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Background of hospitality industry
Background of hospitality industry
Literature review hotel tourism industry
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Overview of Hotel industry
Hotel industry is a branch of industry that provides all kinds of hotel and business services related to the provision of accommodation, food and beverages and also in a variety of other services. As we know the main purpose of it is to provide accommodation to travellers who offers the basic things usually commercial granted in the household, it also has many other functions such as provide services that serve as business exchange centres, sociability whether casino or a social gathering, they also become places of public assembly and debate, in addition to being a place to stay permanently. (Dictionary of American History, 2003)
A short history about hotel industry
In short, as described by Jacques Levy-Bonvin
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The company that contributed most to this figure is the British hotel chain InterContinental Hotels Group where in 2013, the result obtained was of $ 21.6 billion in over 4,600 hotels worldwide, include Hilton Worldwide and Marriott International with where each hotel has a 3992 and 3672 worldwide.
The measures necessary for the performance of the hotel industry is the average daily rate (ADR), revenue per available room (RevPAR), and hotel occupancy rates. To achieve this performance the most appropriate indicators, benchmarks must be analysed together. As stated in the report, in April 2014, the highest occupancy rate is the in the Asia Pacific region, which grew at 68.8 percent, and in the same time both ADR and RevPAR was highest in the Middle East and Africa. (Statista.com, 2015)
Although in recent months the United States in 2013 has the world's lowest occupancy rate of only 50.5 percent at present, the hotel industry in the United States continue to generate the high rates of as much as $ 163 billion recorded in the results during the year. In 2014, the ADR in the US is forecast to reach about $ 115, the average daily rate of most expensive cities in the United States of Honolulu, Hawaii, and followed by New York. (Statista.com,
The Hotel industry has become very important in the past years due to immense traveling and growth of international business. Hotel industry not only plays an important role in the life of people but as well as the economy of the country. Development and advancement in the Hotel industry have rapidly been taking place and especially since the rapid change in technology, it is very important for hotels to be promptly keeping up to date. When the hotel industry is spoken of, there are many famous hotels but one hotel company that has been outstanding in growth and other aspects of business, like in Leadership, Teamwork (Employee turnover), Motivation (Customer retention and satisfaction, Goals and objectives, (changing the way hotel business has worked), and Change within the company; structurally inside and physically outside, adding elements, like entertainment, gaming, and outdoor activities, is the Hilton Hotel Company.
In 1919, Company founder, Conrad Hilton, purchased his first hotel in Cisco, Texas. Since that time, Hilton Worldwide has become a worldwide operator, franchisor, and licensor of hotels and timeshare properties in more than 91 countries. In nearly 100 years of existence, the Company now finds itself as one of the largest and fastest growing hospitality companies with over 4,115 properties and 678,630 rooms. With a commitment to high quality and customer satisfaction, the company has established a portfolio of 10 world-class brands including the most recognizable hotel brand in the world, the company’s flagship full-service Hilton Hotels & Resorts brand. Its premier brand portfolio includes the luxury hotel brands, Waldorf Astoria Hotels & Resorts and Conrad Hotels & Resorts, full-service hotel brands, DoubleTree by Hilton and Embassy Suites Hotels, focus-based hotel brands, Hilton Garden Inn, Hampton Inn, Homewood Suites by Hilton and Home2 Suites by Hilton, and the company’s timeshare brand, Hilton Grand Vacations. Hilton operated properties are staffed with more the 314,000 team members focused on providing a complete experience at each location. The company’s award-wining customer program, Hilton Honors, defined rewards programs in the industry and now has over 40 million members (Hilton Worldwide).
Hilton Hotels & Resorts currently serves guests worldwide in more than 540 locations in 78 countries across six continents. They have shown great influence in their ongoing and keep going movement since their foundation.
Who is the hotel’s target market and what services do they use to attract and satisfy this market?
Back in 1978, China had only 137 tourist hotels. With the introduction of economic reform and the open door policy, this led to a rapid growth in the hotel industry for China. The InterContinental Hotel Group (IHG) was among the earliest international hotel chains to enter the China Market. The first hotel they introduced to China was the Lido Holiday Inn that was opened in Beijing. After the first year of the Holiday Inn in China, there was an outstanding performance by earning a big profit. This proved that the market for international owned hotels was good and with tourism and the economy growing every year, why wouldn’t you place a hotel in Chinas growing market. Just ten years later, there were ten more hotels managed by the IHG in major cities in China. The InterContinental brand innovated to the China market to set them apart from the competition. They were the first international hotel chain to launch a Chinese language website and the first to offer online reservations to guests who did not use credit cards. The premise of this paper is to provide the reader with insight on how the InterContinental Hotel Group implemented strategies in China to gain a competitive advantage. I will go further to discuss how it can maintain its advantage in the future. The IHG Company has
The luxury hotel industry has become a significant segment of the general hospitality industry and is undergoing expeditious expansions. Hilton’s goal is to create value for its constituents, customers, owners and shareholders, employees, strategic partners, and the communities where each hotel is located-by delivering a consistent value
The overall industry saw a strong boom rate from 2010-2014. The global hotels & motels industry had total revenues of $677.1bn in 2014, representing a compound annual growth rate (CAGR) of 4.6% between 2010 and 2014. In comparison, the Asia-Pacific and US industries grew with CAGRs of 6.6% and 5% respectively, over the same period, to reach respective values of $163.7bn and $166.2bn in 2014(Global Hotels & Motels 7). The reason for this growth is due to the Asia-Pacific Region and Americas. The US alone with its world’s largest hotels/market has conquered net value growth, while China has literally doubled the revenue in the same time span. The leisure segment
The hospitality industry in the UK is connected a wide and diverse industries with many organizations inside the sector from sole traders to large cooperation and multinational companies. The industry has continued to grow on a great scale and it exit simultaneously with tourism and leisure services. The United Kingdom is the world’s 8th largest destination, with 32 million visiting 2013. $17.2 billion was consumed in the UK foreign tourists ("contemporary hospitality industry - Yahoo Video Search Results", 2016). Nightclubs essentially provide a place to listen to music and dance for an entrance fee. Drink and food are made available at additional service. Travel agent; Hotel/Motel Manager; Event Planner and Facilities Manager. According to Ruggless (2016) referred to the turnover rate in “the hospitality segment in 2015 rose to 72.1%, up from 66.7% in 2014, according to a recent Bureau of Labor Statistics report. The industry contributes about 3.6% to UK GDP. In the UK multiple business sector are including such as; food and beverage business, accommodation services, transportation, activities/entertainment, shopping and supporting services. The industry needs to identify people’s distinct needs and offer appropriate services and food to adapt those needs. In the UK there are over 180,000 hospitality and leisure endeavors employs over 2
IHG is one of the most well known and respected International Hotel Groups, it has a very powerful heritage that guests have come to know and love. The British Multinational Hotel Company is headquartered In Denham, UK and has over 4,600 hotels and nearly 674,000 room in nearly 100 countries around the world. IHG was built on innovation and are the pioneers of the hotel industry with their origins being traced all of the way back to 1777. The Hostel Group currently consists of 9 different brands including Intercontinental Hotels & Resorts, Hotel Indigo, Hualuxe, Crown Plaza, Even Hotels, Staybridge Suites, Candlewood Suites, Holiday Inn, Holiday Inn Express, Holiday Inn Resorts, and finally Holiday Inn vacation club. IHG’s portfolio is very diverse and each different brand offers a completely different experience the immense size and diversity of the IHG family means that there is always a hotel to the meet the needs of the guest no matter the occasion. Intercontinental Hotels & Resorts is perhaps IHG most elegant and upscale chain they operate over 183 hotels and resorts in more t...
As there is difference in service between a 5 star and a 3 star hotel, discuss the accommodation and front office services for these two different hotels.
Today hospitality sector is one of the fastest growing sectors in India. It is expected to grow at the rate of 8% between 2007 and 2016. Many international hotels including Sheraton, Hyatt, Radisson, Meridien, Four Seasons Regent, and Marriott International are already established in the Indian markets and are still expanding.
The hotel industry is one of the fastest growing industries in India. The total market size of Indian tourism and hospitality sector stood at US$ 117.7 billion and is expected to touch US$ 418.9 billion by 2022. The foreign direct investment (FDI) inflows in hotel and tourism sector during April 2000 to July 2013
Whitla, P., Walters, P., Davies, H. 2007, Global strategies in the international hotel industry, Hospitality Management, vol. 26, pp. 777–792.
The Hotel industry has become very important in the past years due to immense traveling and growth of international business. The Hotel industry not only plays an important role in the life of people but as well as the economy of the country. I spent an hour of my day relaxing in the lobby at the Fontainebleau resort in Miami, while on vacation with my family visiting from out of state. It was my first time staying at the resort so I was eager to check it out, after seeing such great reviews on Yelp and hearing great things from friends who have been there in the past. The employees working at the resort were very welcoming, professional and willing to go above and beyond to help their guests. The check-in process was very quick due to having
...to build new hotels and attractions that will keep the increasing number of people coming and to continuously keep them interested during their stay. This means that there are more people needed fort building the hotel and then to run the hotel so many people get new, mostly permanent jobs and the number of unemployment is decreased.