Importance Of Artificial Intelligence In Tourism Industry

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Introduction
Artificial intelligence is a new trend technology in this modern life and affect our society. Many company have started to use artificial intelligence include their company work to increase the efficiency of work. Artificial intelligence (AI) is a branch of computer science that aims to create intelligent machines. It has become an essential part of the technology industry.
In hotel and the tourism industry ,artificial intelligence can be used in the several business parts.

Findings
Marketing (Hotel)
Artificial intelligence in hotel industry can meet tourist’s needs and wants. Every customer has different requests of the hotel such as price, category, equipment and so on. To satisfy tourist’s needs, Artificial intelligence provides …show more content…

Many travelers may ask a question about the attraction and location of the attraction through the network. The responder who gives the information to the traveler may do the repetitive respond to different travelers. Artificial intelligence can collect the question and store it in the database, the responder can just tap respond answer once in the database. When the traveler asks a question that matches the question that store in the database, artificial intelligence can though database to respond the question timely. Therefore, the traveler can get the information timely. This can increase the effectiveness of work and reduce the cost for hire employee to respond the question …show more content…

Hotel industries can install surveillance cameras in corridors and use face perception system to recognize our guests. Besides, some guests may forget to lock the door after checking in at night. Then AI can prompt the customer by sending a message to the guests through their mobile. Thus, using AI can improve the service and safety of the guests
For operations, artificial intelligence robots can be applied in the hotel industry, such as front desks, housing keeping, and food and beverage. Using intelligent robots can reduce the workload of employees as they can work intelligently.
In addition, artificial intelligence can face perception, Using face recognition to check in and out. AI can work with a customer relationship management system to record guest's request and preference which can provide timely, accurate and relevant information when the guests check in next time. Thus the hotel can have a better management of the operation and meet customers' needs.
Management (Tourism)
AI can use in the interview since AI can evaluate and screen those interviewees. AI also can accord the employees' ability to distribute the suitable position. It can increase employee' productivity and become more efficient, it even can make the scope for human error could be

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