Housekeeping Department Case Study

A hotel is an establishment that supply accommodation, often meals and other services for travelers and other paying guests. It offeres paid lodging, typically on a short-term basis. Hotels often provide a number of additional customer services such as restaurant, laundry, swimming pool or childcare. As the hotel varies in size, shape and age, the exact role of the housekeeping department will differ from one hotel to another. However, whatever the type or size of hotels, with concern to the work of housekeeping, this department has one basic function, is to oversee the cleanliness and comfort of hotels.

Besides, close connection between housekeeping and reception is vital so that rooms are available for guests as quickly as possible. For guests’ requests, these are passed to the housekeeping department

At most properties, the front desk agent is not allowed to assign guestrooms until the rooms have been cleaned, inspected, and released by the housekeeping department. Rooms are of primary concern to the front office and housekeeping departments. Thus, it is important for the departments to continuously exchange information on room status. The front office should give lists for expected arrivals and departures for the day in advance, and notify housekeeping of actual arrivals and departures as and when they occur. Each night, a front office assistant produces an “occupancy report” also called the night report. This report list rooms occupied that night indicates guests who are expected to check out the following day. The executive housekeeper procures and consults this list early in the morning and schedules the occupied room for cleaning. As guest check out, the front office notifies the housekeeping. Housekeeping ensures that these rooms are given priority in servicing, so that clean rooms are available for