leadership, Teamwork (Employee turnover), Motivation (Customer retention and satisfaction, Goals and objectives, (changing the way hotel business has worked), and Change within the company; structurally inside and physically outside, adding elements, like entertainment, gaming, and outdoor activities, is the Hilton Hotel Company.
Abstract: In the future, intelligent machines will replace or enhance human capabilities in many areas. Artificial intelligence is the intelligence exhibited by machines or software. It is the subfield of computer science. Artificial Intelligence is becoming a popular field in computer science as it has enhanced the human life in many areas. Artificial intelligence in the last two decades has greatly improved performance of the manufacturing and service systems. Study in the area of artificial intelligence has given rise to the rapidly growing technology known as expert system. Application areas of Artificial Intelligence is having a huge impact on various fields of life as expert system is widely used these days to solve the complex problems
The hotel industry performs within a saturated market, driven by customer loyalty and competitive pricing to stand-out. This competitive nature makes it extremely important to capitalise on strengths while improving on
Artificial Intelligence (AI) is an electronic mind. Movies have portrayed the vision of a computerized entity, most of which had devious intentions towards the human race. These have really no basis in reality when it comes to examples of artificial intelligence.
As our research into science and technology ever increases its seems inevitable that in the near future Artificial Intelligent machines will exist and become part of our everyday life such as we see with modern computers today.
At least 5 years of the hotel data should be collected in a data warehouse or a data mart. All the old data should be entered into the system and based on ETL (Entry- Transform – Load) method should be loaded into the Data warehouse. If the hotel is not able to provide the historical data then the general data can collected by surveying potential customers, employees and hotel management staff. Mining the large amounts of transaction data allows each restaurant to improve its operations management and product
Imagine asking your computer to do something in the same way you would ask a friend to do it. Without having to memorize special commands that only it could understand. For computer scientists this has been an ambitious goal; that can further simplify computers. Artificial Intelligence, a system that can mimic human intelligence by performing task that usually only a human can do, usually has to use a form of natural language processing. Natural language processing, a sub-field of computer science and artificial intelligence, concerns the successfully interaction between a computer and a human. Currently one of the best examples of A.I.(Artificial Intelligence) is IBM 's Watson. A machine that gained popularity after appearing on the show
When most people think of artificial intelligence they might think of a scene from I, Robot or from 2001: A Space Odyssey. They might think of robots that highly resemble humans start a revolution against humanity and suddenly, because of man’s creation, man is no longer the pinnacle of earth’s hierarchy of creatures. For this reason, it might scare people when I say that we already utilize artificial intelligence in every day society. While it might not be robots fighting to win their freedom to live, or a defense system that decides humanity is the greatest threat to the world, artificial intelligence already plays a big role in how business is conducted today.
Hospitality is the relation between the guest and host, or the act or the practice of being hospitable. This includes the reception, entertainment and generally looking after the guests, visitors or strangers. The word hospitality is derived from the Latin hospes which means “host”, “guest”, or “stranger”. Hospes is formed from hostis which means stranger. Today in many areas hospitality has developed in various ways, no two ways of hospitality are the same such as in India the term atithi devo bhava is used and guest is considered god like and we are told to respect them as such by touching their feet, in other countries such as the western people prefer a handshake and hospitality is more formal. This is one of the few industries that are directly involved with serving its customers in many significant areas for their wellness that are eating, drinking and sleeping which are some of the most important needs of an individual that a hospitality professional looks after, these are basic things we can provide but the times are changing we are in the 21st century now and the hospitality industry has as any industry been heavily impacted by it. Technology today has completely changed the industry which is why it is important to see which sectors have been affected, where many things have been changed and a new generation of professionals has emerged, which understands it and continues to expand it. This project has given me a new insight into the types of technology that are emerging to improve not only the experience of the guest but also the employees in this industry and their employers. This is why I have chosen five technologies which vary in functioning and development the technologies are Global Positioning Sys...
AIS can greatly contribute to managing Value Chain of any manufacturing company and resulting in
Artificial intelligence is an idea of if the human thought process can be mechanized. It was around the 1940’s – 50’s that a group of people came together to discuss the possibility of creating an artificial brain and its uses. These people were a variety of scientists from different fields such as mathematics, economics, engineering, and etc. This was the birth of the field of artificial intelligence. While artificial intelligence would prove to be technologically revolutionary by introducing new ideas such as quantum computers or robots, said new ideas could result in the downfall of mankind. The result could range to being the plummet of the economy, the end of the human race, or even the corruption of the next generation and onwards. All of these problems resulting in the possibility of the end of the earth. The more we need to learn more about technology and further advance it, the closer we are getting to the extinction of the human race. These are the reasons why the advancement of artificial intelligent should be halted or banned so no harm can be done even without the intentions.
The frontal office of large hotels mostly uses a computerized system to manage the guest information and pass it to other departments in the hotel. The frontal office is made up of a team of people with each person having various responsibilities in handling the guests. For the small hotels front office, the reception desk may not be computerized and mostly the reception area handles all the guest information and also carries out other tasks such as showing guest to their rooms. In general the small hotels do not have a team of people or at times has very few people in handling the guests. (Bardi, 2006)